1185 Jobs in Dombivli - Page 14

Greetings from Kotak Life Insurance!! We are Currently hiring For a Sales Manager In our ROCE Channel. If you are interested in sales and want to earn good incentives along with career then share your resume on kli.krunali-kini@kotak.com or call on 9975341093 Location: Andheri, Thane Job description Key Responsibilities: Working jointly with the Bank frontline team Driving and motivating the bank staff to source LI business & providing support for logging in applications sourced Build relationship with the Bank Sales / operations team and ensure the business targets and Productivity targets of the allocated resources are met effectively Prospect and meet customers within and outside the Branch as when required To develop, agree and implement short term and long term plans to achieve sales targets To achieve bank frontline activation targets Work collectively with Bank Sales / operations team and conduct joint sales calls as a team to achieve business nos. Seek commitment from the partner towards achievement of business objective Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

Majorly involves technical assistance and customer service. Analyze customer needs and recommend appropriate solutions. Ensure high levels of customer satisfaction through excellent service. Preferred candidate profile Graduation is must. Fresher/ experienced both can apply. Must have good English communication skills. 5 Days working with two days rotational offs/9 hours shift -8 hours working. Flexible to work in US shift timings/ Night Shifts

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift

US Voice Process As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity. Perks and benefits: Cabs for Male and Female both. Insurance coverage up to 1 Lakh. Up to 3,000 Nigh Shift Allowances.

Oversee the end-to-end execution of KYC remediation and transformation initiatives. Coordinate cross-functional teams to ensure timely completion of project milestones. Manage risk and control issues related to KYC operations through proactive identification and mitigation strategies. Produce regular reports and dashboards to track program health and regulatory compliance.

Shift Timings- Night Shift|Management Level- A| Travel - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Analyst Role and responsibilities: Interaction with Techs in field to provide them real time support Checking status of services on account in diagnostic tools Ensure to take appropriate steps to resolve customer's problems Troubleshooting of technical issues related to customers services Tier 1.5 support Communicate effectively and close looping with client in case of observations Updating status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Candidate shall adhere to the information security requirements Keep a track of all technicians with regards to the jobs assigned to them Call up customers in case of any delays or to confirm appointments Answer inbound calls from technicians and/or customers Provision equipments on customers accounts once the technician has installed them Audit work orders for accuracy and make corrections if required Check for signal levels on all equipment and certify jobs as completed Call up technicians to verify their status if they are taking longer on the job Call up customers one hour prior to their appointment window end time to confirm the technician visit time Call up customers to verify if they are home or not and take another appointment in case of customers being away Add equipment to account in case there is any work order error or if the customer decided to switch some equipment Coordinate with technicians and re-assign jobs if some technicians are unable to make it to their appointment Reschedule jobs based on available schedule of customers and technicians Ensure customer satisfaction by understanding their needs and customizing the solution Coordinate with DOJ/DOI team in case of any issues with regards to provisioning or adding equipment Fill up the completion report and share with the APM/PM on a daily basis Collate and share information for all appointments that are cancelled Technical and Functional Skills: Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Good at problem solving and root cause analysis Professional in conduct/behavior, appearance and communication Understanding of web technology and cable setup Needs to have ability to adapt to perpetual changes as per Business requirement. Must be reliable in terms of attendance and timing Flexible for 24X7 Shifts (Night shifts) Ability to multi-task- For Extake notes while on the call etc. Ability of analyzing information and evaluating results to choose the best solution and solve problems Basic Knowledge of excel Experience in Troubleshooting related process Experience in cable or telecom industry Ability to analyze information and evaluate results to choose the best solution and solve problems

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed and their questions are answered. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma (12+3 years diploma) or equivalent required. Bachelor's degree experienced or fresher in any field is preferred. Undergraduate with minimum 6 months of BPO Experience English Language,Spoken English,Fluent English,Communication Skills,Interpersonal Communication

Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Roles and Responsibilities: Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed correctly and debug any failures Build responsive web cloud pages for use cases such as landing pages, survey forms and campaign products Be responsible for creating a robust testing process prior to releasing new features/scripts and fixing bugs/fine-tuning features continuously Monitor data streams for latency and quality issues Exposure of creating solutions based on campaign requirements Exposure to create email campaigns using content builder in SFMC AMP Scripting for dynamic builds. Advanced knowledge of HTML, CSS, and Media queries to assist in custom coding. Should know about building block-based designs using the content builder Should know building multi-channel journeys in SFMC Should be well versed in creating and updating data extensions Working knowledge of Automation Studio Good knowledge of SQL queries Skills: 5+ years of hands on experience working on Salesforce Marketing cloud Computer engineer and/or hands on experience writing code in HTML, CSS, SQL and Javascript/AMPScript/Similar scripting language for any other Marketing automation platform Extensive knowledge of Marketing Cloud functionalities including AMPscript, Email Studio, Automation Studio, Journey Builder, Cloud Pages, Contact Builder and Content Builder. Experience building applications and innovative email templates on the platform that drive business KPIs Ability to analyze the campaign requirements and suggest the type of DE and logic that needs to be used Needs to understand the database structure to come up with exception handling while amp scripting Fundamentally curious and always tinkering and exploring new tech

