207 Jobs in Karol Bagh, Delhi, Delhi

Job Title: Showroom Sales Executive (Female Only) Company: Super Industries Industry: Textile Industry (Fabrics & Blinds) Location: [Karol Bagh, Delhi] Salary: ₹15,000 – ₹20,000 per month Gender Preference: Female / Married Female candidates only Job Description: We are looking for a well-spoken and confident Showroom Sales Executive (Female) to join our team at Super Industries. The candidate will be responsible for attending walk-in customers, showcasing our range of furnishing fabrics and blinds , and assisting them in product selection. Key Responsibilities: Greet and assist customers at the showroom Present and explain fabric and blind options Maintain product knowledge to answer customer queries Manage billing and basic inventory Maintain showroom cleanliness and product display Follow up with interested clients for closing sales Requirements: Female candidates only (Married females are encouraged to apply) Minimum 1 year of showroom or retail sales experience preferred Good communication and interpersonal skills Basic knowledge of textiles or interior products is a plus Working Hours: 10:30 AM to 7:00 PM (Monday to Saturday) Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Schedule: Day shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9310187745

Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries. Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints. Maintaining Customer Records: Accurately record details of interactions and update customer databases with relevant information. Achieving Targets: Meet call and sales quotas, and contribute to team performance goals. Customer Relationship Management: Build and maintain positive relationships with customers, ensuring high satisfaction and loyalty. Job Type: Full-time Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Education: Secondary(10th Pass) (Required) Work Location: In person

Job Opening: Personal Assistant (Female) Location: Karol Bagh, Delhi Working Days: Monday to Saturday Timings: 11:00 AM – 8:00 PM Weekly Off: Sunday Eligibility: Gender: Female Age: 35 to 40 years Qualification: Minimum 10+2 Should be polite, reliable, and well-presented Basic communication skills Role & Responsibilities: Assist in day-to-day personal and professional tasks Help with day to day work , appointments, and basic coordination Maintain cleanliness and order in the working area Must be trustworthy and punctual Job Type: Full-time Pay: ₹10,218.38 - ₹25,000.00 per month Language: English (Preferred) Work Location: In person

Core Responsibilities: Calendar Management: Scheduling meetings, appointments, and travel arrangements for the Director. This includes prioritizing and resolving scheduling conflicts. Communication Management: Managing the Director's correspondence (emails, phone calls, etc.), filtering and prioritizing items for the Director's attention, and drafting responses as needed. Meeting Coordination: Preparing agendas, coordinating logistics (venue, catering, materials), and taking minutes for meetings, both internal and external. Document Preparation: Drafting, editing, and proofreading correspondence, reports, presentations, and other documents. Project Coordination: Assisting with the planning, execution, and tracking of various projects, ensuring deadlines are met and key stakeholders are informed. Confidentiality: Maintaining strict confidentiality with sensitive information, financial documents, and personal matters. Relationship Management: Building and maintaining strong working relationships with internal and external stakeholders. General Administrative Support: Handling a range of administrative tasks, such as managing files, ordering supplies, and processing expenses. Research and Information Gathering: Conducting research and compiling information to support the Director's decision-making. Key Skills and Qualifications: Strong Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Excellent Communication Skills: Clear and concise written and verbal communication skills for interacting with various stakeholders. Proficiency in Microsoft Office Suite: Strong skills in Word, Excel, PowerPoint, and Outlook. Discretion and Confidentiality: Ability to handle sensitive information with integrity and professionalism. Problem-Solving and Decision-Making Skills: Ability to identify and resolve issues independently. Proactive and Detail-Oriented: Anticipating needs and paying close attention to detail. Experience: Previous experience as an Executive Assistant or in a similar administrative support role is often required. Job Type: Full-time Pay: ₹60,000.00 - ₹65,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required) Education: Master's (Preferred) Experience: total work: 10 years (Preferred) Language: English (Preferred) Work Location: In person

