76 Jobs in Palghar, Maharashtra

Safex Fire Services Ltd. is a 50 year old business well established in the field of Fire Safety. We manufacture fire extinguishers and other fire safety equipment. Candidate with B. Com / BA Qualification with good team work & humble nature willingness to learn Residing near Palghar and/or willing to travel (Virar, Vasai, Saphale, Tarapur, Boisar) Scope of Work: Monitor and maintain stock levels, ensuring timely replenishment to prevent shortages. Conduct regular stock audits to ensure accuracy and identify discrepancies. Oversee the receipt of materials, verifying them against purchase orders for quality and quantity. Ensure timely dispatch of finished goods or materials as per requirements. Organize goods systematically to optimize storage space and facilitate easy retrieval. Maintain proper labeling and coding for effective tracking of inventory. Keep accurate and updated records of stock movements, including receipts, issues, and returns. Update inventory management systems or software regularly. Coordinate with procurement, production, and sales teams to ensure seamless operations. Communicate stock requirements and discrepancies to relevant stakeholders. Ensure compliance with safety and health regulations in the storage area. Implement best practices for safe handling, storage, and movement of materials. Supervise and manage store assistants or warehouse staff, assigning tasks and monitoring performance. Provide training to staff to improve efficiency and adherence to processes. Exp: 3-5 years of Manufacturing Company Candidates will get good growth prospect & good exposure at our company's production site in Palghar/Chintuapda. We are growing very fast and lot of opportunity for those willing to work sincerely & for long term. Interested candidates may apply at: [email protected] | +91 70390 12630 (Whatsapp message only, no calls) Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Commuter assistance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job Role Includes: Planning & executing digital marketing campaigns (Meta & Google Ads) Social Media Strategy & Content Planning (Instagram, Facebook, YouTube) SEO & Website Optimization Lead Generation Campaigns Client reporting & performance tracking Managing client accounts and delivering results Skills Required: Hands-on experience in running paid ads Strong knowledge of Meta Business Suite, Google Ads, SEO tools Good communication skills (Hindi & English) Graphic tools knowledge (Canva, etc.) is a plus Minimum 1–2 years of relevant experience Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹25,000.00 per month Benefits: Paid sick time Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Why should we hire you for this job role? Education: Bachelor's (Required) Experience: Digital marketing: 1 year (Required) Location: Palghar, Maharashtra (Required) Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 15/06/2025

Key Responsibilities: Make outbound calls to potential and existing clients to pitch digital marketing services (e.g., SEO, social media marketing, lead generation, Meta & Google Ads, and website development). Understand client requirements and explain the features and benefits of services offered. Follow up with interested leads and schedule meetings or demos for the sales/marketing team. Maintain a database of leads and update the CRM regularly. Handle inbound calls and resolve basic client queries effectively. Coordinate with the marketing and sales teams for campaign feedback and lead updates. Achieve daily/weekly/monthly calling and conversion targets. Skills Required: Good communication skills in Hindi and English (or regional language as applicable). Basic knowledge of digital marketing services is a plus. Persuasive and confident telephone manner. Ability to handle rejection and stress in a fast-paced environment. Proficiency in MS Excel/Google Sheets and CRM software is desirable Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Application Question(s): Why should we hire you for this job role? Education: Higher Secondary(12th Pass) (Required) Experience: Sales: 1 year (Required) Location: Palghar, Maharashtra (Required) Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 15/06/2025

Key Responsibilities: Make outbound calls to potential and existing clients to pitch digital marketing services (e.g., SEO, social media marketing, lead generation, Meta & Google Ads, and website development). Understand client requirements and explain the features and benefits of services offered. Follow up with interested leads and schedule meetings or demos for the sales/marketing team. Maintain a database of leads and update the CRM regularly. Handle inbound calls and resolve basic client queries effectively. Coordinate with the marketing and sales teams for campaign feedback and lead updates. Achieve daily/weekly/monthly calling and conversion targets. Skills Required: Good communication skills in Hindi and English (or regional language as applicable). Basic knowledge of digital marketing services is a plus. Persuasive and confident telephone manner. Ability to handle rejection and stress in a fast-paced environment. Proficiency in MS Excel/Google Sheets and CRM software is desirable Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Application Question(s): Why should we hire you for this job role? Education: Higher Secondary(12th Pass) (Required) Experience: Sales: 1 year (Required) Location: Palghar, Maharashtra (Required) Work Location: In person Application Deadline: 13/06/2025 Expected Start Date: 15/06/2025

