Posted:1 day ago|
Platform:
Hybrid
Full Time
Key Responsibilities:
Design and implement contact center solutions using platforms such as Avaya, Cisco, Genesys, NICE CXOne, Kore.ai XO
Develop and integrate CTI systems including JTAPI, TSAPI, CISCO CTIOS, ICM, AVAYA IC, Finesse
Configure and troubleshoot TDM protocols (PSTN, E1, T1) and VOIP protocols (SIP, H.323, MRCPv2, RTP)
Build and maintain IVR applications using AVAYA Experience Portal, CISCO Voice Portal, Genesys Voice Portal, NICE CXOne
Utilize toolkits such as AVAYA Orchestration Designer, CISCO Call Studio, Kore.ai, Nuance Call Steering, NICE Studio
Develop applications using VXML, CCXML, Java, C/C++, JavaScript, SQL, Shell/Awk
Manage and deploy solutions on application/web servers like IBM WebSphere, Tomcat, Apache, IIS, Oracle WebLogic
Work with SQL and NoSQL databases including HBase, Microsoft SQL Server, Oracle, Postgres, Kafka
Integrate with middleware and CRM systems such as ECS, EBS, TIBCO, Salesforce CRM, CISCO Context Services
Develop and consume SOAP and REST APIs for system integrations
Collaborate with cross-functional teams to ensure seamless deployment and support of contact center technologies
Required Skills & Qualifications:
Minimum 5 years of experience in contact center technology and telephony integration
Strong understanding of CTI, IVR, VOIP, and TDM protocols
Proficiency in programming and scripting languages
Experience with enterprise-grade application servers and databases
Excellent problem-solving and communication skills
Ability to work independently and in a team-oriented environment
Preferred Certifications:
Avaya Certified Specialist
Cisco CCNA/CCNP Collaboration
Genesys Certified Professional
NICE CXOne Certification
Salesforce Integration Certification
Anlage Infotech
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