Job Title: Customer Care Executive (Inbound & Outbound) Company: Ram Fincorp (NBFC) Location: Karol Bagh Employment Type: Full-time Experience Required: 0–2 years Salary: As per industry standards + performance incentives About Ram Fincorp: Ram Fincorp is a fast-growing Non-Banking Financial Company (NBFC) committed to providing hassle-free financial solutions to individuals and small businesses across India. We focus on customer satisfaction and transparency, ensuring responsible lending and exceptional service. Key Responsibilities: Inbound: Handle incoming calls from existing and prospective customers. Assist customers with loan-related queries, status updates, and documentation support. Provide accurate information regarding our loan products, interest rates, and eligibility. Escalate unresolved issues to the appropriate departments. Outbound: Make outbound calls to leads for loan products. Follow up with customers for document collection, application status, and EMI reminders. Promote suitable financial products based on customer needs. Handle basic objections and direct complex queries to senior staff. Key Skills Required: Good communication skills in Hindi and English (regional language is a plus). Basic computer knowledge (MS Excel, CRM tools). Ability to handle pressure and meet targets. Strong customer service orientation. Positive attitude and willingness to learn. Qualifications: Minimum 12th pass; Graduates preferred. Prior experience in a call center or NBFC/Banking environment is an advantage. Working Hours: 6 Days a week (Sunday off or rotational) Day shift (timings to be mentioned based on business hours) Why Join Us? Work in a professional NBFC setup with career growth opportunities. Exposure to real-time finance operations and customer interaction. Regular training and support for performance improvement. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Leave encashment Provident Fund Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person Speak with the employer +91 9891185255

Key Responsibilities : IT Support : Provide technical support to staff, troubleshoot hardware/software issues, and ensure timely resolution of IT-related problems. System Maintenance : Monitor and maintain the performance of computer systems, servers, and networks to ensure operational efficiency. Software Management : Assist with the installation, configuration, and maintenance of software applications and tools. Network Management : Support network infrastructure (wired and wireless), including routers, switches, and firewalls, ensuring connectivity and security. Security Management : Implement and maintain cybersecurity protocols, including firewalls, antivirus software, and data encryption methods. Backup & Recovery : Regularly monitor and ensure data backups are completed, as well as assist in data recovery processes as required. Hardware Maintenance : Install, upgrade, and maintain hardware components, including PCs, servers, printers, and peripherals. Documentation : Create and maintain accurate documentation for IT systems, processes, and troubleshooting guides. User Training : Provide training to employees on software, systems, and IT security best practices. Collaboration : Work closely with the IT Manager to identify system upgrades, resolve network issues, and contribute to IT projects. Skills & Qualifications : Experience : Minimum 2-3 years of experience in IT support or related roles. Technical Skills : Proficiency in operating systems such as Windows, macOS, and Linux. Hands-on experience with networking, routers, switches, and firewalls. Experience in troubleshooting hardware/software issues and resolving them efficiently. Familiarity with cloud computing platforms and virtual environments (e.g., AWS, Azure). Knowledge of cybersecurity principles and data protection regulations. Certifications (preferred but not required): CompTIA A+, Network+, or Security+. Microsoft Certified Professional (MCP) or Cisco Certified Network Associate (CCNA). Soft Skills : Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple projects. Detail-oriented with the ability to work under pressure. Benefits : Competitive salary. Health insurance (medical, dental, and vision). Paid time off and holidays. Professional development and training opportunities. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Leave encashment Provident Fund Shift: Day shift Work Days: Weekend only Work Location: In person

Key Responsibilities : IT Support : Provide technical support to staff, troubleshoot hardware/software issues, and ensure timely resolution of IT-related problems. System Maintenance : Monitor and maintain the performance of computer systems, servers, and networks to ensure operational efficiency. Software Management : Assist with the installation, configuration, and maintenance of software applications and tools. Network Management : Support network infrastructure (wired and wireless), including routers, switches, and firewalls, ensuring connectivity and security. Security Management : Implement and maintain cybersecurity protocols, including firewalls, antivirus software, and data encryption methods. Backup & Recovery : Regularly monitor and ensure data backups are completed, as well as assist in data recovery processes as required. Hardware Maintenance : Install, upgrade, and maintain hardware components, including PCs, servers, printers, and peripherals. Documentation : Create and maintain accurate documentation for IT systems, processes, and troubleshooting guides. User Training : Provide training to employees on software, systems, and IT security best practices. Collaboration : Work closely with the IT Manager to identify system upgrades, resolve network issues, and contribute to IT projects. Skills & Qualifications : Experience : Minimum 2-3 years of experience in IT support or related roles. Technical Skills : Proficiency in operating systems such as Windows, macOS, and Linux. Hands-on experience with networking, routers, switches, and firewalls. Experience in troubleshooting hardware/software issues and resolving them efficiently. Familiarity with cloud computing platforms and virtual environments (e.g., AWS, Azure). Knowledge of cybersecurity principles and data protection regulations. Certifications (preferred but not required): CompTIA A+, Network+, or Security+. Microsoft Certified Professional (MCP) or Cisco Certified Network Associate (CCNA). Soft Skills : Strong problem-solving and troubleshooting abilities. Excellent communication and interpersonal skills. Ability to prioritize tasks and manage multiple projects. Detail-oriented with the ability to work under pressure. Benefits : Competitive salary. Health insurance (medical, dental, and vision). Paid time off and holidays. Professional development and training opportunities. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Food provided Leave encashment Provident Fund Shift: Day shift Work Days: Weekend only Work Location: In person