Jira Cloud Admin

We are #hiring #tnjobs #chennaijobs Jira Administration Key Responsibilities: Manage and maintain Jira Cloud instances, including user management, permissions, security settings, and configurations. Create and maintain Jira workflows, custom fields, screens, issue types, and automation rules. Implement and manage Jira Service Management (JSM) and other Atlassian tools as needed. Integrations & Automation: Configure and integrate Jira with various applications such as Confluence, Bitbucket, GitHub, Slack, Microsoft Teams, ServiceNow, Salesforce, Azure DevOps, etc. Develop custom integrations using REST APIs, webhooks, and middleware tools (Zapier, Workato, Boomi, etc.). Work with scripting languages like Groovy (Scriptrunner) or JavaScript to automate workflows and custom functionalities. Ensure data synchronization between Jira and external applications. Performance & Security: Monitor system health, troubleshoot issues, and optimize Jira performance. Implement best practices for security, backup, and disaster recovery. Ensure compliance with organizational and industry security standards. User Support & Training: Provide support for Jira users, troubleshooting issues and optimizing their experience. Conduct training sessions and create documentation for best practices and usage guidelines. Project Management & Collaboration: Collaborate with development, IT, and business teams to enhance Jira functionalities. Work closely with stakeholders to understand their requirements and translate them into Jira solutions. Required Skills & Qualifications: Technical Expertise: 3+ years of experience in Jira Cloud administration. Hands-on experience integrating Jira with third-party applications and internal systems. Proficiency in Jira automation, scripting (Groovy, JavaScript), and REST APIs. Familiarity with integration tools like Workato, Zapier, Boomi, or Mulesoft is a plus. Knowledge of Atlassian Marketplace apps like ScriptRunner, Automation for Jira, and BigPicture. Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and as part of a team. Excellent communication and documentation skills. Preferred Qualifications: Atlassian Certified Jira Administrator is a plus. Experience with ITSM, Agile, and DevOps methodologies. Familiarity with database queries (SQL) and cloud platforms (AWS, Azure).,