WE ARE HIRING SR. EXECUTIVE - PRODUCTION INDUSTRY: TEXTILE CHEMICAL EXPERIENCE: 5+ YEARS IN PRODUCTION OPERATIONS QUALIFICATION: M.SC. IN CHEMISTRY/TEXTILE CHEMISTRY Job Description / Responsibilities ■Manage day-to-day production activities ensuring target achievement with optimal resource utilization. ■ Coordinate with R&D and QA/QC teams to implement new formulations and ensure batch consistency. ■Monitor process parameters, troubleshoot operational issues, and maintain production log sheets. ■Supervise a team of operators and ensure adherence to safety and quality standards. ■Conduct root cause analysis for production deviations and implement corrective actions. ■Collaborate with supply chain and stores departments for raw material and finished goods management. Skills / Competencies : Production Planning & Execution Batch Processing & Recipe Optimization Textile Chemical Formulations (Pretreatment, Dyeing, Finishing Agents) SOP Development & Implementation Quality Assurance & Lab Testing Coordination Inventory & Raw Material Management Mail your resume on [email protected] Job Type: Full-time Pay: ₹400,000.00 - ₹500,000.00 per year Schedule: Day shift Application Question(s): How many years of experience do you have handling Textiles chemicals? Are you holding a full time MSc Chemistry degree? Are you okay to travel/relocate to Wada(Palghar) What is your notice period? Work Location: In person

Heavy truck driver for delivering chemical tanks and all to different cities not only Mumbai but outside of Mumbai too. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Schedule: Day shift Morning shift Night shift Rotational shift Supplemental Pay: Performance bonus Work Location: In person

Job Summary: Seeking a detail-oriented HR Executive to manage hourly attendance , employee MIS , and assist in recruitment using job portals. Key Responsibilities: Track hourly attendance of workers and staff. Coordinate with shift supervisors for attendance accuracy. Maintain and update employee MIS (personal, shift, joining details). Prepare payroll inputs from attendance and leave data. Handle queries on attendance, leave, and salary. Maintain HR files and support compliance documentation. Generate reports for audits and internal use. Assist in recruitment : posting, screening, interview coordination. Use job portals (Naukri, Indeed, LinkedIn) for sourcing candidates. Requirements: Graduate (preferably in HR or Commerce ). 1–3 years' experience in factory HR/time office/recruitment . Knowledge of biometric/manual attendance systems . Proficient in MS Excel , HRMS, and job portals. Good communication and data handling skills. Preferred Skills: Understanding of labor laws , PF/ESIC , and factory compliance . Experience in manufacturing or chemical industry preferred. Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Provident Fund Schedule: Day shift Experience: Factory HR Executive: 2 years (Required) Recruitment: 2 years (Required) payroll : 2 years (Required) Language: English (Required) Location: Palghar, Maharashtra (Required) Work Location: In person

