Java Support - DCS - T2

Role 2 - DCS Non-Mobile Lead

Lead Role Requirement

6+ yrs of total exp with 4+ yrs of Java exp and 2+ yrs lead role expProduction support in 24x5 shift modelLocation - HyderabadJob Description: As a Technical Lead, you would lead the support team from the overall support activities perspective and would moderate, answer, and escalate technical support questions from the developer community through Google forums, email, and Googler created internal issues

Minimum Qualifications

Excellent Communication Skills (English Writing & Speaking) - Versant Score of greater than 606+ years coding/technical support experience in Java (SOAP/REST APIs,SQL, Unix/LinuxBachelors/ masters degree in computer scienceSound knowledge of Google GSuite (Gmail & Drive)should work in 24 x 5 support model

Preferred Qualifications

Good to have knowledge on Google Ad Manager API (or/and) Google Analytics API (or/and) DBM API (or/and) DV360 API (or/and) Content APIWorking knowledge of Google SpreadsheetsGood to have knowledge of .NET, Python, Perl, Ruby and PHPThorough understanding of the online advertising ecosystemPrior experience on Google AD Manager product will be an added advantage.

Key Responsibilities

Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereofProvide technical support via emails/forums for the specialized Product AreasManage and resolve technical support cases with a high degree of technical complexity for Google Ads productsManage the shift team meetings and review checkpoints as per the process guidelinesSupport shift team for any technical and process related issuesReview L1 agents cases and provide suggestions/improvementsRespond to customer-reported issues in a timely manner, per service level agreements.Communicate progress of resolution/status in a timely fashion, per service level agreementsManage escalations and expectations, for both customers and internal staff.Timely and Valid escalations of issues to L2 Team.Follow established support processes and proceduresWork effectively and manage team queue and bugs with minimal supervision