Key Account management/Strategic Account management/BusinessDevlopment

Global Delivery Services (GDS) is one of EY's greatest global assets a network of service delivery centers that supports all EY member firms, service lines, sub-service lines, geographies, and sectors. GDS services help EY win work, deliver faster, improve consistency and quality, and protect margins, while EY clients experience exceptional service from an efficient and effective global organization. EY GDS has an ever-increasing footprint across the world, including centers in India, Philippines, Poland, Argentina, Spain, Mexico, UK, Sri Lanka, and Hungary. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary:

GDS runs the Account Centricity Program (ACP) for the MENA region that directly complements efforts to grow GDS Client Services support for the region in alignment with the overall firm’s account centric strategy. The ACP Supervising Associate is expected to help with oversee and drive various activities – operational and strategic – both at a program level and account level to ensure the success of the program. The role will be a strategic and operational anchor for the program within the GDS MENA unit.

This role is designed for a high-performing individual with strong leadership and communication skills who can independently lead and manage program-level and account/sector-level activities, drive reporting and planning cycles, and engage with senior stakeholders across service lines and levels. The ideal candidate for the role will be expected to bring agility, critical thinking, and a proactive mindset to enable seamless execution of program goals. They will also be responsible for identifying opportunities for improvement of processes and the program, driving automation, and contributing to strategic initiatives that elevate the program’s impact.

Responsibilities on the job:

Account/Sector-Level

• Coordinate GDS account calls, GDS sector connects, and MENA account/sector leadership connects and support in their delivery
• Govern relationship management activities with account/sector stakeholders in MENA. Monitor and report relationships strength and progress
• Tack high-value opportunities and wins, and drive traction with identified opportunities and action items
• Research and analyse account/sector level information leveraging reports (internal and external) and internal research databases to share actionable insights with account/sector leads
• Prepare high quality research reports and presentations on account or sector related topics
• Develop and circulate account-specific news digests for GDS, and quarterly account/sector newsletters for MENA
• Support in coordinating and delivering account/sector strategy events, client visits and workshops
• Maintain trackers for stakeholder connects, account team changes, and client engagement information

Program-Level

• Own and manage the ACP PMO reporting process, including monthly KPI scorecards, dashboards, and performance summaries
• Lead process automation/ improvement initiatives associated with opportunity management, account team coordination, reporting, etc.
• Independently coordinate and drive program onboarding calls and community calls
• Manage Power BI dashboards and work with support team for enhancements and issue fixes
• Prepare reports and intelligence packs leveraging data and information from multiple sources
• Drive regular performance review connects with account leaders, SL/competency leaders, and GDS/MENA leadership
• Support in coordinating and delivering annual planning workshops, quarterly all hands meet, learning programs, etc.
• Support in program communications, leadership presentations, and strategic initiatives

Knowledge, Competency and Skills Requirements:

Professional

• Strong stakeholder management skills, with experience collaborating across teams/business units
• Strong communications skills – written and oral – to be able to articulate ideas and messages impactfully
• Strong project management skills
• Strong presentation development skills to visually and narratively represent information and concepts in a compelling and structured manner
• Good research skills and working knowledge of proprietary research tools/databases
• Comfortable with number crunching and data interpretation, and be able to synthesize complex data into actionable insights
• Good strategic mindset with the ability to connect dots across functions, initiatives, and business priorities
• Proactive approach to process optimization and innovation at work
• Strong problem-solving skills to investigate and resolve issues/bottlenecks
• Working knowledge of account management and associated industry best practices would be highly desirable

Behavioural

• The ideal candidate should be a hustler – proactive, nimble in action, self-driven requiring minimal supervision, and agile to manage multiple competing and sometime shifting priorities
• Good critical thinking and logical reasoning skills to develop alternatives and advise best suited solutions to problems
• High attention to detail
• Ability to work efficiently both independently and within teams, including virtual teams
• Maturity and confidence to interact with leaders at Senior Manager and above levels

Technical

• Advanced proficiency in MS Office suite – Excel, PowerPoint, and Word.
• Good proficiency in CoPilot or other proprietary GenAI tools
• Working knowledge of any automation and data visualization tools like R/Python/Tableau/Power BI is desirable.

Supervision Responsibilities:

• None currently, but may be added in future
• Work Experience and Educational Requirements:

Education:

• Graduation in any stream, but preferably in Engineering or Business Administration
• Post-Graduation: Not mandatory, but a full-time MBA (or equivalent) will be an added advantage

Work Experience:

8-10 years of experience working in Strategy/ Business Operations/ Project Management/ Growth/ Research roles

Experience working in large professional services organization preferred

Other Requirements:

• Flexibility in working hours to accommodate workload and multiple time zones as needed.
• The role will be based out of Trivandrum