Work from Office
Full Time
Needs to have at least 2 of the following skills:
o Strong technical expertise in IVR systems and platforms (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco).
o Proficiency in VoiceXML and other IVR development tools and frameworks.
o Experience with Conversational AI projects, including intent identification and LLM development.
o Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
o Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
o Experience with database management (SQL, NoSQL).
o Knowledge of telephony protocols (SIP, TDM).
o Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.
Java skills:
Experience migrating Spring Boot applications to containerized environments using Docker, Kubernetes, AWS ECS with Fargate, and Azure Kubernetes Service (AKS).
Design and implement serverless solutions using AWS Lambda and Azure Functions for lightweight, event-driven services.
Refactor monolithic applications into microservices and serverless components to improve scalability, agility, and cost-efficiency.
Design and implement CI/CD pipelines using tools like Jenkins, GitHub Actions, Azure DevOps, or AWS CodePipeline.
Define infrastructure using Terraform, CloudFormation, or Bicep for both container and serverless deployments.
Integrate with cloud-native services such as AWS API Gateway, Azure API Management, SQS/SNS, Event Grid, and Service Bus.
Implement observability and monitoring using CloudWatch, Azure Monitor, Prometheus, Grafana, and OpenTelemetry.
Deploy and manage container workloads on:
AWS ECS with Fargate: Define task definitions, manage services, and configure IAM roles and networking.
Azure Kubernetes Service (AKS): Configure clusters, manage Helm charts, and integrate with Azure Monitor and Key Vault.
Ensure secure container image creation, secrets management, and role-based access control (RBAC).
Proficiency in CI/CD tools and cloud-native deployment workflows.
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