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3.0 - 5.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Microsoft Active Directory Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 1 week ago
5.0 - 8.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ͏ Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ͏ 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ͏ Deliver No. Performance Parameter Measure 1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSATOn-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation3.MIS & Reporting100% on time MIS & report generation Mandatory Skills: ServiceNow - SaaS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Oracle Database Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 1 week ago
3.0 - 5.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏ Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ͏ Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ͏ ͏ Mandatory Skills: Microsoft Exchange Server Admin . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 1 week ago
10.0 - 14.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Job description: Job Description Do Job Description: • As a cross functions lead, you should act as a Single point of contact for the execution of ITIL Processes like incident management, problem management, change management, etc. designed for a single Customer or as per SIAM framework in Multi-vendor Environment • Capable to connect, update and manage discussions with the Customer and other Service providers / Vendors for all in-scope infrastructure related technical services viz., Networking, Servers, VMware, storage. • Capable to drive and collaborate with multiple stakeholders on day to day operations to bring in coordination across the technical towers • Lead the ITIL Process resources to achieve the Process KPIs and Service level targets. • Act as a crisis manager during the occurrence of critical incidents, guide Pro-active problem management, address critical issues to avoid change failures, ensure up-to-date maintenance of CMDB, achieving the Availability and capacity targets • Ensuring the Process adherence, meeting the Quality norms of Wipro and the Customer • Driving the internal audits, define and drive service improvement programs based on the external audit findings • Report the Customer on all Process areas as per the Contractual agreements. ͏ Experience/Skills: • 10 - 14 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager. • ITIL V4 MP / ITIL • 2011 Expert / ITIL 2011 Intermediate Certified, SIAM Foundation / Architect Certification • Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc. • Capability to deliver ITIL Trainings • Excellent team management skills and inter-personal skills • Excellent Presentation skills, verbal and written communication skills and facilitation skills • Good documentation and process flow diagramming skills • Graduate or Postgraduate in Management / Engineering / Computer sciences ͏ ͏ ͏ Mandatory Skills: ITIL Cross Functional Service Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less
Posted 1 week ago
5.0 - 10.0 years
10 - 20 Lacs
Vapi, Pune, Coimbatore
Work from Office
Role Overview You will lead strategy, design and delivery of AI-enabled digital-transformation programmes. The remit spans process discovery and mapping, Zoho solution architecture, generative-AI prototyping, governance and project leadershipacting as the bridge between senior client stakeholders and internal development, data-science and change-management teams. Key Responsibilities - Assisting Presales Team Collaborate with the sales team and product team to understand the requirements of potential customers and create live Demos as per prospects' business requirements. - Strategy & Advisory Define AI and digital-transformation roadmaps aligned to business objectives and regulatory guidelines. Identify and prioritise use-cases for predictive analytics, generative-AI assistants, autonomous workflows process optimization, and efficiency gains using Zoho applications. - Process & Solution Design Facilitate workshops to capture as-is processes and design to-be” states in BPMN / Zoho Blueprint. Translate requirements into data pipelines, ML feature sets and prompt libraries for developer hand-off. - AI Development & Governance Oversee model build, validation and MLOps for predictive, NLP and Gen-AI use-cases. Implement responsible-AI controls covering fairness, privacy, security and regulatory compliance. - Configuration & Testing Configure, customize and optimize Zoho applications, such as Zoho CRM, Zoho Desk, Zoho People, Zoho Projects, etc. Work closely with development teams to design and develop customizations and integrations within the Zoho ecosystem. Conduct functional testing, including creating test cases, executing tests, and documenting results. - Project Governance & Stakeholder Leadership Mentor Zoho developers and data-science teams, promoting continuous learning and innovation. Provide training and support to end-users on Zoho applications, ensuring effective adoption and utilization. Own budgets, sprint plans and resource allocations; report progress to CXO-level sponsors. - Security & Risk Conduct AI threat modelling and recommend secure-by-design model pipelines across cloud platforms. Preferred Skills - Core Requirements 5+ years technology consulting in BFSI with live AI/ML deployments Proven Zoho Creator/CRM builds and production ML solutions (TensorFlow, PyTorch, LangChain) Python, SQL and cloud AI services (AWS SageMaker, Azure OpenAI, Google Vertex) BPMN 2.0 or UML modelling; strong stakeholder-workshop skills - Preferred Assets MBA (Finance/Systems) or M.Tech (AI) Experience with RPA or other low-code platforms (OutSystems, Mendix) Edge-AI / IoT analytics exposure in branch operations Familiarity with scaled-agile frameworks (SAFe, LeSS) - Soft-Skill Profile We value analytical rigour, consultative storytelling, adaptability, stakeholder influence and an ethical mindset—competencies recognised as success factors in top global consulting practices. What We Offer Signature BFSI + AI transformation projects with marquee clients Flat hierarchy, rapid promotion path and annual certification budget Competitive compensation, comprehensive health cover and an inclusive culture of innovation
Posted 1 week ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai, Coimbatore, Bengaluru
Work from Office
Requirements: Age: 22- 38 years Education: Graduation in any stream Minimum Sales Experience: 0.6 to 2Years BFSI sector candidates will be preferred more Interested candidate can call HR Varun / whatsapp at +91- 9310054306 for more detail.