Key Responsibilities: Oversee and manage the production of cosmetic formulations (creams, lotions, shampoos, etc.) in line with company protocols. Ensure adherence to GMP (Good Manufacturing Practices), SOPs, and safety regulations. Monitor batch processing, mixing, and filling operations. Prepare and maintain production documents, including BMRs (Batch Manufacturing Records) and BPRs (Batch Packaging Records). Conduct in-process quality checks and report deviations. Coordinate with the Quality Control and R&D teams for process improvements. Maintain cleanliness and hygiene of the production area. Ensure proper calibration and maintenance of production equipment. Manage raw materials and inventory for production batches. Key Requirements: Bachelor's or Master’s degree in Chemistry or a related field. 1–5 years of experience in a production role, preferably in the cosmetics or personal care industry. Knowledge of GMP, ISO, and quality compliance standards. Ability to handle production documentation accurately. Strong attention to detail and organizational skills. Good communication and teamwork abilities. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Key Responsibilities: Oversee and manage the production of cosmetic formulations (creams, lotions, shampoos, etc.) in line with company protocols. Ensure adherence to GMP (Good Manufacturing Practices), SOPs, and safety regulations. Monitor batch processing, mixing, and filling operations. Prepare and maintain production documents, including BMRs (Batch Manufacturing Records) and BPRs (Batch Packaging Records). Conduct in-process quality checks and report deviations. Coordinate with the Quality Control and R&D teams for process improvements. Maintain cleanliness and hygiene of the production area. Ensure proper calibration and maintenance of production equipment. Manage raw materials and inventory for production batches. Key Requirements: Bachelor's or Master’s degree in Chemistry or a related field. 1–5 years of experience in a production role, preferably in the cosmetics or personal care industry. Knowledge of GMP, ISO, and quality compliance standards. Ability to handle production documentation accurately. Strong attention to detail and organizational skills. Good communication and teamwork abilities. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

We have an opening for a Marketing Sales Representative role in Must have Experience in Lubricants & Engine Oil Field role | Sales + Network Expansion | Two-wheeler & DL is must. Salary: 22k to 25k CTC + Travel Allowance. Interested? Share your CV at [email protected] or call 9137364753. Thanks, Kunal Pokhare Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) Work Location: In person

JD Manpower Planning To check the presence of employees To check the trained employees To maintain a proper ratio of trained and untrained employees IN ORDER TO increase production and fulfill the requirement." TO Increase Productivity To analyse and study the processes to reduce the cycle time To predict the cost of improvement and cycletime after improvement IN ORDER TO increase productivity." Improvement IN FTF (First Test Failure) To collect the rejection data for analysis To work out the percentage of defects To carry out WHY - WHY analysis To take corrective action Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Experience: total work: 2 years (Required) Location: Palghar, Maharashtra (Required) Work Location: In person

JD Manpower Planning To check the presence of employees To check the trained employees To maintain a proper ratio of trained and untrained employees IN ORDER TO increase production and fulfill the requirement." TO Increase Productivity To analyse and study the processes to reduce the cycle time To predict the cost of improvement and cycletime after improvement IN ORDER TO increase productivity." Improvement IN FTF (First Test Failure) To collect the rejection data for analysis To work out the percentage of defects To carry out WHY - WHY analysis To take corrective action Job Type: Full-time Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Day shift Experience: total work: 2 years (Required) Location: Palghar, Maharashtra (Required) Work Location: In person

Key Responsibilities: · In process bulk & finished goods verification as per requisition slip · Intimation slip signing off for both in process bulk & finished products once received by production department · Set up of new test protocols for- Testing of Bulk & product finished · Raw material & packing material verification as per the intimation slip · Set up of new test protocols for packing material & raw material testing · Clearance of the Raw data sheet & Certificate of analysis as per the compliance of standard specification · Verification of all Quality control log book entries. Resolves errors found while verification · Begin to contact vendors to implement vendor quality certifications · Co-ordination with supplier for the chemicals & apparatus required for new test set up. · Co-ordination with supplier for the machine maintenance related query found (if any) · Creates, supervises and maintains quality control & quality assurance standard requirements · Performing troubleshooting & calibration of laboratory equipments · Collaboration with members of other departments in order to collect, organize and report data for statistical studies · Arrange to send samples to third party laboratory along with proper test letter & test specifications Communicate with outside (third party) lab for sample results and certificate of analysis purposes · Registration of finished products along with checking documentation of quality assurance testing · Currently looking on quality assurance related all work including: Line checklist, control samples, Verification of all BMR & BPR, Clearance of batch release · Manage to work entirely in absence of QC officer · Email writing & External co-ordination required related to QC/QA department. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Location: Palghar, Maharashtra (Required) Work Location: In person

