ITISC FET IT Monitoring / L1 Ops Engineer

Experience:

• Basic experience required as Windows administrator monitoring, Azure monitoring, FortiGate devices and managing business critical applications
• Background as IT System administrator (Windows operating systems, Linux, VMware, FortiGate devices, firewalls, switches, routers) beneficial
• Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges
• Basic understanding of Cloud Infrastructure services & its conceptsMust have the technical aptitude to learn, apply and solve technological solutions and/or challenges;Prior experience in monitoring and managing events coming from the SQL and other Database servers
• Strong organizational skills;Ability to listen, gather and understand information about people and situations, quickly;Ability to handle and resolve basic server related issues
• Excellent attention to detail and quality;At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail)
• Certification ITIL Foundation V4 highly appreciated, but not mandatory
• English (fluent) required;Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint

Mandatory

Basic Networking skills routers, firewalls, switches, LAN, WAN monitoring.

Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.Intermediate understanding on Application monitoring and troubleshooting.

Optional Certifications or trainings in Windows Server platform (MCP), Azure Cloud Administration

Experience using monitoring tools like Site24x7, HP OpenView, Business availability center, FortiManager, FortiAnalyzer or similar.Basic knowledge of Windows server 2012/2016/2019 administration, Azure Infrastructure and troubleshooting.