Posted 1 week ago
5.0 - 10.0 years
6 - 11 Lacs
Coimbatore
Work from Office
Configuration & Change Engineer 1 Date 16 May 2025 Location: Coimbatore, TN, IN Company Alstom Req ID:484774 Could you be the full-time Configuration & Change Engineer in Coimbatore, TN we re looking for All about you We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role EducationDegree in Mechanical, Automotive, Electronics, or Electrical Engineering. Minimum 5 years of experience in Change Management with Project Management experience from Automotive or Railway industries. Analytical skills with good knowledge of working in Excel. Negotiation skills and strong follow-up abilities. Project management background appropriate to project complexity. Knowledge of railway products, systems, and components. Familiarity with digital chain information systems. Your future role Take on a new challenge and apply your project management and change coordination expertise in a cutting-edge field. You ll work alongside dedicated and collaborative teammates. You'll play a pivotal role in ensuring the seamless implementation of changes at key stages of projects. Day-to-day, you ll work closely with teams across the business, including Industrial, Manufacturing, Procurement, Sourcing, Finance, PrXM s, and Quality, as well as limited interaction with external suppliers. You ll coordinate m tiers to implement changes in anticipation mode for first products (FOP), secure "Out of Sequence" implementation of changes, and prepare and execute retrofits. You ll specifically take care of maintaining configuration accuracy and ensuring all changes are effectively managed and executed, but also regularly track and report KPIs to keep stakeholders informed. We ll look to you for: Ensuring validation steps are achieved and impacts are collected (e.g., method time, workstation, parts identification, safety-related aspects). Leading stakeholders to deliver on commitments and defining recovery plans when necessary. Maintaining the change register/database in collaboration with the PrCCM. Managing parts availability and ensuring quality information in work orders. Coordinating changes in anticipation and out-of-sequence modes, including organizing and animating change execution meetings. Preparing and executing retrofits, including freezing batch perimeters and optimizing the sequence of work for changes. Things you ll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also Enjoy stability, challenges, and a long-term career free from monotonous routines. Work with cutting-edge standards for rail systems and signalling. Collaborate with transverse teams and helpful colleagues. Contribute to innovative projects with real-world impact. Utilise our dynamic and inclusive working environment. Steer your career in whatever direction you choose across functions and countries. Benefit from our investment in your development through award-winning learning programs. Progress towards leadership roles or specialized technical expertise. Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension). You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you! Important to note
Posted 1 week ago
6.0 - 10.0 years
6 - 12 Lacs
Coimbatore
Work from Office
Job Title: Senior Software Engineer Java Location: Coimbatore (Onsite) Job Type: Full-time Experience Required: 6+ Years Industry: IT Services & Consulting / Product Development Email to Apply: jobs@prognova.co Job Description We are hiring a Senior Software Engineer (Java) to join our growing engineering team in Coimbatore. If youre passionate about building secure, scalable SaaS platforms using modern Java technologies and microservices architecture, we’d love to meet you. Roles & Responsibilities Design, develop, and maintain robust, scalable Java-based SaaS applications Implement secure authentication and authorization using Spring Security Lead the integration of JBoss BPM Suite (jBPM) for workflow automation Architect and build microservices-based systems aligned with best practices Translate business requirements into high-quality technical solutions Collaborate with product managers, QA, and DevOps teams Review code, mentor junior developers, and enforce coding standards Support CI/CD pipelines and cloud deployment strategies Continuously improve application performance, security, and scalability Key Skills Required Mandatory Skills: Java 21 , Core Java Spring Boot, Spring Security, Spring Framework Microservices architecture JBoss BPM Suite (jBPM) Secure coding practices & RBAC CI/CD tools (Jenkins, Git, etc.) Docker, Kubernetes Experience with cloud platforms – AWS, Azure, or GCP Good to Have: Python or R (integration or data processing) Apache Kafka, Apache Spark SQL/NoSQL database performance tuning Preferred Candidate Profile 6+ years of strong experience in Java & Spring ecosystem Experience in SaaS application development Excellent communication and team collaboration skills Strong problem-solving and analytical skills Comfortable working in Agile environments Education Bachelor's Degree in Computer Science / IT or equivalent Certifications in Java, Cloud, or DevOps (preferred but not mandatory) Work Location Coimbatore, Tamil Nadu Candidates must be able to relocate or commute reliably before joining. Apply Now: Send your resume to jobs@prognova.co with the subject line "Senior Java Engineer – Application"
