Posted:2 days ago|
Platform:
Remote
Contractual
Salary: Up to INR 30 Lac / annum (Depending on overall experience and skills)
Remote role (Work from home)
Singapore client | Offshore role
Working hours and public holidays as per Singapore
Laptop to be arranged by candidate
1 yr Renewable contract
PRIMARY RESPONSIBILITIES
•Troubleshoot, logs analysis, and perform diagnosis on the Issues/Problems/Defects escalated to the team.
•Participate in testing and error reproduction.
•Prepare solution and technical documents.
•Monitoring of performance, response time and utilization of service application and its components.
•Provide workaround, corrective fixes or data patches for Incidents/Problems.
•Assist with data extraction requests.
•Take ownership of the Incidents/Problems tickets until resolved, and follow-up to ensure it is resolved within the SLA.
•Provide support during deployment activities.
•Able to work and collaborate with all relevant parties, IT teams and users.
•Able to identify improvements, come up with creative and effective solutions to identified system gaps.
•Ability and willingness to work within tightly controlled policies and procedures.
•Familiar with Microsoft applications.
•Knowledge on the following is preferred:
-Jira
-Understanding of AWS Amazon Web Services
-Linux
Kshama
Registration No. / Unique Entity Number: 199801439D
Quess Singapore
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