Java Support - DCS - T3

ROLE 1 DCS Non-Mobile AgentJob Description As a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issuesAs a Support Specialist L1 Agent on the team you would moderate answer and escalate technical support questions from the developer community through Google forums email and Googler created internal issues. Minimum Qualifications, Excellent Communication Skills English Writing Speaking. min of 3 years coding or technical support experience in below technologies.Scope includes answering technical questions, debugging and file bugs, writing code snippets to help developers with Application Programming Interface (API) troubleshootingMinimum QualificationExcellent Communication Skills (English Writing & Speaking)4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs)SQL, Unix/Linux

Preferred Qualifications

Thorough understanding of the online advertising ecosystemPrior experience on Google AD Manager product will be an added advantage.

Required Skills

Core JavaREST APIDebugging/troubleshooting skillsBasic Database knowledge & SQLBasic Linux knowledgeOauth2.0(added Advantage)HTML & CSSGood communication and written skillsKey ResponsibilitiesAbility to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereofProvide technical support via emails/forums for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsRespond to customer-reported issues in a timely manner, per service level agreements.Communicate progress of resolution/status in a timely fashion, per service level agreementsTimely and Valid escalations of issues to L2 Team.Follow established support processes and proceduresWork effectively and manage team queue and bugs with minimal supervision