Posted 1 week ago
5.0 - 9.0 years
5 - 10 Lacs
Coimbatore
Work from Office
Job Title: Senior DevOps Engineer Location: Coimbatore (Onsite) Job Type: Full-time Experience: 7+ Years Salary: 5,00,000 10,00,000 per year Email to Apply: jobs@prognova.co About the Client Our client is a product-based technology company delivering secure, scalable, and enterprise-grade digital transformation solutions. Known for their engineering excellence and collaborative culture, they help drive innovation across industries. Role Overview Were hiring a Senior DevOps Engineer to take ownership of infrastructure automation, CI/CD pipeline management, and cloud optimization. If youre passionate about modern DevOps practices and cloud technologies, this is an excellent opportunity to lead impactful initiatives within a growing product environment. Key Responsibilities Design, implement, and manage robust CI/CD pipelines using Azure Pipelines, GitHub Actions, or Jenkins Build and manage infrastructure as code using Terraform Oversee containerization and orchestration using Docker and Kubernetes Deploy and maintain Java-based applications in cloud environments Implement and manage monitoring, logging, and alerting systems Collaborate with cross-functional teams across development, QA, and security Automate routine operational tasks to improve engineering efficiency Optimize cloud infrastructure to reduce costs and improve scalability Ensure cloud security compliance and regulatory adherence Evaluate and integrate new DevOps tools to improve system performance and delivery Required Skills Azure (must-have); AWS or GCP (nice-to-have) CI/CD tools: Azure DevOps, GitHub Actions, Jenkins Strong experience with Docker and Kubernetes Infrastructure as Code using Terraform Scripting in Bash and PowerShell ; YAML configuration Proficiency in Git , Git-based workflows, and CLI tools Basic programming knowledge in Python, JavaScript/TypeScript, or C# Nice-to-Have Skills Experience with Ansible, Chef, or Puppet Basic DBA/database administration Familiarity with issue tracking tools like Azure Boards, Jira, or GitLab Experience in Linux environments Cloud performance tuning and cost optimization Key Behaviours Strong problem-solving and analytical skills Excellent communication and collaboration across teams Demonstrated leadership in driving DevOps culture and processes Highly adaptable and eager to continuously learn and improve Qualifications Bachelor’s degree in Computer Science or related field (or 5+ years of relevant experience in lieu of a degree) 7+ years of IT experience with strong exposure to DevOps practices Proven experience in leading or contributing to large-scale DevOps strategies Work Location: Onsite – Coimbatore, Tamil Nadu Candidates must be willing to relocate or reliably commute before joining. Interested? Send your updated resume to : jobs@prognova.co
Posted 1 week ago
2.0 - 4.0 years
5 - 8 Lacs
Coimbatore
Work from Office
Job Opportunity: Lead Generation Specialist Location: Coimbatore (Onsite) Job Type: Full-time Experience: 2+ years Salary: 5 8 LPA Are you a data-driven outreach expert who loves crafting personalized cold emails and turning prospects into real opportunities? Join a fast-growing global Digital Marketing Agency in Coimbatore and take your outbound sales game to the next level. Key Responsibilities: Build targeted prospect lists based on Ideal Customer Profiles (ICPs) Source and verify contact data using tools like LinkedIn, Apollo, Hunter, and Snov.io Write high-converting cold email sequences with personalized subject lines, body content, and CTAs Run and optimize email outreach campaigns using Lemlist, Instantly, or Mailshake Track key metrics (open, click, reply, conversion rates) and adjust strategies accordingly Perform A/B tests to improve engagement and response rates Engage with warm leads, answer queries, and book qualified meetings Maintain records in HubSpot, Pipedrive, or similar CRM platforms Stay updated on the latest in email deliverability, compliance, and outreach trends Requirements: 2+ years in cold email outreach, sales development, or B2B lead generation Excellent written and spoken English Strong understanding of outbound sales and B2B buyer behavior Hands-on experience with email outreach tools and CRM platforms Highly organized with excellent research and analytical skills Comfortable working with KPIs and performance data Self-starter who can manage multiple campaigns independently Why Join Us? Work with a globally connected team Be part of a company that values innovation and performance Competitive salary and career growth opportunities Apply now if you're ready to turn cold leads into warm results! Send your CV to jobs@prognova or DM us for more details.