Roles and Responsibilities Handle international customer calls, emails, and chats with a focus on providing excellent customer service. Resolve customer queries and concerns in a timely and professional manner ONLY FRESHERS 2024-2025 Pass out Exciting Career Opportunity Train & Hire Program by Sutherland! Location: Airoli, Navi Mumbai | International Voice/Non-Voice Process Sutherland is launching a Train & Hire batch at zero cost for freshers from HSC / Commerce / Arts/ Science/Management streams Batch 20242025 who are eager to kick-start their careers as Customer Support Associates. Eligibility: Freshers (HSC / Commerce /Arts/ Science/ Management Graduates – 2024/2025 pass outs) Willing to work in rotational US night shifts Should reside within 25 km of Airoli, Navi Mumbai Job Details: 5-day work week with 2 split weekly offs CTC: 2.73 – 2.93 LPA Program Highlights: 2 weeks of in-office training (zero cost) Engaging sessions focused on skill development and real-time learning Stipend of 3,000 for the training duration Certificate of Completion Guaranteed interview opportunity post training Tentative Start Date: 3rd Week of August 2025 If you're a fresher looking to launch your career in a global organization, this is your golden opportunity! Apply now or tag someone who would benefit from this program.

Indian Bank hiring Graduates for below role Video KYC Officer Phone Banking Officer Service Assurance team Social Media Escalation Outbound NRI Customer Service Virtual Care Officer Retail lability-outbound Sales Call 8169642494 Yogesh www.hyfly.in Required Candidate profile Handle inbound Video calls of the customer to complete the full KYC Verify the details submitted by the customer while opening the account Ensure KYC is completed by the right party only Cross-selling

Payroll-Bank Des-Phone Banking Process-Inbound Salary-4.5 Lakh Graduate Fresher Candidate with BPO Exp/Banking RM can also apply Location-Thane/Malad Can apply branch banking after 2 yrs all banking facilities Call 9137797705 Isha 8169642494 Kavya Required Candidate profile 1. Outbound calling and converting lead into sales. 2. Explaining the customers product features & benefits. 3. Ensuring all compliance and SLA during the calls. 4. Achieving weekly, monthly, target.

Role: Phone Banking Officer / CCE Process: Inbound Voice Location: Thane/Noida Key Responsibilities: Handle inbound customer calls (accounts, cards, loans, net banking,) Provide first-call resolution & excellent service May involve cross-selling Required Candidate profile Graduate Freshers welcome | BPO/Banking exp. a plus Good spoken English Basic computer skills Customer-first attitude, patience, problem-solving Age limit-30 yrs Call 9022157571 Khyati www.hyfly.in

Designation: Phone Banking Officer (Voice) Payroll-Bank Payroll (Non BPo) Job Location-Thane/Nahur/Airoli Graduate with voice process exp only apply Salary-29K Net Day Shift 5 days working Call 9137797705 Hrutika email-hyflyhr9@gmail.com www.hyfly.in Required Candidate profile Candidates need to provide information about the banking products to existing customers on call Candidates Have to solved customers Query on call Graduation Must (Fresher can also apply) Perks and benefits Medical Allowance + Daily Allowance

Responsibilities: * Conduct quality audits & inspections * Ensure compliance with ISO standards * Prepare accurate quality documents * Perform process inspections & raw material checks Accidental insurance Provident fund

HIRING FOR SUTHERLAND Job Title: Sales PRA Passenger Revenue Accounting (Travel Industry) Location: Airoli Company: Sutherland Job Type: Full-time | Travel Domain | IATA Processes Job Summary: Sutherland is seeking an experienced and detail-oriented Sales PRA Analyst with a strong background in the travel and airline domain to join our dynamic team. The ideal candidate will have solid expertise in Passenger Revenue Accounting , including sales processing, receivables, refund handling, exception resolution , and compliance with IATA guidelines . Key Responsibilities: Process and validate travel sales transactions , ensuring timely booking of receivables, receipts, invoices, and credit notes . Handle Passenger Revenue Accounting (PRA) tasks in alignment with IATA standards. Identify and investigate under-collection scenarios: MCO/EMD over-utilization, unreported sales, dual utilization. Manage and process refunds per fare rules. Analyze and resolve sales exceptions (interface mismatches, proration issues). Ensure SLA deliverables are met. Conduct sales data analysis , ensuring data integrity and checklist quality. Use tools such as BSPLink , GDS , and accounting software for reconciliation and reporting. Qualifications: IATA qualified or strong IATA Revenue Accounting knowledge 25 years in PRA or similar travel industry role Experience with MCO/EMD, refunds, exception handling Proficiency in Excel and data reconciliation Familiarity with BSP/ARC, proration logic, ticket lifecycle Strong analytical and communication skills Preferred Skills: Tools: ATPCO, RADAR, Altea, AMADEUS SLA-driven BPO or shared services exposure Understanding of fare rules, interline agreements Why Join Sutherland? Collaborate with global travel leaders Certification and tool-based training Growth in aviation/travel accounting domain Interested Candidate Kindly share the resume on given number 9372194940