Key Responsibilities: Brand Promotion & Awareness Assist in executing marketing campaigns, showroom promotions, and brand awareness drives. Represent the brand at trade events, exhibitions, and in-store events. Client Interaction & Presentation Deliver compelling presentations to retail clients, partners, and influencers. Confidently communicate brand values, product USPs, and promotional offers. Content & Social Support Coordinate with the social media team to create and promote content aligned with ongoing campaigns. Assist in creating reels, behind-the-scenes videos, and storytelling content with the team. Marketing Research Collect market intelligence on competitor activities, customer preferences, and ongoing trends. Share insights with the marketing team for campaign improvements. Event Coordination Support event planning, invite coordination, and on-ground execution of marketing events. Lead Generation Identify and approach potential retail clients or collaborators. Follow up and maintain professional communication channels. Eligibility Criteria: Education: MBA in Marketing / Branding / Retail Management (Freshers welcome) Strong verbal communication in Hindi & English; regional language is a plus Excellent presentation skills with a professional, confident appearance Passionate about branding, luxury retail, and jewelry Willingness to travel for promotional events and client meetings Key Skills: Verbal Fluency & Public Speaking Social Media Awareness (Instagram, WhatsApp, YouTube) Creative Thinking & Brand Storytelling Client Relationship Management Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Day shift Language: English (Preferred) Work Location: In person

We are looking for a Collection Executive to join our team to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15000 - ₹30000 and opportunities for growth. Key Responsibilities: A Collection Executive plays a crucial role in maintaining a healthy cash flow for a business by recovering overdue payments from clients or customers. Here are the key responsibilities of a Collection Executive: Debt recovery Identifying delinquent accounts, contacting customers to discuss overdue payments, and negotiating payment plans or settlements. Building relationships Maintaining positive customer relationships throughout the collection process, even while dealing with challenging situations. Record keeping Maintaining accurate and detailed records of customer interactions, payment arrangements, and collection activities. Reporting Providing regular updates and reports to management on collection activities, outstanding debts, and payment trends. Problem-solving Investigating and resolving billing discrepancies, payment disputes, and other customer inquiries to facilitate timely payment. Developing strategies Collaborating with the finance and sales teams to develop and implement effective collection strategies that improve cash flow and reduce delinquency. Customer service Providing excellent customer service and addressing customer concerns professionally and courteously. Job Requirements: The minimum qualification for this role is 12th pass and 0 -4 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Food provided Leave encashment Provident Fund Work Location: In person

We are looking for creative and detail oriented candidate to join our team. the ideal candidate will have a strong portfolio showcasing their design skills across digital and print media. you will be responsible for creating visually appealing designs that align with our brand identity and marketing plan. Job Type: Full-time Pay: ₹5,000.00 - ₹10,000.00 per month Work Location: In person

Job Title: Dialer Manager – BPO (Ameyo Dialer) Location: [Karol Bagh,Delhi] Department: Operations / Contact Center Reports to: Head of Operations / Contact Center Manager Job Type: Full-Time Job Summary: We are looking for an experienced Dialer Manager to lead and manage outbound dialing operations using the Ameyo dialer in a high-volume BPO environment. The ideal candidate will be responsible for end-to-end dialer management, campaign execution, performance analytics, and ensuring the dialer system operates at maximum efficiency with minimal downtime. Key Responsibilities: Manage and maintain the Ameyo dialer system for all outbound campaigns (predictive, progressive, preview, and manual modes). Lead the dialer team to support daily operations, ensuring compliance with KPIs and SLAs. Set up, configure, and monitor campaigns, lists, call flow strategies, and lead distribution. Monitor dialer performance in real-time, analyze drop rates, contact rates, and connect efficiency. Coordinate with operations, IT, and QA teams to support campaign requirements and resolve issues. Regularly update and manage Do Not Call (DNC) lists and ensure compliance with regulations (e.g., TRAI, TCPA). Generate and analyze daily/weekly/monthly reports on dialer activity and campaign performance. Optimize lead penetration by recycling strategies and time zone mapping. Manage lead uploads, data segmentation, and campaign pacing to maximize contactability. Troubleshoot and escalate dialer-related technical issues with Ameyo support if required. Train and mentor dialer executives to ensure smooth workflow and process adherence. Qualifications: Bachelor’s degree in any discipline; technical background is an advantage. 5 years of experience as a Dialer Manager or Senior Dialer Executive in a BPO environment. Proven hands-on experience with Ameyo dialer is a must. Strong analytical skills and proficiency in Excel, dashboards, and reporting tools. Excellent understanding of call center KPIs, dialing strategies, and campaign optimization. Good communication, leadership, and cross-functional collaboration skills. Familiarity with telecom regulations and data compliance standards (e.g., DNC, TCPA, GDPR). Preferred Skills (Nice to Have): Experience in integrating dialers with CRM or lead management tools. Knowledge of ACD, IVR, workforce management systems, and call routing. Understanding of inbound-outbound blended campaign management. Interested candidate can call or WhatsApp on 9289809622 HR Prachi Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Provident Fund Work Location: In person Speak with the employer +91 9289809622