Posted 1 week ago
0.0 - 3.0 years
1 - 3 Lacs
Coimbatore
Work from Office
Responsibilities: * Manage inventory levels * Ensure timely delivery of products * Coordinate logistics with suppliers & customers * Maintain operational efficiency * Collaborate on strategic planning initiatives
Posted 1 week ago
2.0 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Company Overview CGvak Software Exports is a leading software solutions provider based in India, dedicated to delivering high-quality applications and services to our clients. Our mission is to innovate and enhance business processes through technology, while fostering a culture of excellence, integrity, and teamwork. We embrace a collaborative work environment where every employee is valued and empowered to contribute their best. Job Title: Call Quality Auditor Location: On-Site, India Role Responsibilities Evaluate customer interactions to ensure adherence to quality standards. Provide constructive feedback and coaching to customer service agents. Analyze call recordings and documents for compliance and effectiveness. Develop and implement quality assessment criteria. Collaborate with team leads to identify training needs and areas for improvement. Prepare and present quality audit reports to management. Monitor call handling metrics to assess team performance. Ensure consistency in call quality across teams. Participate in ongoing quality calibration sessions. Assist in the development of training materials and programs. Track and report on quality trends and insights. Support process improvements and efficiency practices. Maintain up-to-date knowledge of company products and services. Conduct regular audits to ensure compliance with company policies. Foster a culture of quality consciousness among team members. Qualifications Bachelor's degree in a relevant field. 2+ years of experience in quality assurance or auditing. Strong understanding of customer service processes. Proficient in using call recording and quality evaluation tools. Excellent verbal and written communication skills. Ability to work collaboratively in a team-oriented environment. Strong analytical and problem-solving abilities. Detail-oriented with a focus on precision and accuracy. Able to manage multiple tasks effectively. Experience in coaching and mentoring team members. Knowledge of best practices in customer service audit processes. Familiarity with process improvement methodologies. Proficient in Microsoft Office Suite. Ability to work independently and take initiative. Commitment to maintaining high quality standards. Flexibility to adapt to changing priorities and demands. Skills: compliance,call recording tools,call quality,microsoft office suite,problem-solving,report writing,analytical skills,customer service,coaching and mentoring,time management,customer service processes,auditing,process improvement methodologies,communication skills,attention to detail,quality evaluation tools,process improvement,quality assurance Show more Show less
Posted 1 week ago
2.0 - 7.0 years
4 - 9 Lacs
Coimbatore
Work from Office
About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Learn more at responsive.io. About the Role Responsive is looking for a product minded Software Engineer with strong technical skills and a passion for building scalable solutions. This is an opportunity to work in a fast-paced, innovative environment and contribute to the growth of a top-tier SaaS company. What You ll Be Doing Distributed Systems Development: Design, develop, and maintain Responsive application ensuring high performance, scalability, and reliability. Performance Tuning: Monitor and optimize performance, addressing bottlenecks and ensuring low-latency query responses. Collaboration: Work closely with cross-functional and geographically distributed teams, including product managers, frontend engineers, and UX designers, to deliver seamless and intuitive experiences. Continuous Improvement: Stay updated with the latest trends and advancements in technologies, conducting research and experimentation to drive innovation What We re Looking For Education: Bachelor s degree in Computer Science, Information Technology, or a related field. Experience: 2+ years of experience in software design, development, and algorithm-related solutions using Java and related technologies. Skills, Qualifications & Ability: Strong proficiency in Java programming, Java design patterns, and server-side Java development Demonstrated versatility in multiple front-end and back-end technologies such as Spring, React, MongoDB,, etc. Experience working with cloud platforms such as GCP, Azure, or AWS. Knowledge of cloud-native services for AI/ML, data storage, and processing. Expertise in search and retrieval technologies, including search platforms like ElasticSearch, Apache Solr, or similar, with experience in AI-driven solutions, Natural Language Processing (NLP), semantic search, and text processing techniques is a plus. Proficiency in Test Driven Development (TDD). Scrum and JIRA experience is a plus. Experience working in a fast-paced, dynamic environment, preferably in a SaaS or technology-driven company. Why Join Us? Impact-Driven Work: Build innovative solutions that redefine strategic response management Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders Career Growth: Be part of a company that values learning and professional development. Competitive Benefits: We offer comprehensive compensation and benefits to support our employees. Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas
