Posted:1 day ago|
Platform:
Remote
Full Time
Exsead Group, headquartered in Melbourne, is a digital adoption company dedicated to enhancing experience management for mid-market and enterprise organizations. Specializing in ITSM, CRM, and Cyber-Security, Exsead Group drives operational efficiency and digital transformation. By partnering with leading SaaS and technology providers, the organization helps businesses optimize their core operations, including customer engagement, product management, employee satisfaction, and brand development.
This is a full-time remote position for an ITSM Consultant with expertise in Freshworks or similar platforms. The role involves deploying, configuring, and optimizing IT service management (ITSM) tools to meet client needs. Responsibilities include managing IT operations, service desk enhancements, and problem management to ensure efficiency and customer satisfaction. Collaboration with teams and key stakeholders to identify opportunities for improvement and provide recommendations is an integral part of the role.
Exsead Group
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