JAMF Support Executive

·         Manage and monitor the JAMF Pro server and its components, such as smart groups, policies, profiles, scripts, and reports.

·         Deploy, configure, and update MAC devices, applications, and settings using JAMF Pro.

·         Troubleshoot and resolve MAC and JAMF related issues, such as enrolment, authentication, connectivity, performance, and security.

·         Provide technical support and training to end users and other IT staff on MAC and JAMF related topics.

·         Document and maintain the MAC and JAMF policies, procedures, and best practices.

·         Collaborate with other IT teams and vendors to ensure the compatibility and integration of MAC and JAMF solutions with other systems and platforms.

·         Research and evaluate new MAC and JAMF technologies and trends to improve the MAC and JAMF environment and user experience.

·         At least 3-5 years of experience in MAC and JAMF administration and support.

·         Strong knowledge of MAC OS, JAMF Pro, and related technologies, such as Azure Active Directory, SSO, conditional access, Device Compliance, Octory and encryption.

·         Proficient in scripting languages, such as Bash, Python, or AppleScript.

·         Knowledge on other MDMs such as Intune or Workspace One and others are preferred.

·         Build automated solutions and initiative to improve end user experience.

·         Excellent troubleshooting and problem-solving skills.

·         Good communication and interpersonal skills.

·         Ability to work independently and as part of a team.

·         Certification in JAMF 200 or higher is preferred.