Posted 1 week ago
3.0 - 6.0 years
5 - 8 Lacs
Coimbatore
Work from Office
1. Order Handling 2. Customer interaction both (Domestic and International) 3. Interacting with Internal team for On-time Delivery of Parts to Customers. 4. Payment followup with Customers.
Posted 1 week ago
4.0 - 9.0 years
6 - 11 Lacs
Coimbatore
Work from Office
About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO, Dallas, TX and Coimbatore, India. Learn more at responsive.io. About the Role The Procurement Manager is responsible for overseeing a team of two Procurement Specialists, the entire procurement process, ensuring cost-effectiveness, and maintaining strong relationships with vendors. This role involves strategic planning, negotiation, and process improvement within the procurement department. Essential Responsibilities Develop and implement procurement strategies to optimize cost and efficiency. Negotiate contracts and agreements with suppliers to ensure favorable terms. Manage vendor relationships and evaluate performance. Monitor and analyze market trends to identify potential cost savings. Ensure compliance with company policies and regulations. Lead and mentor the procurement team. Prepare and present procurement reports to senior management. Education Bachelors degree in Business Administration, Supply Chain Management, or a related field. Experience Minimum 4 years experience as a Procurement Manager or similar role, preferably in the SaaS industry Knowledge, Ability & Skills Strong leadership skills. Advanced written and verbal English communication skills. Accomplished project lead on problem solving initiatives Strong negotiation and contract management skills. Excellent analytical and problem-solving abilities. Proficient in procurement software and tools.
Posted 1 week ago
1.0 - 2.0 years
10 - 11 Lacs
Hyderabad, Chennai, Coimbatore
Work from Office
Description Executive - Commerce, GroupM India Offshore Team, India (Gurgaon, Bangalore, Mumbai, Chennai, Hyderabad, Pune, Coimbatore, Kolkata) Overview : GroupM Nexus Commerce is a team of highly skilled performance marketers who drive measurable business growth for iconic brands across GroupM agencies. Our Commerce capability is comprised of Strategy, Activation, Creative, and Data & Technology, working as an interconnected unit and living on the cutting edge of modern marketing. Through proprietary tools, partnerships, processes and training, GroupM Commerce delivers industry leading Commerce solutions to our clients with global scale, local nuance, and effectiveness. The Executive, Commerce role will have a deep interest and appreciation for the uniqueness of retail and marketplaces, and use their retail expertise to deliver excellence in biddable retail media channels: search and programmatic. In this role you ll be involved in the end-to-end campaign process beginning with competitive research through to tactical optimization and performance reporting. Job Responsibilities: Manage search and programmatic media activations across several retailer media networks, including but not limited to Amazon, CitrusAd, Criteo, The Trade Desk, Walmart, etc. Execute campaign setup, bid recommendations, and budgeting to ensure overall client goal attainment, including the use of retail bid management technologies where applicable such as Pacvue, Skai, and Epsilo. Interact effectively with regional teams internally (Europe, North America, Asia) and be a strong communicator. Optimize client accounts to meet their established KPIs. Ensure on-going campaign compliance to GroupM established guidelines and best practices. Prepare campaign performance reports on a weekly, monthly, and quarterly basis. Identify insights and optimizations utilizing historical data and competitive research. Address technical issues with media campaign serving. Understand key drivers of performance on various ecommerce platforms and marketplaces. Assist with reconciliation, invoicing/billing, trafficking, and mapping data to our internal media campaign management platform. Minimum Requirements: 1-2 years of experience in biddable performance media execution, with a strong preference for retail media execution. Experience in campaign management and optimization across multiple retail platforms (Amazon, Instacart, Walmart, Target, Kroger, Criteo, Google, Meta, etc.). Strong drive to understand the