Key Responsibilities: · In process bulk & finished goods verification as per requisition slip · Intimation slip signing off for both in process bulk & finished products once received by production department · Set up of new test protocols for- Testing of Bulk & product finished · Raw material & packing material verification as per the intimation slip · Set up of new test protocols for packing material & raw material testing · Clearance of the Raw data sheet & Certificate of analysis as per the compliance of standard specification · Verification of all Quality control log book entries. Resolves errors found while verification · Begin to contact vendors to implement vendor quality certifications · Co-ordination with supplier for the chemicals & apparatus required for new test set up. · Co-ordination with supplier for the machine maintenance related query found (if any) · Creates, supervises and maintains quality control & quality assurance standard requirements · Performing troubleshooting & calibration of laboratory equipments · Collaboration with members of other departments in order to collect, organize and report data for statistical studies · Arrange to send samples to third party laboratory along with proper test letter & test specifications Communicate with outside (third party) lab for sample results and certificate of analysis purposes · Registration of finished products along with checking documentation of quality assurance testing · Currently looking on quality assurance related all work including: Line checklist, control samples, Verification of all BMR & BPR, Clearance of batch release · Manage to work entirely in absence of QC officer · Email writing & External co-ordination required related to QC/QA department. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Location: Palghar, Maharashtra (Required) Work Location: In person

