Job opening For Identity & Access Management - Gurgaon (Udyog Vihar)

Greetings!

Please find below the JD -

Identity and Access Management (IAM) L1 & L2 Engineer

Gurgaon, Phase 4, Udyog Vihar

General shift

Key Responsibilities

IAM and Access Management

• User Lifecycle Management: Process and fulfill standard requests related to

user creation, modification, deletion, and access provisioning/de-provisioning

across various applications and systems.

• Incident Resolution: Serve as the initial point of contact for all IAM-related

incidents, troubleshooting, and resolving L1 access issues such as password

resets, account lockouts, and basic permission errors. Escalate complex or

unresolved issues to L2/L3 teams following established procedures.

• Documentation: Maintain accurate records of all support activities in the

ticketing system and contribute to updating IAM operational documentation,

runbooks, and knowledge base articles.

Endpoint and System Administration

• ManageEngine Operations: Utilize ManageEngine products (e.g., ServiceDesk

Plus, Endpoint Central, Desktop Central) for daily operations, including

logging/tracking tickets, performing Active Directory tasks, and managing system

configurations.

• Endpoint Patching: Assist with the scheduling, deployment, and monitoring of

Endpoint Patching activities to ensure systems comply with security baselines,

using tools like ManageEngine Desktop Central or equivalent.

• Microsoft 365 (M365) & Intune: Provide L1 administrative support for the M365

environment, focusing on:

• Basic user and license management in the Microsoft 365 Admin Center.
• Assisting with device enrollment, policy checking, and basic device

compliance issues within Microsoft Intune (Endpoint Manager).

Required Qualifications

• Associate& or Bachelor degree in Information Technology, Computer Science,

or a related field, or equivalent practical experience.

• 1+ years of experience in an IT Help Desk, Service Desk, or entry-level IT

Administration role, preferably with a focus on security or access management.

Skills & Knowledge

• Manage Engine: Practical experience using at least one major

Manage Engine product for IT administration or support (e.g., Service Desk

Plus, Desktop Central).

• Endpoint Patching: Understanding of the endpoint patching lifecycle and

experience assisting with deployment and troubleshooting.

• Microsoft 365 &; Intune Administration: Familiarity with user and license

management in M365 and basic device management tasks in Microsoft

Intune.

Technical Skills:

• Solid understanding of Active Directory (AD) concepts (Users, Groups, OUs).
• Basic knowledge of networking concepts as they relate to access issues.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow)

Interested candidate please apply at ritu.pathak@teamcomputers.com