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3.0 - 5.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM. The Functional Oracle NetSuite Managed Application Services position is responsible for providing end-user support, troubleshooting issues, and ensuring the smooth operation of Oracle NetSuite. This role involves working closely with clients, analyzing business processes, and resolving functional issues related to finance, supply chain, manufacturing, and other Oracle NetSuite modules. The ideal candidate will have a strong understanding of Oracle NetSuite functionality, excellent problem-solving skills, and experience in ERP support. Key Responsibilities Customer Support & Troubleshooting Serve as the first point of contact for clients experiencing functional issues within Oracle NetSuite. Investigate and troubleshoot Oracle NetSuite functional issues, including financials, inventory, sales, purchasing, and reporting. Log, prioritize, and track support cases through a ticketing system, ensuring timely resolution. Work collaboratively with technical teams to escalate and resolve complex issues. Communicate scope and budget for complex issues and manage to those appropriately. System Configuration & Optimization Assist clients with Oracle NetSuite setup, configuration, and workflow customization. Provide recommendations on system optimizations and best practices to improve business processes. Support New Release updates, as well as basic Integrations, ensuring minimal disruption to client operations. Training & Documentation Create and maintain end-user documentation, FAQs, and knowledge base articles. Conduct training sessions for clients on Oracle NetSuite features and functionality. Assist clients in understanding system capabilities and implementing changes effectively. Collaboration & Continuous Improvement Work with consultants, developers, and business analysts to enhance system functionality. Stay updated on Oracle NetSuite updates, new features, and industry trends. Contribute to the development of internal support procedures and best practices. Required Qualifications 3+ years of experience supporting Oracle NetSuite. Strong understanding of Oracle NetSuite modules such as finance, supply chain, sales, and purchasing. Experience with system configuration, workflows, and user permissions. Ability to troubleshoot functional issues and provide step-by-step solutions to clients. Exceptional customer-facing skills, with the ability to conduct stakeholder interviews and capture requirements. Ability to identify functional and technical gaps in designs and articulate the corresponding business benefits and costs. Excellent communication and customer service skills. Ability to work in a fast-paced environment and manage multiple support cases. Receptive to feedback from team and clients. Preferred Qualifications Familiarity with Managed Application Services and cloud-based ERP support. Knowledge of Power BI, Power Automate, or other Microsoft Power Platform tools. Understanding of basic SQL formulas for use in Saved Searches. Oracle NetSuite certifications are a plus. At RSM, we offer a competitive benefits and compensation package for all our people.?We offer flexibility in your schedule, empowering you to balance lifes demands, while also maintaining your ability to serve clients.?Learn more about our total rewards at https://rsmus.com/careers/india.html. RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [HIDDEN TEXT]. Show more Show less
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
At PwC, our cybersecurity team is dedicated to safeguarding organizations from cyber threats using advanced technologies and strategies. Your role in identity and access management will involve ensuring secure and efficient access to systems and data for employees and clients. This includes designing and implementing strategies to protect sensitive information and manage user identities. You will focus on building strong client relationships, learning to lead and inspire others, and navigating complex situations to deepen your technical expertise. Anticipating the needs of your teams and clients, you will deliver high-quality solutions while embracing ambiguity and using challenges as opportunities for growth. To succeed in this role, you should possess the following skills and experiences: - Ability to respond effectively to diverse perspectives and needs - Proficiency in using various tools and methodologies to generate ideas and solve problems - Strong critical thinking skills to analyze complex concepts - Understanding of project objectives and overall business strategy - Awareness of changing business contexts - Reflective practice to enhance self-awareness and address development areas - Data interpretation for insights and recommendations - Adherence to professional and technical standards, code of conduct, and independence requirements Responsibilities: - Troubleshoot and resolve technical issues related to CyberArk - Lead incident calls with stakeholders - Apply fixes in Non-Prod and Production environments - Document problem solutions in the knowledge base - Provide 24x7 on-call support - Participate in support review meetings and present challenges with mitigation plans - Ensure incidents are resolved within defined SLAs - Contribute to continual improvement efforts - Plan and execute new activities within timelines - Conduct auditing of accounts, work on reports, and resolve login and permission issues Requirements: - 3+ years of hands-on experience with CyberArk components - Certification in CDE/CyberArk Sentry is a plus - Experience with CyberArk solutions and tools like SIEM and 2FA - Proficiency in applying patches and fixes, conducting DR drills, and resolving issues - Knowledge of supporting platforms such as Windows servers, UNIX servers, and Databases - Understanding of Enterprise Change Management processes - Familiarity with CPM and PSM connector customization Additional Details: - Open to working in rotational shifts from 6 PM to 3 AM IST / 9 PM to 6 AM IST Professional and Educational Background: - Bachelor's Degree preferred,