Engineering Incharge reports to Plant Head. He has the responsibilities and authority for : · To carry out Preventive Maintenance of Equipments, Utilities and factory building as per Preventive Maintenance Schedule · To attend and restore any breakdowns of Equipments & Utilities. · To carry out regeneration of DM water plant as required. · To carry out cleaning of DM water pipelines, DM water Storage tanks, Raw Water Storage Tanks, AHU filters, air curtains and insect killers. · To carry regeneration of Fire Extinguishers. · To carry out facility maintenance. Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Quality Assurance Head reports to Director. He has the responsibility and authority for: · To implement the proper documentation control system. · To approve the SOPs, MFR, BMR, Specification, APQR , Validation protocols & reports etc. · To approve / reject Raw material, Packing material, Bulk & Finished product. · To approve / reject the Planned Deviation & Change Control. · To monitor the Unplanned Deviation. · To implement the calibration program with the help of the head of all departments. · To implement the validation activity ( which contains Qualification of Equipment/ Instrument, Process validation, Cleaning validation & Analytical Method validation ) with the help of the respective department head. · To perform BMR review, In-process & Analytical report review & Batch Release. · To perform the investigation of Out of Specification & Out of Trend with the help of Quality Control department. · To monitor the Stability study of the product. · Vendor approval with the help of Quality control, Store & Purchase. · To attend the market complaints, carry out the investigation & if required co-ordinate for the recall with the help of management. If no recall, then satisfactory feedback is given to Customer on investigation basis & the record of the same is maintained. · Carry out the Self Inspection with the help of the Self inspection team & provide the appropriate feed back to management of the GMP status of the company, take corrective & preventive actions to repair the deficiencs on timely basis. · To perform the Gap analysis & Risk analysis with the help of the all department heads & try to nullify the gap & risk by taking appropriate measures. · To implement the training program with the help of the management & Head of all the departments & maintain their records. · The monitoring and control of the manufacturing environment. · Plant hygiene. · The retention of records. · The monitoring of compliance with GMP requirements. Job Type: Full-time Pay: ₹250,000.00 - ₹600,000.00 per year Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Quality Control Officer reports to Quality Control Head. She/he has responsibility for: · Testing of incoming raw/packing material, in-process and final product. · Calibration of inspecting equipment and measuring apparatus. · Line clearance for various production activities and record of the same · Ensuring identification of various stages of manufacture, inventories, semi-finished, finished product, equipments, and instruments of the plant. · Sampling of raw/packing materials, semi/finished product. · Environmental monitoring wherever applicable. · Maintaining records as required by the Quality Management System. Job Type: Full-time Pay: ₹200,000.00 - ₹350,000.00 per year Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Quality Control Officer reports to Quality Control Head. She/he has responsibility for: · Testing of incoming raw/packing material, in-process and final product. · Calibration of inspecting equipment and measuring apparatus. · Line clearance for various production activities and record of the same · Ensuring identification of various stages of manufacture, inventories, semi-finished, finished product, equipments, and instruments of the plant. · Sampling of raw/packing materials, semi/finished product. · Environmental monitoring wherever applicable. · Maintaining records as required by the Quality Management System. Job Type: Full-time Pay: ₹200,000.00 - ₹350,000.00 per year Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Quality Control Head reports to Director. He has the responsibility and authority: · To carry out the timely sampling & testing of all the Raw materials, packing materials, In-process, bulk and finished products as per Approved specifications & Analytical test methods to facilitate the production activity. · To maintain the Quality Control records for appropriate time. · To prepare the Quality Control specifications for Raw material, Packing material, In-process material, for bulk & Finished products. · To implement the Quality Control Department calibration program with the help of the Quality Assurance department. · To carry out the testing of the stability samples. · To conduct the testing of the process validation & cleaning validation samples. · To perform the Analytical Method Validation with the help of Quality Assurance department. · To maintain the control samples of all Raw materials & Finished goods. · To implement the Good Laboratory Practices in the Quality Control department. · To carry out the testing of market complaints samples & also help Quality Assurance department for the investigation of the same. · To maintain the RS/WS & impurity standard records. · To help Quality Assurance for investigation of Out of Specification & Out Of Trend. · To implement the practices of Analyst Qualification. · To approve and monitor analyses carried out at public laboratories. · To check the maintenance of the department and equipment. · To ensure that the required initial and continuing training of quality control personnel is carried out and adapted according to need. · Determination of corrective and preventive actions and their implementation · The monitoring and control of the manufacturing and quality control environment. · To conduct the testing of the Vendor samples & give appropriate feed back to Quality Assurance. Job Type: Full-time Pay: ₹15,000.00 - ₹40,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Production Officer reports to Production Incharge. He has the responsibilities and authority for: · Execution of Production activity as per production plan. · Implementation of the Quality Management System in the Plant · Execution of dispatch in coordination with store. · Documentation of production and sanitation processes. · Preventive maintenance and equipment history card maintain. · Minimizing process loss by active supervision and guidance of production activity. · Execution of corrective and preventive action. · Status labeling of various stages of production / packing including finished and semi-finished product. · Control of non-conforming semi-finished and finished product. · Execution of GMP on the shop floor. · Execution of statutory requirement. · Safety, environment and housekeeping of production, filling, packing and change rooms. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Production Officer: 2 years (Required) Location: Palghar, Maharashtra (Required) Work Location: In person

Production Officer reports to Production Incharge. He has the responsibilities and authority for: · Execution of Production activity as per production plan. · Implementation of the Quality Management System in the Plant · Execution of dispatch in coordination with store. · Documentation of production and sanitation processes. · Preventive maintenance and equipment history card maintain. · Minimizing process loss by active supervision and guidance of production activity. · Execution of corrective and preventive action. · Status labeling of various stages of production / packing including finished and semi-finished product. · Control of non-conforming semi-finished and finished product. · Execution of GMP on the shop floor. · Execution of statutory requirement. · Safety, environment and housekeeping of production, filling, packing and change rooms. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Production Officer: 2 years (Required) Location: Palghar, Maharashtra (Required) Work Location: In person

