Posted:6 hours ago|
Platform:
Hybrid
Full Time
1. Bachelors degree in Information Technology, Computer Science, or a related field; Masters degree is a plus.
2. Minimum 15+ years of experience in automation operations, IT service management, or process optimization, with at least 5 years in a senior leadership role.
3. Proven experience in managing teams and operations for complex intelligent automation ecosystems, including RPA, AI (LLM & SLM), PowerApps, and IDP.
4. Expertise in proactive monitoring tools, predictive analytics, and incident management processes designed for high-complexity environments.
5. Strong understanding of ITIL frameworks, change management principles, and operational governance.
6. Demonstrated ability to define and track KPIs and SLA performance to showcase operational value.
7. Ability to conceptualize and implement a roadmap for operational excellence in complex automation environments.
Preferred
1. Industry certifications such as UiPath, BluePrism, ITIL, PMP, Six Sigma, or equivalent.
2. Hands-on experience with automation platforms in the insurance and finance sectors.
3. Familiarity with compliance and regulatory requirements in the insurance and financial industries.
Practical experience implementing Agile methodologies, DevOps practices, and CI/CD pipelines to enable rapid, reliable, and scalable automation development and deployment.
AXA Global Business Services
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