Jr Customer support Executive

Techno Controls

1 - 2 years

3 Lacs

ahmedabad

Posted:3 weeks ago| Platform:

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Skills Required

handling customer queries erp excellent communication skills customer support customer satisfaction ms office query resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
Understand and resolve customer issues promptly with a professional and customer-friendly approach.
Maintain accurate records of customer interactions and resolutions.
Process sales orders accurately and on time
Communicate proactively with clients about any delays, changes, or issues
Maintain, file, and organize essential Purchase order documents
Maintain & Provide order related documents to customers and internal team
Provide basic product guidance, updates, and support to customers.
Collect customer feedback to help improve service quality.
Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills

1-2 years of experience in customer support or a similar role.
Excellent communication skills
(verbal and written).
Strong knowledge of MS Office applications
(Word, Excel, PowerPoint).
Basic knowledge of ERP systems
and ability to work with company databases.
Good organizational and problem-solving abilities.
Customer-friendly, positive attitude with a willingness to learn.
Ability to handle customer concerns professionally and patiently.
Team-oriented and proactive approach

Preferred candidate profile

1 preference will be given to non local female candidates

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