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Jr. Online Analyst - CM

0 years

0 Lacs

Bangalore Urban Karnataka India

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

transactions technology logical engagement research learning payments risk communication service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary The project involves identifying fraudulent users/transactions by analyzing the purchase pattern of the business’ customers to eliminate fraud for one of the Largest Technology giants. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet strict TAT, Productivity and a minimum monthly average quality requirement of 99%. Requirements Fresher or less than 11 months experience Graduate in Finance/ Commerce Excellent written, reading & spoken communications skills in English Good Cognitive, Logical & Analytical skills Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.) Excellent analytical and research skills Quick learning and understanding of complex processes. Experience with Payments Fraud & Risk (or similar programs) Internet Savvy Willing to work in 24x7 environment Ability to manage critical situations with minimum supervision MS Office & strong keyboard skills Good interpersonal and communication skills Ability to perform in adverse situations Roles And Responsibilities Ensure to meet daily KPIs Accountable for the success and quality of the process Ensures that the process is followed correctly in Service Operations Ability to learn to work with customer internal tools Agent will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines Flexible to work in assigned shift timings as per process requirements Show more Show less

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