retail landscape and latest trends in commerce media. Basic analytical skills, with the ability to analyze data and develop insights that inform strategy and optimization. Ability to collaborate and work effectively with internal teams and external partners. A self-starter attitude that thrives in a fast-paced environment. Proficient in English. Experience across the Microsoft Office Suite, including Excel, PowerPoint, and Outlook. About GroupM : GroupM is the world s leading media investment company responsible for more than $63B in annual media investment through agencies Mindshare, MediaCom, Wavemaker, Essence and mSix&Partners, as well as the outcomes-driven programmatic audience company, Xaxis. GroupM s portfolio includes Data & Technology, Investment and Services, all united in vision to shape the next era of media where advertising works better for people. By leveraging all the benefits of scale, the company innovates, differentiates and generates sustained value for our clients wherever they do business. GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are a worldwide media agency network that represents global clients. The more inclusive we are, the more great work we can create together.
Posted 1 week ago
8.0 - 13.0 years
13 - 18 Lacs
Chennai, Coimbatore, Bengaluru
Work from Office
AppViewX is trusted by the world s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice. Job Summary : Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX. Job Location: Bangalore/Coimbatore/Chennai Experience : 8+ years Nature and Scope of the Role: Onboarding Work closely with Sales teams to help transition the account from Pre-Sales to the Customer Success Management Work with customers to establish critical goals or other key performance indicators for Go-live. Establish measurable criteria for success based on customer goals thereby building organizational alignment with Product Management/Onboarding/Services for Go-live. Work with the Onboarding team to ensure customers are onboarded quickly with Key objective/ met in a stipulated time Adoption and Value Quantification Accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest time frame Work closely with customer Champions/Economic Buyers including Director/Manager/Engineer Level stakeholders to drive value realization through Deliver Quarterly Business reviews and adoption workshops Understand customer pain points and help drive escalations by coordinating between Product Management and Support Conduct product demonstrations and presentations under the guidance of experienced Be the customers concierge, counsel and coach to achieving business outcomes and new goals are continuously set - and in the process generate referrals and advocates Customer Experience/Engagement Integrate retention, adoption, user experience and happiness as part of every customer engagement Partner with CS Operations to plan outreach campaigns based on customer Consistently meet and exceed weekly/Monthly/Quarterly engagement goals for providing touch points for existing Manage Product Feature, custom requirements with relevant internal stakeholders to ensure delivery and adoption risks are Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account Travel to the USA and Europe on Business Visa to grow customer network when required Renewal /Upsell/Cross Sell Maintain the Annual Recurring Revenue from assigned accounts by managing account retention and Work closely with Account Sales teams with identifying Upsell/Cross-sell opportunities in existing customers Primary Skill Set Customer facing experience in Solutioning /Post Sale Support/Customer Success/Project management with a Technical Flexible to work in the US shift Candidates must have a Bachelors degree (UG) in a relevant field Experience managing Enterprise customer accounts. Strong customer management skills during advocacy/escalation with ability to influence clients Good understanding of key technical concepts around Network, PKI, Automation, Security and systems Willingness to learn and understand our solutions and being able to teach the product to our customers Time management skills and the ability to multi-task across multiple Worked and interacted with F500 organizations in the North American or European markets Exceptional communication skills, both oral and written, coupled with excellent listening skills Comfortable working in extended time zones to align with the global team and in a fast paced environment What s more in store? AppViewX offers benefits comparable to leading global companies, including competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility, and dedicated L&D programs. We also prioritize flexibility for our employees, allowing them to work remotely, define their own hours and harmonize work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. Why AppViewX? AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way. AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.