Job Title: Senior Sales Executive – Loan Industry Location: Rajendra Place, Delhi Salary: ₹25,000 – ₹30,000 per month (plus incentives) Experience Required: 2 to 3 Years Job Overview: We are looking for an experienced and result-driven Senior Sales Executive to join our growing loan services team. The ideal candidate will have a strong background in selling personal loans, business loans, or home loans, and a proven ability to meet and exceed targets. Key Responsibilities: Generate leads through cold calling, field visits, and referrals. Explain loan products (Personal Loan, Business Loan, Home Loan, etc.) to potential clients. Maintain strong follow-up with clients to ensure loan closure. Assist customers with documentation and application processes. Coordinate with credit and operations teams to ensure smooth disbursals. Achieve monthly sales targets and report to the Sales Manager. Build and maintain strong relationships with clients for repeat business. Requirements: 2–3 years of proven sales experience in the loan or financial services industry. Excellent knowledge of loan products and lending processes. Strong communication, negotiation, and interpersonal skills. Target-oriented and self-motivated personality. Proficient in MS Office and CRM tools. Graduation in any stream (Finance/Commerce preferred). Exposure to real market experience Apply Now: 8950081966 Job Type: Full-time Pay: ₹25,867.09 - ₹30,000.00 per month Work Location: In person Speak with the employer +91 8950081966

Job Title: Operations Executive Location: Rajendra Place, Delhi Salary: ₹18,000 – ₹20,000 per month Experience Required: Minimum 1 Year Key Responsibilities: Manage day-to-day operations and ensure seamless workflow. Coordinate with HR, admin, sales, and other departments for smooth execution of tasks. Maintain operational records, handle data entry, and ensure documentation is up to date. Monitor stock/inventory and manage vendor coordination when required. Assist in operational strategy execution and support company-wide plans. Ensure adherence to internal and external compliance standards. Generate reports and maintain MIS regularly. Mandatory: File login bank handling and data management. Requirements: Minimum 1 year of relevant experience in operations. Graduate (any stream). Proficiency in MS Office – especially Excel, Word, and professional email communication. Strong organizational, multitasking, and problem-solving skills. Good verbal and written communication abilities. Self-driven with the ability to take initiative and responsibility. Exposure to real-time market operations will be preferred. Apply Now: Call or WhatsApp at 8950081966 Job Type: Full-time Pay: ₹18,216.69 - ₹20,000.00 per month Work Location: In person

