23 Jobs in Namchi

About Us: Q&I Today is an initiative by Thomson Digital, by the promoters of India Today Group, aimed at transforming the way students prepare for competitive exams like JEE and NEET. We are building a mission-driven academic team committed to excellence and long-term student success. Role Summary: We are looking for experienced and passionate Chemistry Teacher to teach NEET and JEE (Main & Advanced) aspirants. This is a unique opportunity to contribute to a high-impact education project and shape the future of aspiring NEET and JEE candidates. Key Responsibilities: · Conduct onsite classes for NEET & JEE aspirants. · Deliver content aligned with the Q&I platform, with a strong focus on assessment-led learning. · Engage in doubt solving, test conduction, question paper creation, content development & review of content. · Contribute to a collaborative, student-centric academic environment. · Leverage Best-in-Class EdTech Tools: Get hands-on experience with one of India’s most advanced AI-based assessment-led learning platform - Q&I, designed to optimize student outcomes through smart practice and deep analytics. · Data-Driven Teaching: Use real-time analytics and performance dashboards to identify student learning gaps, personalise interventions, and improve academic outcomes effectively. · Smart Question Banks & Assessments: Access a curated, AI-tagged question bank and auto-generated assessments aligned with competitive exam standards. · Practice-Centric Learning: Drive concept mastery through technology-enabled practice workflows, ensuring every student gets the repetition and feedback they need. · Impactful Student Support: Use actionable platform insights to track student progress, provide focused doubt-solving, and offer tailored academic support. · Future-Ready Teaching Environment: Be at the forefront of the next-generation classroom experience, blending traditional instruction with AI-powered learning design. Eligibility Criteria: · Educational Qualification: M.Sc / PhD / B.Tech / M.Tech from a reputed National / State-level Institutes. · Work Experience: Minimum 6-8 years of proven teaching experience with a successful track record in JEE / NEET preparation. · Communication: Must have excellent English communication skills; English-medium education preferred. · Subject Expertise: Score of 85–90%+ required in a 1-hour diagnostic test on the Q&I platform. · Commitment: Must be willing to commit for at least 2 years · Email your CV to: anunay.garg@qanditoday.com

We are looking for a Plant Manager to drive continuous improvement and optimization of all processes. Plant Manager Job Duties The Plant Manager will oversee all daily operations of the plant from production and manufacturing to ensuring policies and procedures are followed. They develop processes that will maximize stewardship, safety, quality and productivity. Responsibilities Plan, organize, direct and run optimum day-to-day operations to exceed our customers expectations Increase production, assets capacity and flexibility while minimizing unnecessary costs and maintaining current quality standards Be responsible for production output, product quality and on-time shipping Allocate resources effectively and fully utilize assets to produce optimal results Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus Monitor operations and trigger corrective actions Share a trusting relationship with workgroup and recruit, manage and develop plant staff Collect and analyze data to find places of waste or overtime Commit to plant safety procedures Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets Address employees issues or grievances and administer collective bargaining agreements Influence and learn from below Stay up to date with latest production management best practices and concepts Requirements And Skills Proven work experience as a Plant Manager Proven managerial experience Adequate knowledge of business and management principles (budgeting, strategic planning, resource allocation and human resources) Familiarity with industry standard equipment and technical expertise Be knowledgeable of safety, quality, productivity, demand creation, inventory and stewardship processes Computer literacy Ability to create accountability and to lead by example Strong team building, decision-making and people management skills BS degree in Business Management or related field This job is provided by Shine.com

Job Location : Gangtok ,Namchi,Rangpo , Singtam , Jorethang , Barfung Rabong , Ranipool Samdur, Sichey , Kewzing , Gyalshing , Tadong , Mangan, Pakyong Job Roles - Teller, Welcome desk, Personal Banker Classic, Personal Banker Sales. Roles and Responsibilities Develop and maintain strong relationships with existing clients to increase wallet share and product penetration. Identify new business opportunities by acquiring new customers for priority banking services such as Priority Banking, Preferred Banking, and Premier. Sell various liability products including Retail Liabilities to meet customer needs. Collaborate with internal teams to resolve customer queries and issues related to CASA accounts. Manage a portfolio of High Net Worth Individual (HNI) clients through HNI client handling, acquisition, and retention. Desired Candidate Profile 1-6 years of experience in branch banking or similar role. Strong understanding of Casa Acquisition, Casa Sales, HNI Client Handling, Liability Products, Portfolio Management, PBG (Priority Banking Group), Preferred Banking Group (PBG), Premier Banking Group (PBG). Excellent communication skills with ability to build rapport with high net worth individuals.