Posted 1 week ago
2.0 - 3.0 years
4 Lacs
Coimbatore
Work from Office
We are looking for a dedicated and skilled React Developer with 2 3 years of professional experience to join our team for an onsite role in Coimbatore . The ideal candidate will have strong expertise in React, TypeScript, Node.js , and familiarity with SQL and NoSQL databases . Experience with Groovy and jQuery is a plus. Design, develop, and maintain web applications using React and TypeScript Build scalable and reusable components for frontend development Work with MySQL , PostgreSQL , and MongoDB for data storage and queries Collaborate with backend developers using Node.js and Groovy Integrate APIs and ensure smooth data flow between frontend and backend Write clean, maintainable, and efficient code Debug issues and optimize performance Maintain cross-browser and cross-device compatibility Participate in code reviews, sprint planning, and team discussions React.js TypeScript Node.js MySQL & PostgreSQL MongoDB jQuery Groovy (basic working knowledge is acceptable) Strong understanding of REST APIs GitLab Familiarity with frontend build tools (Webpack, Babel, etc.) Experience in Agile methodologies Good understanding of UI/UX best practices Knowledge of version control systems (Git) Our Culture We foster a collaborative, inclusive, and innovative culture where employees can thrive. We believe in empowering our team members to take ownership of their work and contribute to the company s success. Great Co-Workers Work with some of the best talent in the industry and build strong networks with them. Medical Insurance Enjoy benefits that support your overall well-being. Career Growth Unlock opportunities for advancement and leadership.knowledge to kickstart your career. At OneData , we re building a team of talented individuals who share our vision of creating innovative solutions that transform industries. We offer a dynamic work environment, opportunities for growth, and the chance to collaborate on
Posted 1 week ago
3.0 - 8.0 years
4 Lacs
Coimbatore
Work from Office
Production Engineer Are you a highly motivated, creative individual and passionate about manufacturing process? Would you like to be a part of production team? Join our team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. Partner with the best Responsible for Engineering associated with the manufacturing process. Develops an operational year plan for own manufacturing activities of the team. Suggests improvements in products, processes and procedures As a Production Engineer, you will also be responsible for: Defining and controlling production process including tooling and equipment. Validate design specifications and shop floor application of new product, tools, or equipment. Includes Manufacturing Engineers. Responsible to exchange data and information interaction concerns and also improvements in products, processes and procedures. Handling standardized manufacturing processes. Guidelines for choosing the right actions. Some latitude in ways of working and planning. Leading a small manufacturing unit with a budget > $ 0.5 million. Day to day production metrics and adhere daily production plan Driving NCR in the process and take Corrective action and preventive action Driving 25 person team with Safety & quality and 100% deliverables Fuel your passion! To be successful in this role you will: Have a minimum bachelors degree from an accredited university or college (or a high school diploma / GED with at least 3 years of experience in Manufacturing). Have a strong oral and written communication skills. Have a strong interpersonal and leadership skills. Ability to work independently. Strong problem-solving skills. Have a good exposure in ERP systems, MS Excel, PowerPoint Have a Lean / 5s / Kaizen process, Industrial HSE process knowledge Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect. Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options Safety net of life insurance and disability programs Tailored financial programs Additional elected or voluntary benefits
Posted 1 week ago
3.0 - 5.0 years
5 - 7 Lacs
Coimbatore
Work from Office
Job Summary To support our extraordinary teams who build great products and contribute to our growth, we re looking to add a Specialist - GBS Planning in Coimbatore What a typical day looks like: Responsible for providing expertise and support to the Customer Focus Team (CFT), ensuring the ability of the materials planning for a specific project or projects as required. Providing materials support to the weekly production planned orders and enables to achieve Kit on time drop to meet Customer Schedule. Key assignments include providing timely Materials status through use of available Shortage reports, Submission of Excess and Obsolete Inventory to the Customer, Work Order Management, inventory management, MRB and DR Management to achieve the operating goals. Senior Materials Planners for New Emerging NPI Accounts to provide faster service to the NPI Customer to effectively