JOB DESCRIPTION Organization: HOTEL SUNSTAR GROUP ABOUT THE ORGANIZATION: HOTEL SUNSTAR is a group of 6 hotels. We have 2 decades of experience and a very well-trained staff from the front office to housekeeping. We provide a 3- and 4-star luxurious facilities in very economical prices. We provide much better quality of stay than any other hotel in similar price category. We have a large inventory designed to accommodate big as well as small groups, for business or leisure purpose. We have a room for every category of travelers in budget segment. Important Information: Designation: Purchase Executive Joining Location: Karol Bagh, New Delhi Joining Period: Immediate Interview Location: Hotel Sunstar Heritage, WEA, Channa Market, Karol Bagh, New Delhi – 110005. Working days: 06 Working Time: 9:30 am to 6:30 pm Week Off: Sunday Job Summary: We at Hotel Sunstar Group are looking for a Purchase Executive to join our team and make a lasting impression on our guests. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming environment while ensuring their stay is comfortable and memorable. If you're ready to bring your charm, energy, and positive attitude to the front desk, we want to hear from you! Key Skills: Only male Candidate Qualification – 12 and Fresher also can apply Minimum 6 -months or experience in same departments. Writing, Speak and understand English. Effective communication and interpersonal skills. Multi-tasking. Good learner and need to grow with us. Good Behaviour with team. Knowledge about Emails and System. Typing speed more than 30 wpm. Dedication about work. Negotiable skills. Locating new vendor and communication to them. Interested candidates can walk in for an interview at the address mentioned above, or send their updated resume to the following: Email: [email protected] Contact Number: 8448084366 Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Morning shift Work Location: In person

JOB DESCRIPTION Organization: HOTEL SUNSTAR GROUP ABOUT THE ORGANIZATION: HOTEL SUNSTAR is a group of 6 hotels. We have 2 decades of experience and a very well-trained staff from the front office to housekeeping. We provide a 3- and 4-star luxurious facilities in very economical prices. We provide much better quality of stay than any other hotel in similar price category. We have a large inventory designed to accommodate big as well as small groups, for business or leisure purpose. We have a room for every category of travelers in budget segment. Important Information: Designation: Purchase Executive Joining Location: Karol Bagh, New Delhi Joining Period: Immediate Interview Location: Hotel Sunstar Heritage, WEA, Channa Market, Karol Bagh, New Delhi – 110005. Working days: 06 Working Time: 9:30 am to 6:30 pm Week Off: Sunday Job Summary: We at Hotel Sunstar Group are looking for a Purchase Executive to join our team and make a lasting impression on our guests. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming environment while ensuring their stay is comfortable and memorable. If you're ready to bring your charm, energy, and positive attitude to the front desk, we want to hear from you! Key Skills: Only male Candidate Qualification – 12 and Fresher also can apply Minimum 6 -months or experience in same departments. Writing, Speak and understand English. Effective communication and interpersonal skills. Multi-tasking. Good learner and need to grow with us. Good Behaviour with team. Knowledge about Emails and System. Typing speed more than 30 wpm. Dedication about work. Negotiable skills. Locating new vendor and communication to them. Interested candidates can walk in for an interview at the address mentioned above, or send their updated resume to the following: Email: careers@sunstarhospitality.com Contact Number: 8448084366 Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Morning shift Work Location: In person

We are looking for a passionate and creative candidate for intern to join our team. This internship will help you gain hands-on-experience in various aspect of digital marketing and build a strong foundation for your career. Key Responsibilities 1. Assist in planning and execution of digital marketing campaigns(SEO, SEM, Email). 2. Create, schedule and publish engaging content for social media platforms 3. Monitor and report on the performance of digital marketing campaigns using tools . Job Type: Full-time Pay: ₹5,000.00 - ₹10,000.00 per month Work Location: In person

Job Summary: The Diagnostic Operations Executive is responsible for managing and ensuring the smooth execution of day-to-day diagnostic services such as Holter Monitoring, ELR, ABPM, Sleep Studies, and other cardiac or health-related diagnostics. The role demands strong coordination with technicians, doctors, patients, and internal teams to ensure timely, error-free service delivery and operational excellence. Key Responsibilities: 1. Operational Coordination Schedule and monitor daily diagnostic installations and collections. Assign technicians to cases and ensure timely execution of appointments. Maintain proper coordination between sales, call center, and technical teams. 2. Patient & Doctor Communication Ensure proper patient communication for confirmations, payments, and feedback. Coordinate with doctors regarding test reports, escalations, or queries. 3. Data Management & Reporting Ensure accurate data entry of appointments, patient details, and test records in the system. Track service timelines and ensure proper follow-up until report delivery. Generate daily, weekly, and monthly operational MIS reports. 4. Quality Control & Compliance Monitor technician performance, form filling, device handling, and patient protocol adherence. Ensure strict compliance with SOPs, consent procedures, and documentation norms. 5. Inventory & Logistics Management Maintain availability of diagnostic devices, consumables, and supporting materials. Track device deployment, return, sanitization, and maintenance schedules. 6. Escalation Management Handle service-related complaints, delays, and escalations with a resolution-oriented approach. Coordinate internally with technical and customer support teams to close issues within TAT. Key Skills Required: Strong operational and coordination skills Excellent verbal and written communication Ability to multitask and work under pressure Proficiency in MS Excel, CRM tools, and basic software systems Detail-oriented and process-driven mindset Basic understanding of healthcare diagnostics (preferred) Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Provident Fund Experience: Healthcare : 1 year (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person

