JR. Technical Sales Agent

As a Customer Service Representative, your role involves promptly and professionally responding to incoming calls to address customer inquiries, concerns, and complaints. You will provide accurate information about products, services, pricing, and promotions. Additionally, you will assist customers with order placements, return processing, and billing inquiries, always striving to exceed customer expectations. Key Responsibilities: - Engage with customers effectively and courteously, demonstrating active listening and empathy. - Clearly convey information and instructions in a concise and accessible manner. - Maintain a professional and friendly demeanor, even under high-pressure circumstances. - Identify and resolve customer issues in a timely and satisfactory manner. - Promote products and services, aiming to meet or exceed sales targets and KPIs. - Accurately document customer interactions in the CRM system and generate reports on call volume, feedback, and sales metrics. Qualifications Required: - Strong communication skills with the ability to engage with customers effectively. - Problem-solving skills and sound judgment to resolve a wide range of customer situations. - Sales experience with a focus on upselling and lead generation. - Proficiency in documentation and report generation within a CRM system. - Ability to work full-time in a night shift schedule, with the work location being in person.,