Java Support - DCS - T3

ROLE 1 DCS Non-Mobile Agent
Job Description As a Technical Support Agent, you would analyse, answer, and escalate technical support questions on Google Advertising eco system from the developer community through Google forums, email, and Googler created internal issues As a Support Specialist L1 Agent on the team you would moderate answer and escalate technical support questions from the developer community through Google forums email and Googler created internal issues. Minimum Qualifications, Excellent Communication Skills English Writing Speaking. min of 3 years coding or technical support experience in below technologies. Scope includes answering technical questions, debugging and file bugs, writing code snippets to help developers with Application Programming Interface (API) troubleshooting Minimum Qualification Excellent Communication Skills (English Writing & Speaking) 4+ years Coding/Technical support/QA Automation with experience in Java (SOAP/REST APIs)SQL, Unix/Linux Preferred Qualifications Thorough understanding of the online advertising ecosystem Prior experience on Google AD Manager product will be an added advantage. Required Skills Core Java REST API Debugging/troubleshooting skills Basic Database knowledge & SQL Basic Linux knowledge Oauth2.0(added Advantage) HTML & CSS Good communication and written skills Key Responsibilities Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof Provide technical support via emails/forums for the specialized Product Areas Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products Respond to customer-reported issues in a timely manner, per service level agreements. Communicate progress of resolution/status in a timely fashion, per service level agreements Timely and Valid escalations of issues to L2 Team. Follow established support processes and procedures Work effectively and manage team queue and bugs with minimal supervision