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Posted:19 hours ago| Platform: Linkedin logo

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Skills Required

scripting support recruitment network routing design resolve analyze workflow optimization troubleshooting

Work Mode

Remote

Job Type

Contractual

Job Description

IVR Scripting-Freelance Interviewer

Experience:7 to 10years


About the company

We are an HR Tech company based in Trivandrum, offering hiring support to MNCs across India through interview ,assessments and recruitment services. We have a network of 4000+ experienced professionals who take interviews in their available time slots.

We’re looking for experienced professionals


IVR Scripting Engineer

Key Responsibilities

  • Develop and optimize IVR scripts and contact center routing strategies.
  • Design and implement omnichannel routing (voice, email, work items).
  • Configure and customize Genesys PureEngage platform.
  • Troubleshoot and resolve routing issues, ensuring high system performance.
  • Analyze KPIs (SLA, AHT, abandonment rate) and recommend improvements.

Skills Required

  • 5+ years as an IVR Scripting Engineer.
  • Expertise in

    Genesys Rules Authoring Tool (GRAT)

    .
  • Strong knowledge of

    Genesys PureEngage architecture

    .
  • Banking domain experience (mandatory).
  • Workflow design, optimization, and troubleshooting skills.

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