Junior Engineer - Customer / Technical Support

Role Overview: As a Support Engineer at TouchMagix, your primary responsibility will be to interface with various Customers, Customer Support teams, Business Partners, and Customers Globally to address application-related product issues and resolve high-level issues. You will be expected to maintain quality and ongoing internal and external communication throughout your analysis, implement and install products worldwide, provide the highest level of support to minimize escalations, prioritize daily tasks, manage critical issues and situations, and contribute to the Knowledge Base. Additionally, you will be involved in projects for new releases and service packs of the products and perform On-call duties (24x7) shared with your colleagues. Key Responsibilities: - Interact with various stakeholders to address application-related product issues globally - Maintain quality and ongoing communication during analysis - Implement and install products worldwide - Provide the highest level of support and minimize escalations - Prioritize daily tasks and manage critical issues - Contribute to the Knowledge Base and document troubleshooting steps - Initiate and perform changes on production systems - Act as a subject matter expert for other support engineers - Perform On-call duties shared with colleagues Qualifications Required: - Preferably BE(Comp. Sc./IT), B.Tech. (Comp. Sc./IT), MCA or Similar - At least 2+ years of technical experience within the industry - Good working knowledge of Windows Operating Systems, TCP/IP, Linux - Experience with Networking and IP/SIP communication analysis - Strong Telephony background and IT skills in Computer Hardware and software troubleshooting - Excellent communication and presentation skills in English - Strong troubleshooting and problem-solving skills - Ability to prioritize and execute tasks in a high-pressure environment - Self-motivated with keen attention to details - Team Player with the ability to work well in a collaborative environment Company's Additional Details: TouchMagix values commitment, ownership, learning, honesty, integrity, commitment towards serving the customer, effective communication, spirit of innovation, happiness, respect for time, adherence to systems & processes, equality, courage, good health, and family first. These values are ingrained in the company culture and are expected to be upheld by all team members.,