Java Support Lead

Company and Team details

Temenos is the Worlds #1 Banking Software Company, providing financial institutions, of any size, anywhere in the world, the software to thrive in the digital banking age. We are currently having few open roles in our product support team.

The Temenos Product support team provides expert-level support to clients using Temenos products, including those in the implementation phase as well as live customers. Team manages all client support requests, ensuring seamless product experience and client satisfaction.

Temenos Product support team is looking for Technical Product Support Engineer to drive and Provide Technical Support for Temenos Suite of products that span across Quantum & Infinity (Chennai/Hyderabad).

In this role you will provide technical support for Mobile Application built using Kony Fabric and Kony Mobile application development platform. Collaborate with Product, Engineering, Customer Success and other delivery team to resolve & manage customer issues and escalations.

Seeking candidates with 7 to 10 years' experience available to join in 45 to 60 days.

Roles and Responsibilities

• Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
• When identified as a bug, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
• In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement .
• Act as the technical reference point during software implementation/upgrades. Provide guidance and support to client IT teams.
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools have fair chance of getting integrated to Core product
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.
• Understand the working of the specific product application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s).

Roles and Responsibilities

• BE/BTech candidates with atleast 7 to 10 years of relevant experience in Software development and Product/Application support.
• Experience in Java, JavaScript, HTML, CSS.
• Experience in Java, J2EE, JSP, RDBMS and Webservers
• You should have excellent programming, debugging, troubleshooting and problem- solving skills
• Prefer Mobile or Web development background with experience in native mobile OS like iOS, Android or Windows is preferred.
• Should be able to deliver 24 X 7 support to our global customer base.