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IT Technology Services Associate

IT Technology Services Associate

SAP

1 - 3 years

13 - 17 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

software itil framework golang sap mobile platform apache tomcat iis java linux administration ldap gcp linux shell scripting postfix perl xen python vmware dns sybase ase microsoft azure bods content server mdm nfs sftp hana db aws abap unix raid

Work Mode

Work from Office

Job Type

Full Time

Job Description

Within the Customer Services & Delivery (CS&D) division, the Enterprise Cloud Services (ECS) Delivery Team runs the HANA Enterprise Cloud and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS, Azure & GCP. We are looking for an IT Technology Associate Consultant who will be responsible for infrastructure support and services along with running SAP s backend technology including operations of state-of-the-art datacenters as well as client technology around the globe.

What youll build :

As an IT Technology Consultant, you will be responsible for:

Handling Incidents, Alerts, and Service Requests
Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems
Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business
Managing daily operations ensuring high availability
Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team
Coordination with international teams in global projects / crisis handling / de-escalation initiatives
While cross-trained in all topic areas (Basis/application, OS and Database), you ll specialize in one of these areas and own incidents and service requests closure end-to-end

What you bring :

BE / BTech / MCA from a reputable institute
1 to 3 years of work experience in Linux administration
IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix
Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)
Understanding of NFS, BlockDevice, Raid concepts
Scripting experience - Any of Shell, Perl, Python, Go, or similar
Working experience in Virtualization (XEN, VMware)
Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)
Experience working in an global environment, being able to work effectively with international and virtual teams
The role is part of a 24x7 operational team following a global follow-the-sun model, with rotational shifts and week-offs.
Capable in technical documentation and creation of knowledge-based assets (KBAs)
Ability to continuously acquire new knowledge proactively and independently
Analytical and solution-oriented thinking
Basic Knowledge in Network and Storage

Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
Working knowledge in Business Object Products (BOBI, BODS etc)
Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases
Exposure to ITIL framework

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IT Technology Services Associate