We are looking for a Compliance Executive for the company. The job requires the candidate should have knowledge about ESIC, PF, EPFO, PT & challans. Good communications Skill required. Freshers are welcome. Graduation is compulsory. Excel knowledge.

AREA SALES MANAGER Responsible for Maintaining Team And Understanding of Market Place Have Good Relationship with DSA / Prime Dept Contact : jyoti@onboardhrservices.com / 9326132095 Jyoti HR

Role Overview: We are looking for a motivated Telesales Executive to manage inbound and outbound customer calls, coordinate with clients for custom/bulk orders, and generate sales through meaningful phone interactions. Key Responsibilities: Make outbound calls to leads and inquiries, pitching Zatags products and offerings Convert calls into successful sales for individual, custom, and bulk orders Follow up with potential B2B and B2C clients to understand requirements and close deals Coordinate with internal teams (design, operations) for smooth custom order execution Maintain call records, update lead status, and report performance regularly Handle customer queries and provide product suggestions based on their needs Who You Are: Strong verbal communication and listening skills in English and Hindi (regional languages a plus) Confident, persuasive, and good at building rapport over the phone Comfortable working with CRM tools or spreadsheets to track leads Prior experience in telesales or customer-facing roles is a bonus Self-motivated with a target-driven attitude Perks: Flexible working hours Attractive incentives on successful sales Opportunity to grow with a young and energetic brand Hands-on experience in direct customer communication and D2C marketing

URGENT HIRING: Axis Bank Customer Service / Cross Sales Process Location: Dombivli, Maharashtra Roles & Responsibilities: Handle inbound and outbound calls related to Axis Bank customers Resolve queries related to banking products, services, and transactions Pitch banking services and cross-sell financial products (only in cross-sales process) Maintain call quality and ensure customer satisfaction Record and update customer information accurately in the system Eligibility Criteria: Minimum Qualification: HSC (12th Pass) Graduates can apply (if not pursuing further studies) Freshers are welcome No experience required Age Limit: 18 -30 years Salary Up To :- 16,000/- (in-hand) + Unllimited Incentives Shift Timings: Rotational shifts between 8:00 AM 8:00 PM (9-hour working shift) Weekly Off: 1 rotational week off Skills Required: Good communication skills in Hindi and/or Marathi Basic understanding of English preferred Problem-solving attitude with a customer-first approach Ability to work under pressure and in a target-driven environment (for cross-sales) Interested? Apply Now! Call or WhatsApp your resume to: HR Pratiksha :- 8698488197 Or Email at : pratiksha.shirtode@credicus.co Walk-in Interviews also available! Ask for the venue and timing.

Responsibilities: * Create engaging social media content. * Manage influencer relationships. * Develop social media strategies with focus on content creation & enhance the company's online presence.

Machine Operator - Thane ITI Fitter/ Machinist Ready Work in Rotational 3 Shifts. ITI Fresher.

Job description 5 years minimum experience on VMC machine & edm drill VMC Operator Cum Programmer, make BFW , Day & Night shift. Required Experience, Skills and Qualifications Operating and programming knowledge of VMC machine. Job Type: Full-time

4 yrs of exp in Home loan and LAP - Prime 3-4 CR monthly business Required Candidate profile Location- Kalyan Graduate Share CV's on Sweetiec@onboardhrservices.com

We are looking for a skilled Process Manager to join our team at eClerx Services Ltd., an IT Services & Consulting company. The ideal candidate will have 6-9 years of experience in process management and a strong background in managing processes. Roles and Responsibility Manage and implement new processes to improve efficiency and productivity. Analyze existing processes and identify areas for improvement. Develop and maintain process documentation and standard operating procedures. Collaborate with cross-functional teams to ensure seamless process execution. Monitor and report on process performance metrics. Identify and mitigate risks associated with process changes. Job Requirements Strong understanding of process management principles and methodologies. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong communication and interpersonal skills. Experience with process improvement tools and techniques. Ability to lead and motivate teams to achieve process goals.