Roles and Responsibilities Teach students preparing for IIT JEE, NEET, courses in Physics, Chemistry, Mathematics, and Biology. - Subjects - Physics, Chemistry, Mathematics, Biology. Location Pakyong & Namchi Near gangtok You can also whatsapp your CV on - 9625004154 Develop and deliver engaging lesson plans to ensure effective learning outcomes. Conduct regular assessments and provide feedback to students on their progress. Collaborate with colleagues to develop curriculum materials and teaching methods. Participate in faculty meetings and contribute to school development initiatives.

Hiring Faculty – Physics, Chemistry, Math, Biology (JEE/NEET) Location: Gangtok, Sikkim Salary: Up to 14 LPA Experience: Min. 3 Years Medium: English Only Final Round: Offline at Noida Call on 7065551531 No consultancy charges

About Us Q&I Today is an initiative by Thomson Digital, by the promoters of India Today Group, aimed at transforming the way students prepare for competitive exams like NEET and JEE. We are building a mission-driven academic team committed to excellence and long-term student success. Role Summary We are looking for experienced and passionate Teachers (Physics, Chemistry, Biology and Mathematics) to teach NEET and JEE (Main & Advanced) aspirants. This is a unique opportunity to contribute to a high-impact education project and shape the future of aspiring NEET and JEE candidates. Key Responsibilities: · Conduct onsite classes for JEE & NEET aspirants. · Deliver content aligned with the Q&I platform, with a strong focus on assessment-led learning. · Engage in doubt solving, test conduction, question paper creation, content development & review of content. · Contribute to a collaborative, student-centric academic environment. · Leverage Best-in-Class EdTech Tools: Get hands-on experience with one of India’s most advanced AI-based assessment-led learning platform - Q&I, designed to optimize student outcomes through smart practice and deep analytics. · Data-Driven Teaching: Use real-time analytics and performance dashboards to identify student learning gaps, personalise interventions, and improve academic outcomes effectively. · Smart Question Banks & Assessments: Access a curated, AI-tagged question bank and auto-generated assessments aligned with competitive exam standards. · Practice-Centric Learning: Drive concept mastery through technology-enabled practice workflows, ensuring every student gets the repetition and feedback they need. · Impactful Student Support: Use actionable platform insights to track student progress, provide focused doubt-solving, and offer tailored academic support. Future-Ready Teaching Environment: Be at the forefront of the next-generation classroom experience, blending traditional instruction with AI-powered learning design. Eligibility Criteria: · Educational Qualification: M.Sc / PhD / B.Tech / M.Tech from reputed National/State-level Institutes. · Work Experience: Minimum 5 years of proven teaching experience with a successful track record in JEE / NEET preparation. · Communication: Must have excellent English communication skills; English-medium education preferred. · Subject Expertise: Score of 85–90%+ required in a 1-hour diagnostic test on the Q&I platform. · Commitment: Must be willing to commit for at least 2 years Email your CV to: anunay.garg@qanditoday.com

Job Title : Vice Chancellor Location : Sikkim Reports to : University Board of Trustees Age: Must be below 55 years Position Overview : The Vice Chancellor is the chief executive officer of the university, responsible for providing strategic leadership, overseeing academic and administrative functions, and ensuring the institution's mission and goals are met. Key Responsibilities : Leadership and Vision : Develop and implement the university's strategic plan; foster a culture of innovation and excellence. Academic Excellence : Oversee academic programs, faculty recruitment, and research initiatives. Administrative Oversight : Manage budget, resources, and operational functions. External Relations : Represent the university in public, build partnerships, and secure funding. Compliance and Governance : Ensure adherence to regulatory standards and institutional policies. Qualifications : Doctoral degree or equivalent in a relevant field. Significant experience in higher education leadership. Strong strategic, financial, and organizational skills. Excellent communication and interpersonal abilities. Job Type: Full-time Pay: ₹60,000.00 - ₹150,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Ability to commute/relocate: Namchi, Sikkim: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Work Location: In person

