Key Account Manager - Client Servicing

Job Summary Proven work experience of at least 6-8 years in a client servicing/account management role in a digital marketing agency Strong knowledge of Social Media Marketing, SEM, SEO, Affiliate Marketing and other streams of digital marketing ecosystem. Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Strong communication, presentation and negotiation skills. Proven team management experience A Process-driven approach, exemplary time management and organisational skills for efficient project management and team coordination Key Responsibility - Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clients Manage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets Build rapport, anticipate and address concerns and needs. Overlook team s compliance to internal processes and standards for timely and quality deliverables and communication Act as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations. Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes. Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results. Identify growth opportunities within the client portfolio to maximise revenue and expand services and contribute to revenue forecasting Stay updated on emerging online trends and best practices in digital marketing. Cater to team s hiring and training needs Conduct team member s performance evaluation and map progress while ensuring appropriate workload management and motivation in the team Ensure team s compliance to all organisation wide processes