Forum IAS is a premier institute for civil services exam preparation, known for its quality content, test series, and mentorship programs. We are committed to guiding aspirants to success in the UPSC and other competitive exams. We are looking for a warm, organized, and professional Front Desk Receptionist to be the face of Forum IAS. This role is ideal for someone with a friendly demeanor, excellent communication skills, and the ability to manage day-to-day front office responsibilities. Greet and assist students, visitors, and staff in a courteous manner Manage incoming calls and direct them to the concerned departments Maintain visitor logs and ensure a clean, organized reception area Handle front desk operations including attendance logs, student queries, etc. Coordinate with internal teams for smooth communication flow Provide basic information about courses and schedules when required Requirements: Age: 30 to 40 years Prior experience in front desk, receptionist, or customer service roles preferred Good communication skills in English and Hindi Basic computer proficiency (MS Office, email handling) Pleasant personality and professional attitude Ability to multitask and stay organized Job Types: Full-time, Permanent Pay: ₹100,659.19 - ₹200,086.65 per year Benefits: Paid sick time Paid time off Provident Fund Experience: Front desk: 2 years (Required) Language: English (Required) Work Location: In person

Guest relation host/hostess invited to join for guest management services as per expectation. Must be social, smart coordinator, communicative, confident, outgoing. Socially inclined towards outgoing approach. Must be independent with appealing personality and outlook Job Type: Full-time Pay: ₹40,000.00 - ₹43,985.06 per month Ability to commute/relocate: Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person

We are looking for a highly skilled and experienced Pattern Master with a strong background in tailored garments such as suits, jackets, trousers, and structured dresses. The ideal candidate will be responsible for developing accurate, production-ready patterns from design sketches or samples. You will collaborate closely with designers and tailors to ensure perfect fit, construction, and finish of each garment. Key responsibilities include manual or digital pattern making, fitting sessions, pattern adjustments, and ensuring consistency and quality in all garment patterns. A deep understanding of tailoring, garment construction, and fabric behavior is essential. If you have a passion for precision, craftsmanship, and luxury fashion — we would love to hear from you. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Quarterly bonus Work Location: In person Expected Start Date: 25/07/2025

At SetGo, we’re revolutionizing how commercial kitchens and food ventures are launched, operated, and scaled. From plug-and-play kitchen solutions to consulting for F&B entrepreneurs, we’re at the forefront of food innovation. Now, we’re looking for a creative mind to help bring our visual story to life! Responsibilities: Design compelling visuals for social media, ad campaigns, presentations, and brochures Collaborate with the marketing and consulting teams to develop creative assets Assist in maintaining brand consistency across all visuals Edit and adapt existing design templates for different platforms (Instagram, LinkedIn, Google Ads, etc.) Participate in brainstorming sessions and contribute fresh design ideas Keep up with current design trends, especially within the F&B and hospitality industries Requirements: Currently pursuing or recently completed a degree in Graphic Design, Visual Arts, or a related field Familiar with Adobe Photoshop, Illustrator, InDesign, and/or Canva, Figma A strong eye for detail, layout, and typography A basic understanding of branding and marketing design Portfolio or examples of past work (college projects and personal work welcome) Creative, proactive, and open to feedback What You’ll Get: Hands-on experience in branding and campaign design for a fast-growing food & consulting brand Opportunity to work directly with the performance marketing and business strategy teams A professional certificate and letter of recommendation upon successful completion Real-world portfolio-worthy work Potential for a pre-placement offer or full-time role based on performance Job Type: Full-time Pay: ₹4,000.00 - ₹7,000.00 per month Work Location: In person

