KBS Customer Care Agent

Job Description

Description: The Customer Services Team primary accountabilities are handling all requests made from a customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims. Position Activities / Responsibilities: Adhoc reporting for root cause analysis Primary point of contact for Customer Service, Ad hoc projects Changes to current processes (management, shipping facility, transportation and finance) Understanding complex customer request and determining the root cause in order to process improve. Required Education and / or Experience: Any Graduate Customer Service experience Written and verbal communication skills Problem Solving Customer Relationship Management Microsoft Office Excellent communication skills At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www. kone. com/careers