communicate with the customer protecting Business interest of Flex Working on customer forecast for activity like normalization, forecast comparison etc. Working on customer forecast & shipment using waterfall method. Responsible for analyzing availability of materials & capacity based on customer demand & coming up with aggressive but achievable loading schedule. Responsible for running weekly system reports to determine material shortages & work on their closure with buying team. Responsible for handling work order management based on build plan. Responsible for identifying & taking various inventory management measures. The experience we re looking to add to our team: Education: Bachelors Degree or Engineering Graduates Experience: 3- 5 yrs. Planning/ Supply Chain. Must be able to analyze supply chain for demand pull in or push out. Mandatory Knowledge of computer software applications, MS Excel, Word & PowerPoint (PF) Knowledge of planning tool like Kinaxis will be an added advantage Proficiency: ERP/P2P systems BAAN / SAP/ Oracle, Kinaxis knowledge will be added advantage. Knowledge of Engineering BOMs, product structure, EOL, ECO Management Process Knowledge: complete planning cycle including MPS, MRP, Demand Planning, Materials planning, Production planning. Communication: Communication, both verbal and written, is an important part of this role. The job holder is required to exchange information, ideas and views on business related matters concerning the Planning function, throughout the Company at all levels What you ll receive for the great work you provide Health Insurance PTO PV14 Job Category Global Procurement & Supply Chain Required Skills: Optional Skills: .
Posted 1 week ago
0.0 - 1.0 years
0 Lacs
Madurai, Tiruppur, Salem
Work from Office
Looking for Interns to get trained and work on web developer and reactjs and Nodejs /php and ms sql and mysql Interns (Code :- React js /Node js Interns) Who can apply: : Those who have the basic knowledge on reactjs and Nodejs /php and ms sql and mysql Qualification : Any Degree with fluency in English. Gender : Male/Female Compulsory languages : English and Tamil fluency Working location : Anywhere in Tamil Nadu (work from home) How to apply : : send profile to hr@nissiinfotech.com with (CODE :- React js /Node js Interns) in subject Must have : Good attitude and interest to learn Salary : :You will be paid an Internship fee for 3 months internship, then after successful completion you will be absorbed as regular staff on regular salary which will be informed once you are shortlisted and selected in the interview. Qualification : Any Degree with fluency in English. Gender : Male/Female Compulsory languages : English and Tamil fluency Working location : Anywhere in Tamil Nadu (work from home) How to apply : : send profile to hr@nissiinfotech.com with (CODE :- React js /Node js Interns) in subject Need more clarifications please call hr @ 90037-44644 (or) send profile to hr@nissiinfotech.com
Posted 1 week ago
4.0 - 8.0 years
3 - 6 Lacs
Pollachi, Coimbatore, Ulundurpettai
Work from Office
Roles and Responsibility Manage and oversee daily branch operations, ensuring efficient workflow and customer satisfaction. Develop and implement strategies to boost mutual fund sales and expand the customer base. Lead and motivate a team of sales professionals to achieve their targets. Build and maintain strong relationships with customers, providing excellent service and support. Analyze market trends and competitor activity to identify new business opportunities. Collaborate with other departments to ensure seamless delivery of products and services. Job Requirements Proven experience in sales, marketing, or a related field, preferably in the BFSI industry. Strong knowledge of mutual funds, investments, and financial planning. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills with attention to detail. Experience in managing and motivating a team to achieve sales targets.
Posted 1 week ago
2.0 - 7.0 years
3 - 5 Lacs
Bangalore Rural, Chennai, Coimbatore
Work from Office
Preferred candidate Recruit, train agents and generate business through them in the assigned region At least 1 year of on field sales experience in agency/ insurance product Good stability Need to work 100% on field sales of health policies
Posted 1 week ago
6.0 - 11.0 years
10 - 20 Lacs
Coimbatore
Work from Office
Role & responsibilities • Core experience in design and development of desiccant dryers for compressed air application • Knowledge in desiccants, Heat exchangers, fans, valves & controllers • Knowledge in manufacturing/testing facilities requirements • Knowledge in supplier network of dryer related parts • Knowledge in statuary, standard and certification requirements Preferred candidate profile Any Graduate with experience in designing & developing desiccant dryers and related ( Draftsman/Service/Utility/Maintenance persons, Please ignore this opportunity)
Posted 1 week ago
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