National Key Account Manager E-Commerce

As a Key Account Manager, your main responsibility is to be the primary point of contact for designated key accounts. You will develop and execute strategic account plans to achieve sales targets and cultivate long-term partnerships. Understanding customer requirements, coordinating with internal teams, and providing exceptional customer service are essential aspects of your role. - Develop and maintain strong relationships with key clients or customers, acting as their main contact within the organization. - Understand the needs, objectives, and challenges of key accounts, and devise customized solutions to meet their requirements. - Collaborate with internal teams such as sales, marketing, product development, and customer support to offer value-added services and solutions to key accounts. - Create and implement strategic account plans to reach sales targets, revenue growth, and profitability objectives. - Conduct regular meetings and communications with key accounts to evaluate performance, address concerns, and identify collaboration and expansion opportunities. - Negotiate contracts, pricing, and terms with key accounts in line with organizational goals and policies. - Monitor market trends, competitive activities, and industry developments related to key accounts, adjusting strategies as necessary. - Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders. - Identify and pursue upselling, cross-selling, and expanding service or product offerings to key accounts. - Resolve issues and conflicts with key accounts promptly and effectively to ensure customer satisfaction and retention. - Stay informed about industry best practices, emerging technologies, and customer trends to maintain a competitive edge. - Participate in industry events, conferences, and networking activities to promote the organization and engage with key stakeholders. - Offer feedback and insights to internal teams on product enhancements, marketing strategies, and customer requirements based on key account feedback. - Promote a culture of customer-centricity, professionalism, and excellence within the organization. Qualifications: - Masters degree in Business, Marketing, or a related field. - Minimum of 2-3 years of experience in account management, preferably in the e-commerce sector. - Proven track record of meeting or exceeding sales targets. - Strong understanding of e-commerce platforms and digital marketing. - Excellent communication and negotiation skills. - Ability to analyze data and develop strategic insights. - Strong organizational and multitasking abilities.,