Junior Technical Support Specialist - DAV & Outbound

Junior Technical Support Specialist

Location:

Position Summary

Junior Technical Support Specialist

This is a high-impact role that acts as a connector between our developers, data delivery team, and client success team, ensuring the seamless flow of validated healthcare data.

Key Responsibilities

Project Coordination & Operational Support

• Support project tracking and coordination in Redmine or similar project management tools; follow up on action items and escalate blockers as needed.
• Assist with scheduling and conducting sync meetings to remove roadblocks and maintain timeline alignment.
  

Data Validation & Quality Checks

• Conduct data completeness and quality validation using SQL, UNIX commands, and Excel/Google Sheets (e.g., VLOOKUP, pivot tables).
• Help build systems that flag anomalies and inconsistencies before outbound deliveries to customers.
  

Documentation & Knowledge Management

• Help create and maintain high-quality documentation, including DAV submission files, primary source verification (PSV) guides, internal playbooks, training materials, and process flow diagrams.
• Ensure all documentation is up to date, version-controlled, and audit-ready.
  

Audit Preparation & Delivery

• Assist with compiling and formatting artifacts required for DAV audits.
• Ensure timely and accurate completion of audit submissions and customer deliverables.
  

Process Improvement & Automation

• Participate in retrospectives and contribute to continuous improvement initiatives.
• Help identify opportunities to streamline repetitive tasks and propose automation or checklist-based solutions.
  

Qualifications & Experience

• Bachelors degree in Computer Science, Data Science, Health Information Systems, Public Health, or a related discipline, or equivalent hands-on experience is plus.
• 0–2 years of experience in healthcare technology, clinical data validation, technical support, or healthcare quality programs.
• Exposure to SQL and UNIX basics. Familiarity with Redmine, Jira, or other task management systems is a plus.
• Proficiency in Google Sheets/Excel, including data manipulation and visualization.
  

Core Skills & Competencies

Technical Aptitude

• Proficiency in Excel/Google Sheets and basic familiarity with command-line tools (SQL, UNIX).
• Understanding of how AI tools can be used to streamline workflow and enhance productivity.
• Foundational knowledge of databases, data validation, and clinical data workflows is a plus
• Ability to work on complex problems

Communication & Collaboration

• Strong written and verbal communication skills, with the ability to clearly convey technical information to non-technical stakeholders and customers.
• Ability to thrive in a remote, collaborative environment and contribute across functional teams.
• Proficiency in Bengali is a plus, particularly for internal team collaboration.
  

Organizational Skills

• Exceptional attention to detail with a pattern-recognition mindset.
• Comfortable managing multiple priorities and meeting deadlines in a fast-paced setting.
  

Why Join Cozeva?

• Mission-driven work that improves healthcare delivery and outcomes nationwide
• Opportunity to gain hands-on experience in NCQA’s healthcare data validation program and quality improvement initiatives
• Collaborative, remote-first culture with exposure to clinical data, analytics, and healthcare operations
• Growth pathways into data engineering, quality auditing, or healthcare analytics roles