Store Incharge reports to Plant Head. He is responsible for: · Maintaining stocks in Stores. · Receipt of Raw & Packing material in accordance with approved product list. · Proper labeling on material for identification & traceability · Storage of Raw materials with specified storage condition as per MSDS. · Issue of Raw & Packing material as per requisition form Production · To co-ordinate for rejected material with Purchase department & Vendors. · Co-ordinate with Production, Quality Control, Quality Assurance & Marketing for timely delivery to customer. · Ensure all the measuring & recording devices of the Store are calibrated. · To co-ordinate with the Quality Control department for the retesting of the material. · Maintaining records as required by the Quality Management · Data entry in ERP system. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Store Incharge reports to Plant Head. He is responsible for: · Maintaining stocks in Stores. · Receipt of Raw & Packing material in accordance with approved product list. · Proper labeling on material for identification & traceability · Storage of Raw materials with specified storage condition as per MSDS. · Issue of Raw & Packing material as per requisition form Production · To co-ordinate for rejected material with Purchase department & Vendors. · Co-ordinate with Production, Quality Control, Quality Assurance & Marketing for timely delivery to customer. · Ensure all the measuring & recording devices of the Store are calibrated. · To co-ordinate with the Quality Control department for the retesting of the material. · Maintaining records as required by the Quality Management · Data entry in ERP system. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Location: Palghar, Maharashtra (Required) Work Location: In person

Production Head reports to Plant Head. He has the responsibilities and authority for : · To follow the good housekeeping practices & maintain the proper cleanliness in the manufacturing areas. · To ensure that all production operations are carried out by adhering the cGMP. · Regularly monitor the yield of the product at every stage. · To ensure that the production records are evaluated and signed by a designated person before they are made available to the quality assurance department. · To check the maintenance of the department and equipment. · To ensure that the appropriate process validations and calibrations of control equipment are performed and recorded and the reports made available. · To ensure that the required initial and continuing training of production personnel is carried out and adapted according to need. · The monitoring and control of the manufacturing environment. · Plant hygiene. · The designation and monitoring of storage conditions for materials and products. · The inspection, investigation of factors that may affect product quality. · Participation in investigation of customer complaints. Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Production Head: 4 years (Required) Location: Palghar, Maharashtra (Required) Work Location: In person

DESIGNATION: CUSTOMER RELATIONSHIP MANAGEMENT. LOCATION: BOISAR. SALARY: 20,000-30,000. Job Description: a) Customer Relationship Management 1. Drive customer relationship programs and key initiatives to achieve customer satisfaction index at the dealership. 2. Allocate responsibilities to team, Track and monitor initiatives and provide guidance and course corrections. 3. Monitor & Analyse customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers. 4. Provide quality feedback and update to the dealership management team on the overall quality of customer interactions and highlight issues if any. 5. Maintain and monitor customer relations department KPIs (including CSI) for business analysis. b) Complaint management 1. Resolving Customer complaints timely and effectively and taking steps to ensure such complaints are avoided in future. 2. Track implementation of corrective action and take action in case of non-conformance. 3. Closing all the customer complaints in DMS after appropriate resolution. 4. Meeting customers for resolution of complaints. c) Feedback collection 1. Planning daily, weekly and monthly customer contact process to be followed by the CRM team for feedback 2. Diagnose the root cause for the customer complaints and determine accountability. 3. Discuss customer feedback with service team on daily basis. 4. Action plan the issue with the concerned team and fix time for resolution. 5. Maintains a case history file of all customer complaints and problems, documented with relevant data. d) Data management 1. Generating Service due data, allotting data to CRE team, monitor their daily calling. Coach CRE team on effective marketing techniques. 2. Ensure a healthy flow of fresh service appointments for the workshop by setting daily and monthly appointment generation targets. 3. Lost Data tracking with analysis, design and lead initiatives to bring back lost customers. 4. Regular audit Customer Care processes as per HMIL norms and maintain documentation. 5. Calculate, track and monitor the KPI of each CRE. 6. Maintains a file of the dealership's customer satisfaction achievements. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Education: Bachelor's (Required) Experience: Customer relationship management: 3 years (Required) Language: English (Required) Marathi (Required) Location: Palghar, Maharashtra (Required) Work Location: In person Speak with the employer +91 7722022890