Are you passionate about creating engaging content and building a strong brand presence online? SettoGo is looking for a creative and strategic Social Media & Content Creator to join our team. If you love telling stories through captivating visuals and well-crafted posts, this role is perfect for you! Key Responsibilities: Social Media Management : Manage and grow our presence on platforms such as Instagram, Facebook, LinkedIn, and Pinterest. Content Creation : Develop engaging photo, video, and written content that aligns with our brand’s aesthetic and values. Collaborate with the in-house photographer/videographer to create stunning visuals. Content Calendar : Create and manage a content calendar to ensure consistent posting and engagement with followers. Community Engagement : Interact with followers, respond to comments/messages, and build relationships with potential clients and influencers. Collaboration : Work closely with the events, marketing, and creative teams to align social media content with overall business goals. Key Skills & Qualifications: Experience : 0-1 years of experience in social media management, content creation, or digital marketing. Content Creation : Strong skills in photography, videography, and graphic design tools such as Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro) . Social Media Savvy : Deep knowledge of platforms like Instagram, Facebook, LinkedIn, and Pinterest, and best practices for each. Writing Skills : Excellent written communication skills to create engaging and on-brand captions, posts, and content. Creativity : Ability to think outside the box and come up with fresh ideas for social media content and campaigns. Analytics Tools : Familiarity with social media analytics tools (e.g., Instagram Insights, Google Analytics) to track and improve performance. Organized & Strategic : Ability to create and stick to content calendars, while also being flexible to adapt to new ideas Job Type: Full-time Pay: ₹4,000.00 - ₹10,000.00 per month Language: Hindi (Preferred) English (Preferred) Work Location: In person

We are looking for a creative and skilled Graphic Designer & Video Editor who can create engaging content for social media, branding, and marketing campaigns. The ideal candidate should be able to handle both graphics (posters, banners, reels thumbnails) and videos (reels, shorts, before-after edits). Key Responsibilities: Design attractive social media posts, banners, and creatives Create and edit videos for Instagram Reels, YouTube, and Facebook Work closely with marketing and content teams Edit before-after patient results for promotions Maintain visual consistency with brand guidelines Requirements: Proficiency in Adobe Photoshop, Illustrator, Premiere Pro, or similar tools Experience in short-form video content (Reels, YouTube Shorts) Creativity and attention to detail Basic knowledge of social media trends and aesthetics Portfolio required at the time of interview Job Type: Full-time Pay: ₹8,000.00 - ₹15,000.00 per month Work Location: In person

