Java Support Engineer

Responsibilities

Direct Responsibilities

• For a predefined applications scope take care of:
• Ticket Management
• Resolving Incident
• Prepare e Follow the release production
• Propose solutions to improve an application
• Ensure that SLA targets are met for above activities
• Coordinate closely with Rome IT Customer Onboarding Teams s and also all other BNL BNP Paribas IT teams or other business structures.

Contributing Responsibilities

• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNL BNP Paribas culture
• Contribute to incidents analysis and associated problem management
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris
• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

• Fundamental skills:
• Knowledge about JAVA framework.
• Familiarity with database technology is required: Oracle, SQL Server, DB2.Capability to execute basic scripts and queries.
• Have basic experience with:
• Service Now ticketing system
• Aurelia Remedy ticketing system
• Tool Fortify for the Security Test
• Nice to have:
• General IT infrastructure knowledge 
• Knowledge of Requirements Collection, Analysis, Design, Development and Test activity 
• Familiarity with DevOps tools including Ansible & Python 
• Continuous improvement approaches
• Good written and spoken English
• Able to communicate efficiently
• Good Team Player

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years