Job Title: Technical Customer Support Executive

Location: Sector 58, Noida, Uttar Pradesh – 201301

• Department: Customer Support Working

• Days & Timing: Monday – Saturday | (9:30am – 6:30pm/ 11:00am to 8Pm)

• Experience: 2 years in technical customer support

• Job Summary We are looking for a proactive and customer-focused individual with minimum 2 years’ experience in technical customer support.

The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels.

Responsibilities

• Respond to customer queries via phone, email, and chat.

• Resolve issues efficiently and maintain a positive tone.

• Record all interactions accurately in the CRM system.

• Escalate complex cases to the appropriate teams.

• Suggest improvements to enhance the support process.

• Maintain company standards in all customer interactions.

• Requirements • Graduated in B.Tech, Polytech, B.sc (Electronic) and IT.

• Experience in technical Support

• 2 years of technical customer support.

• Good communication skills in English and Hindi, along with strong interpersonal skills, are required.

• Ability to multitask and manage time effectively.

• Customer-first mindset and problem-solving attitude.

• Both male and female candidates can apply What We Offer

• Supportive and collaborative work culture.

• Training and development opportunities.

• Clear career growth paths within the organization.