ITSM Specialist

As a ServiceNow Developer/Consultant with 10+ years of hands-on experience, I bring a strong expertise in ServiceNow development and consulting. I have successfully delivered scalable, secure, and business-aligned ServiceNow implementations in Agile/Scrum environments. My core expertise lies in IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Finance Operations, and Governance, Risk, and Compliance (GRC). In terms of technical skills, I am proficient in JavaScript, GlideScript, HTML, CSS, and AngularJS. I have experience working with REST/SOAP APIs for integrations and using platforms such as ServiceNow Core Platform, CMDB, and Service Portal. I hold certifications as a ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist in relevant modules. I excel in problem-solving and analytical skills and exhibit excellent stakeholder communication and collaboration abilities. My hands-on experience in Agile/Scrum project delivery further strengthens my profile as a competent ServiceNow Developer/Consultant. I am now looking for a new opportunity where I can leverage my skills and experience to contribute effectively.,