Job Title: Workforce Management (WFM) Manager Department: Operations / Call Center Location: Karol Bagh, Delhi Reports To: Director of Operations / Head of WFM Job Summary: The Workforce Management (WFM) Manager is responsible for developing and executing workforce strategies that ensure optimal staffing levels, efficient scheduling, and accurate forecasting to meet service level goals. The role includes overseeing real-time management, capacity planning, and performance reporting for customer-facing and operational teams. This position plays a critical role in balancing employee satisfaction with operational efficiency. Key Responsibilities: 1. Forecasting & Capacity Planning: Develop short-term and long-term forecasts for call volume, workload, and staffing requirements using historical data and predictive models. Collaborate with business leaders to align staffing plans with budget and business goals. 2. Scheduling: Create, review, and adjust staff schedules to ensure proper coverage and adherence to service level agreements (SLAs). Manage shift patterns, and adherence to labor laws and company policies. 3. Real-Time Management: Oversee the real-time monitoring of queues and agent performance. Make on-the-fly decisions to address staffing gaps, call spikes, and unexpected absenteeism. 4. Reporting & Analysis: Generate and analyze WFM reports on forecast accuracy, schedule adherence, occupancy, and other KPIs. Provide insights and recommendations to operations leadership for continuous improvement. 5. Dialer & Data Strategy (Specific to BPO & Aimyo Dialer): Own the end-to-end dialer strategy using Aimyo , including campaign setup, lead management, pacing controls, and agent utilization. Collaborate with operations and data analytics teams to optimize dialing strategies across inbound, outbound, and blended campaigns. Monitor and analyze dialer performance metrics (connect rate, drop rate, call attempts per lead, etc.) to enhance productivity and compliance. Implement segmentation and data scoring to prioritize high-potential leads and reduce customer acquisition cost (CAC). Design and execute A/B tests for dialer logic, call windows, retry logic, and campaign performance to drive continuous improvement. Maintain compliance with regulatory standards (e.g., DND, TCPA equivalents) and internal quality benchmarks. Ensure optimal data utilization by integrating dialer insights with workforce planning—aligning staffing with campaign goals and peak hours. Support real-time decision-making through performance dashboards, agent availability tracking, and live floor coordination. Collaborate with IT and vendors for upgrades, maintenance, and issue resolution. 6. Leadership & Team Management: Lead, coach, and develop a team of WFM analysts and real-time analysts. Promote a culture of accountability, performance, and continuous learning. 7. Stakeholder Engagement: Act as a strategic partner to Operations, HR, Finance, and other departments. Present findings and recommendations to senior leadership to influence decision-making. Qualifications: Education: Bachelor’s degree in Business, Operations Management, Statistics, or a related field (Master’s preferred). Experience: 5+ years of experience in Workforce Management, preferably in a contact center or service-based environment. 2+ years in a leadership or managerial role. Skills: Strong analytical and forecasting skills. Proficient in WFM tools (e.g., NICE, Verint, Genesys, or similar). Advanced Excel skills; familiarity with SQL, Power BI, or Tableau is a plus. Excellent communication and stakeholder management skills. Ability to thrive in a fast-paced, dynamic environment. Key Competencies: Strategic Thinking Data-Driven Decision Making Leadership & Team Development Problem Solving Communication & Influence Time Management Interested Candidates can call or WhatsApp on 9289809622 HR Prachi Job Type: Full-time Pay: ₹35,000.00 - ₹70,000.00 per month Benefits: Provident Fund Work Location: In person Speak with the employer +91 9289809622

We are looking for a Collection Executive to join our team to handle customer calls, provide exceptional customer support and resolve queries related to Loan/ Credit Card. The role offers an attractive in-hand salary of ₹15000 - ₹27000 and opportunities for growth. Key Responsibilities: A Collection Executive plays a crucial role in maintaining a healthy cash flow for a business by recovering overdue payments from clients or customers. Here are the key responsibilities of a Collection Executive: Debt recovery Identifying delinquent accounts, contacting customers to discuss overdue payments, and negotiating payment plans or settlements. Building relationships Maintaining positive customer relationships throughout the collection process, even while dealing with challenging situations. Record keeping Maintaining accurate and detailed records of customer interactions, payment arrangements, and collection activities. Reporting Providing regular updates and reports to management on collection activities, outstanding debts, and payment trends. Problem-solving Investigating and resolving billing discrepancies, payment disputes, and other customer inquiries to facilitate timely payment. Developing strategies Collaborating with the finance and sales teams to develop and implement effective collection strategies that improve cash flow and reduce delinquency. Customer service Providing excellent customer service and addressing customer concerns professionally and courteously. Job Requirements: The minimum qualification for this role is 12th pass and 0 - 2 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Health insurance Provident Fund Work Location: In person