Posted 2 weeks ago
3.0 - 5.0 years
3 - 12 Lacs
Hyderabad, Telangana, India
On-site
Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs. Permissions and Notifications: Manage permissions and notifications for customers and agents. Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows. Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design. Workflow Automation: Create workflows using dashboards, reports, and automation. Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices. Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies. Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira Jira Administrator or Developer Knowledge Proficiency in scripting languages (e.g., Groovy, JavaScript). Experience with REST API and web development technologies. Strong understanding of Jira administration and configuration, especially for service projects
Posted 3 weeks ago
15.0 - 25.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Description We are looking for an experienced SharePoint Admin to manage and optimize our SharePoint environments, ensuring they meet the needs of our organization and users. Responsibilities Manage and administer SharePoint environments, ensuring optimal performance and availability. Configure and maintain SharePoint sites, libraries, and lists according to business needs. Implement security measures to protect sensitive information and control access to SharePoint sites. Troubleshoot and resolve SharePoint-related issues and provide technical support to users. Develop and maintain documentation for SharePoint processes and procedures. Collaborate with cross-functional teams to design and deploy SharePoint solutions. Stay updated with the latest SharePoint features and best practices for continuous improvement. Skills and Qualifications 15-25 years of experience in SharePoint administration and management. Strong understanding of SharePoint architecture and services. Proficiency in PowerShell for SharePoint automation tasks. Experience with SharePoint Online and SharePoint Server. Knowledge of SharePoint development tools and technologies (HTML, CSS, JavaScript, etc.). Familiarity with Microsoft 365 ecosystem and integration with SharePoint. Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills to work with diverse teams.
Posted 1 month ago
5.0 - 15.0 years
0 - 1 Lacs
Hyderabad, Telangana, India
On-site
Description We are looking for an experienced SharePoint Administrator to join our team in India. The ideal candidate will be responsible for managing and maintaining our SharePoint environments, ensuring they are running smoothly and efficiently. You will work closely with various teams to develop solutions that meet business needs and support end-users in navigating SharePoint effectively. Responsibilities Manage and maintain SharePoint environments, ensuring optimal performance and availability. Develop and implement SharePoint governance policies and procedures. Create and manage SharePoint sites, lists, libraries, and workflows according to business requirements. Provide technical support and training to end-users on SharePoint functionalities. Monitor and troubleshoot SharePoint issues, ensuring timely resolution. Collaborate with cross-functional teams to gather requirements and deliver SharePoint solutions. Implement security measures to protect sensitive information stored in SharePoint. Stay updated with the latest SharePoint features and best practices. Skills and Qualifications 5-15 years of experience in SharePoint administration and management. Proficient in SharePoint Online and SharePoint Server configurations. Strong understanding of SharePoint architecture, site collections, and content types. Experience with PowerShell scripting for SharePoint automation tasks. Familiarity with SharePoint Designer and Nintex workflows. Knowledge of Microsoft 365 suite and integration with SharePoint. Experience with user permissions management and security settings in SharePoint. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills, with the ability to train users effectively.
Posted 1 month ago
2.0 - 7.0 years
9 - 19 Lacs
Bengaluru
Work from Office
Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization. Skills : - application packaging, MSI customization, application deployment, third-party vendor packages, compatibility, performance optimization, security protocols, file access control, user permissions, registry configurations, diagnostic tools, issue resolution, cross-functional collaboration, application integration, application virtualization, emerging technologies, best practices,
Posted 1 month ago
2 - 7 years
8 - 15 Lacs
Bengaluru
Work from Office
Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization.
Posted 3 months ago
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