Junior Billing Analyst

Role & responsibilities

• Perform billing activities
• Process billing documents and generate customer invoices.
• Distribute invoices in a timely manner.
• Assist in preparing reports on billing activity with clear and reliable data.
• Efficiently deal with customer queries.
• Raise any issues or queries requiring judgement and expertise to Billing Team Lead and Billing Specialists within the team.
• Support Billing Lead and Billing Specialists with information needed to respond to requests from regulatory authorities and auditors.
• Ensure billing team compliance
• Perform prescribed billing activities within defined billing policies and ensure all billing documents and invoices adhere to them.
• Ensure billing activities prior to and during period end close are compliant with fiscal close calendar, ensuring adequate time for collaboration with various teams impacted.
• Ensure all O2C controls are adhered to and documented appropriately.
• Apply knowledge to accurately record all billing activities and maintain supporting documentation.
• Collaborate with others
• Establish relationships and credibility within billing team as well as other cross-functional teams.
• Collaborate with Master Data team for required data points, best practices and standards and data issues.
• Collaborate with other Shared Service Centre (SSC) process delivery teams to exchange information, as required, and support process improvement where dependencies may exist.

Skills & Experience

• 2-4 yrs experience in O2C billing operations
• Strong English language skills
• Strong MS Excel skills with a proven aptitude to interpret customer and financial data
• Basic knowledge of finance business processes, billing policies, and statutory accounting principles to ensure compliant SSC operations
• Basic knowledge of core finance and specifically billing systems, ERP and related specialty functional systems, frameworks, and functionality
• Ability to perform billing tasks independently with minimal guidance or direction
• Ability to apply concepts, methods, and terminology associated with generally accepted accounting practices/operations to new or ambiguous situations
• Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
• Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work

Beneficial to have:

• Experience with MS Dynamics
• Conversant in other languages beside English
• Bachelors degree in Finance, Accounting, Economics, or other business-related discipline