Location: Delhi NCR Company: Reputed FMCG Brand (Food / Confectionery / Beverages) Position: National Sales Manager (NSM)-NORTH Industry: FMCG – Food / Confectionery / Beverages Experience: 15–20 years in FMCG Sales, with at least 1–5 years in National leadership role. Key Responsibilities: Lead and manage the entire sales function at a national level Formulate and execute the annual sales strategy across all zones (North, South, East, West) Manage and guide RSM/ASM teams for General Trade, Modern Trade, and Institutional Sales Develop and expand channel distribution networks , ensuring depth and width of coverage Monitor KPIs, drive volume growth, and ensure profitability Work closely with Marketing, Trade Marketing, Finance, and Supply Chain teams Plan and oversee new product launches and go-to-market strategies Conduct competitor analysis and market intelligence to identify opportunities Desired Candidate Profile: Must be from Food, Confectionery, or Beverages (non-alcoholic) segment Strong track record in All-India sales management , preferably in mid-to-large FMCG setups Excellent in team management , sales planning , and P&L ownership Strong leadership and interpersonal skills with ability to drive results Analytical, process-oriented, and comfortable with data and tech-based reporting systems MBA in Marketing/Sales or equivalent qualification preferred. Salary: As per industry Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹1,00,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Leave encashment Job Type: Full-time Pay: ₹50,000.00 - ₹100,000.00 per month Work Location: In person

Job Title: Customer Complaint Handler Location : Karol Bagh, New Delhi Company : AK INFO Job Type : Full-Time Experience : 0–3 years Department : Customer Support / Service Job Summary: We are looking for a calm, patient, and responsible Customer Complaint Handler who can professionally deal with customer issues, resolve complaints, and ensure customer satisfaction. The ideal candidate should be able to communicate clearly, understand customer concerns, and coordinate with relevant departments to provide timely solutions. Key Responsibilities: Handle customer complaints received via phone, email, WhatsApp, or social media Listen to customer concerns patiently and note down complete issue details Acknowledge and respond to complaints promptly Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue Keep the customer updated on the progress of their complaint Provide clear and polite resolutions within the company’s guidelines Escalate serious or unresolved complaints to higher management Maintain proper records of complaints, resolutions, and feedback Identify recurring issues and report them to improve systems and service Requirements: Minimum qualification: 12th pass / Graduate (preferred) Good communication skills in Hindi and basic English Patient, polite, and solution-oriented attitude Basic computer skills (email, Excel, WhatsApp, CRM tools) Prior experience in customer service or call handling is a plus Preferred Skills: Ability to remain calm under pressure Quick learner with basic problem-solving skills Good listener and a team player Time management and follow-up skills Working Hours: 10:00 AM to 8:00 PM, Monday to Saturday Salary: Based on experience and performance To Apply: Send your resume to: [email protected] Or Contact: +91 90975 12623 Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person

Job Title: Customer Complaint Handler Location : Karol Bagh, New Delhi Company : AK INFO Job Type : Full-Time Experience : 0–3 years Department : Customer Support / Service Job Summary: We are looking for a calm, patient, and responsible Customer Complaint Handler who can professionally deal with customer issues, resolve complaints, and ensure customer satisfaction. The ideal candidate should be able to communicate clearly, understand customer concerns, and coordinate with relevant departments to provide timely solutions. Key Responsibilities: Handle customer complaints received via phone, email, WhatsApp, or social media Listen to customer concerns patiently and note down complete issue details Acknowledge and respond to complaints promptly Investigate and coordinate with internal teams (dispatch, technical, billing, etc.) to resolve the issue Keep the customer updated on the progress of their complaint Provide clear and polite resolutions within the company’s guidelines Escalate serious or unresolved complaints to higher management Maintain proper records of complaints, resolutions, and feedback Identify recurring issues and report them to improve systems and service Requirements: Minimum qualification: 12th pass / Graduate (preferred) Good communication skills in Hindi and basic English Patient, polite, and solution-oriented attitude Basic computer skills (email, Excel, WhatsApp, CRM tools) Prior experience in customer service or call handling is a plus Preferred Skills: Ability to remain calm under pressure Quick learner with basic problem-solving skills Good listener and a team player Time management and follow-up skills Working Hours: 10:00 AM to 8:00 PM, Monday to Saturday Salary: Based on experience and performance To Apply: Send your resume to: akinfodelhi@gmail.com Or Contact: +91 90975 12623 Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Work Location: In person