Support each category's seasonal buying plan by delivering customer behavior analytics on product or assortment group performance to the buying team. Continuously scan the market for gaps, threats, and opportunities, and communicate findings with the buying, production, and operations teams. Deep dive into the calendar, conduct detailed research and competitor analysis in the areas of product selection, pricing strategy, promotion gimmicks, and platform placement and positioning. Work with the category team to understand their immediate goals and priority areas, and plan exposure for each category/occasion accordingly. Work with the e-commerce team to optimize the customer journey and experience across the board. Monitor the performance of new products launched as well as category growth. Collaborate with the digital marketing and production teams to ensure that the site effectively communicates essential themes, aligns with campaigns, and showcases seasonally relevant products to increase sales. You will maintain end-to-end catalog management, from accurate visuals to instructional A+ content, in accordance with Mainaam Garden’s E-Commerce Guidelines and in conjunction with SKU data as required by the site. You'll be in charge of platform-specific requirements including graphic material, videos, and search to ensure product page perfection. Devising a contract for the suppliers, including quality control, accuracy, and flexibility, which is done throughout the season. Core Competency in Category Planning, Buying, Merchandising, Business Analytics Job Types: Full-time, Permanent Pay: From ₹10,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Language: English and Hindi? (Preferred) Work Location: In person

Job Description Role Description - Ø Offer detailed information on academic programs, admission criteria, deadlines, scholarships, and financial aid. Ø Advise students and families on suitable programs based on their interests and qualifications. Ø Represent the university at college fairs, school visits, seminars, and community events. Ø Promote programs to increase awareness and drive applications from qualified candidates. Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Ability to commute/relocate: Namchi, Sikkim: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)

Role & responsibilities Visit partner branches and interact with Bank branch managers - Ensure sales targets assigned are met on every parameter - Interact with customers to explain the products and solutions - Help branches mapped to her/him help achieve insurance sales targets Preferred candidate profile

Job Description Role Description - This is a full-time on-site role for a Registrar at Sikkim Global Technical University, located in Namchi. The Registrar will be responsible for performing day-to-day administrative tasks, managing student records and registrations, coordinating academic programs, and ensuring compliance with university policies and procedures. Qualifications - Post Graduate in any Discipline. Experience - Minimum 4 years in relevant field. Responsibilities - Strong organizational and administrative skills Excellent attention to detail and accuracy Ability to work independently and as part of a team Effective communication and interpersonal skills Knowledge of university policies and procedures Experience in student record management and registration Proficiency in computer applications and data management Bachelor's degree in a relevant field Experience in a similar role in an educational institution is a plus Job Type: Full-time Pay: ₹50,000.00 - ₹125,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Overtime pay Performance bonus Ability to commute/relocate: Namchi, Sikkim: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred)

1: Responsible for Sales 2. Generate leads through calls, emails, etc and convert them to orders 3. Recommend products to customers, based on customers' needs and interests 4. Contact regular and prospective customers to demonstrate products, explain product features 5. Bringing the business from different perspectives clients and existing client 6. Develop and increase sales in the assigned territory. 7. Maintaining a good relationship with the client and coordinating with them through calls and emails. 8. Responsible for achieving monthly targets (products and projects) 9. Providing rapid response to inbound inquiries from all sources 10. Documenting and tracking within a system, which will be critical to your success 11. Providing feedback on lead quality and effectiveness of the Go To Market lead generation activities 12: Bringing a high-energy, positive mindset every day which embodies our principles Job Types: Full-time, Permanent Pay: From ₹10,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 1 year (Preferred) Sales: 1 year (Preferred) Language: English and Hindi (Preferred) Work Location: In person

We are looking for a center manager to manage government projects. Your role will be under Govt. Scheme Project. Requirements and Responsibilities:- - A center manager must have excellent leadership, delegation, and communication skills. - Good with delegating and coordinating tasks among workers - Manage, direct, and monitor the overall performance of the center - Interact and cooperate with all members of the organization - A high degree of integrity and honesty in all dealings - Should be a social person who has concern for society - Should be able to manage, hire & supervise staff - Could Develop plans for the center’s progress and growth Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Work Location: In person

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur, Ahmedabad and Pune. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Reach out for more information: Dheeraj 9638738800

We are looking for a center manager to manage government projects under us in Indore,MP. Your role will be under Govt. Scheme Project. Requirements and Responsibilities:- - A center manager must have excellent leadership, delegation, and communication skills. - Good with delegating and coordinating tasks among workers - Manage, direct, and monitor the overall performance of the center - Interact and cooperate with all members of the organization - A high degree of integrity and honesty in all dealings - Should be a social person who has concern for society - Should be able to manage, hire & supervise staff - Could Develop plans for the center’s progress and growth Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Bachelor's (Preferred) Experience: total work: 2 years (Preferred) Work Location: In person

