IT Trainee

Essential Job Duties/Responsibilities: • Respond to user requests for service, troubleshoot problems and help develop solutions. • Support PC hardware components, desktop operating system software, and application software. • Perform minor repairs to equipment and arrange for other servicing needs. Page 2 • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. • Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses. • Monitor backup systems and procedures to ensure data security. • Record activities, solutions and other responses to request for service. • Assist in maintaining inventory records and documentation for equipment. • Contribute to Great Valley Center technical documentation and participate in policy, procedure, and standards development. • Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems. • Assist users in determining appropriate software solutions to meet needs. • Develop and provide user training for basic hardware and software use. • Provide backup technical support for network including router, firewall, and wireless access point. • Maintains open communication and positive working relationship with staff. • Perform other duties/projects as assigned

Job Type: Full-time

Pay: ₹5,000.00 - ₹10,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person