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Jira Admin

Fusion Plus Solutions

3 - 5 years

|

3 - 12 Lacs

Hyderabad Telangana India

Posted:21 hours ago| Platform: Foundit logo

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Skills Required

Jira Configuration workflow management User Permissions Issue Tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs.
Permissions and Notifications: Manage permissions and notifications for customers and agents.
Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows.
Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design.
Workflow Automation: Create workflows using dashboards, reports, and automation.
Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices.
Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies.
Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira
Jira Administrator or Developer Knowledge
Proficiency in scripting languages (e.g., Groovy, JavaScript).
Experience with REST API and web development technologies.
Strong understanding of Jira administration and configuration, especially for service projects

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