Job Title: English Language Teacher - Delhi Public School - Namchi Job Overview: We are hiring an experienced English Language Teacher to develop students reading writing grammar and communication skills in Namchi. Key Responsibilities Teach English language and literature to assigned grades. Develop creative writing and spoken skills. Conduct debates essay writing and other language activities. Qualifications Graduate/Postgraduate in English + B.Ed. Prior CBSE Teaching Experience Preferred. Excellent fluency and command over the language. Show more Show less

Job Responsibilities Quality Functions Responsible to monitor operations in granulation, blending area, compression, coating and tablet inspection area. Responsible to manufacture and ensure quality of the product at respective processing area. Responsible to follow all regulatory/cGMP/Statutory/Company policies are followed in manufacturing area. Responsible for online documentation with real time data. Responsible to participate in equipment qualification and process validation activities. Production Functions Responsible to ensure high degree of discipline in daily workings. Manufacturing of products according to plan Writing batch document and log books online with real time data. Responsible for maintaining granulation, blending area, compression, coating and tablet inspection area and equipment in good operation condition. Responsible to keep information to superiors for deviation and change control occurred in granulation, blending area, compression, coating and tablet inspection area. Responsible for CAPA implementation in manufacturing area. Responsible to work effective and for efficient machine utilization to reduce the production cost. Responsible to maintain required tolls, accessories and miscellaneous for day to day activity at granulation, blending area, Compression, coating and tablet inspection area. Responsible to handle the intermediate product (bulk) till packing start up. On need basis responsible to act as authorized deputy for Alu Alu packing, Blister Packing and capsule filling area. Audit And Complaints Handling Responsible to maintain the granulation, blending area, compression, coating and tablet inspection area with high degree compliance to face any audit at any time. Responsible to ensure audit readiness for the granulation, blending area, compression, coating and tablet inspection area according to regulatory/company requirements. This job is provided by Shine.com Show more Show less

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our Hurricane Relief Agents are responsible for the following tasks: Assist customers with service inquiries Learn the common requests and solutions Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Full salary pay upon training Free meal during training Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of work place Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Plus more in-office rewards, raffles, recognition gifts, treats!! If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Show more Show less

Remote Work-at-Home | Philippines JOB TYPE Full-Time PAY TYPES Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A CONTINGENT HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key Responsibilities Assist customers with service inquiries Learn the common requests and solutions Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Full salary pay upon training Free meal during training Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of work place Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Plus more in-office rewards, raffles, recognition gifts, treats!! If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. 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Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A CONTINGENT HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key Responsibilities Assist customers with service inquiries Learn the common requests and solutions Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Full salary pay upon training Free meal during training Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of work place Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Plus more in-office rewards, raffles, recognition gifts, treats!! If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Show more Show less

Remote Work-at-Home | Philippines JOB TYPE Part-Time PAY TYPES Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our Hurricane Relief Agents are responsible for the following tasks: Assist customers with service inquiries Learn the common requests and solutions Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Full salary pay upon training Free meal during training Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of work place Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Plus more in-office rewards, raffles, recognition gifts, treats!! If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Show more Show less

Remote Work-at-Home | Philippines JOB TYPE Part-Time PAY TYPES Hourly Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Shifts will range between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A DATA BREACH AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our Data Breach Agents are responsible for the following tasks: Assist customers with service inquiries Learn the common requests and solutions Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older Fluent in both English and Spanish High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Full salary pay upon training Free meal during training Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of work place Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Plus more in-office rewards, raffles, recognition gifts, treats!! If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Show more Show less

Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Shifts will range between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A DATA BREACH AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our Data Breach Agents are responsible for the following tasks: Assist customers with service inquiries Learn the common requests and solutions Improve the customer’s experience Utilize our service techniques and systems Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Candidate Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older Fluent in both English and Spanish High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Compensation Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: HMO Full salary pay upon training Free meal during training Medical / Dental Coverage Career Growth and Learning Allowances (Rice, Clothing, Laundry, Meal) For permanent position with full Government-Mandated Employee Benefits Performance & Loyalty Bonus Frequent disinfection, fogging of work place Opportunities for Growth & Promotion Employee shuttle services Company retreats and off-site events Meeting awesome people / honing your social skills / make new friends Plus more in-office rewards, raffles, recognition gifts, treats!! If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. About Mci (parent Company) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Show more Show less