Junior Fulfillment Associate

You are a detail-oriented and efficient Medical Test Fulfillment/Booking (Radiology and Pathology) Associate at Even Healthcare. Your main responsibility is to ensure smooth scheduling and fulfillment of medical test orders for members across India, combining exceptional customer service with accurate booking requests. You will process member bookings for medical tests accurately and efficiently, following booking protocols. It is crucial to verify patient details and authorization for tests before scheduling appointments. Clear and professional communication with pathology and radiology partners is essential for effective appointment scheduling. Coordinating with healthcare providers and laboratories is necessary to ensure timely scheduling and test availability. Maintaining accurate records of tests and related data is a key part of your role. Collaboration with various departments like sales, claims, doctors, and customer service is required. Tracking test reports and communicating any delays or issues to the customer service team is also part of your responsibilities. Qualifications for this role include a graduation or equivalent degree. Previous experience in a medical setting, customer service, or fulfillment environment is preferred. Knowledge of medical terminology and common laboratory tests is a plus. Strong attention to detail, accuracy in a fast-paced environment, excellent organizational and time management skills, and proficiency in MS Office are essential. Effective communication and interpersonal skills are required to build rapport with partners and the internal customer service team. You should be able to work independently and collaboratively, prioritize tasks, meet deadlines, handle multiple requests simultaneously, and adapt to changing priorities while maintaining patient confidentiality. As part of the benefits package, you will receive a competitive salary of 3 LPA, along with Even membership. The work schedule is 6 days a week with rotating off days. This role offers the opportunity to work in a dynamic startup healthcare environment, with potential for professional growth and development in the healthcare field. Your key skills for this role include customer service, healthcare, and bookings.,