Key Account Manager E-Commerce

Role Overview: As a Key Account Manager, you will be the primary contact for designated key accounts, responsible for developing and implementing strategic account plans to achieve sales targets and cultivate long-term partnerships. Your role will entail understanding customer needs, coordinating with internal teams, and delivering exceptional customer service. Key Responsibilities: - Develop and nurture strong relationships with key clients, acting as their main point of contact within the organization. - Understand the objectives, challenges, and needs of key accounts, and devise customized solutions to meet their requirements. - Collaborate with internal teams such as sales, marketing, product development, and customer support to offer value-added services to key accounts. - Create and execute strategic account plans to reach sales targets, drive revenue growth, and achieve profitability objectives. - Conduct regular meetings with key accounts to assess performance, address issues, and explore opportunities for collaboration and expansion. - Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies. - Monitor market trends, competitive activities, and industry developments related to key accounts, and adapt strategies accordingly. - Provide timely and accurate reports on key account performance, sales forecasts, and market insights to management and internal stakeholders. - Identify and capitalize on opportunities for upselling, cross-selling, and expanding the range of services or products offered to key accounts. - Resolve conflicts and issues with key accounts promptly and effectively to ensure customer satisfaction and retention. - Stay abreast of industry best practices, emerging technologies, and customer trends to maintain a competitive advantage in the market. - Participate in industry events, conferences, and networking activities to promote the organization and establish relationships with key stakeholders. - Offer feedback and insights to internal teams on product improvements, marketing strategies, and customer needs based on input from key accounts. - Foster a culture of customer-centricity, professionalism, and excellence within the organization. Qualifications: - Master's degree in Business, Marketing, or a related field. - Minimum of 2-3 years of experience in account management, preferably in the e-commerce sector. - Proven track record of meeting or exceeding sales targets. - Strong understanding of e-commerce platforms and digital marketing. - Excellent communication and negotiation skills. - Ability to analyze data and derive strategic insights. - Strong organizational and multitasking capabilities.,