IT System Design & Implementation Professional

Agilent Technologies

8 - 13 years

2 - 5 Lacs

gurgaon haryana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

leadership skills fi/co operations stakeholder management shop floor execution

Work Mode

On-site

Job Type

Full Time

Job Description

Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents, service requests, and enhancements and problem management processes.
Troubleshoot and resolve issues related to procurement, inventory management, material master data, production planning, capacity planning, and shop floor execution.
Act as the primary escalation point for complex SAP Back Office issues, ensuring timely resolution and stakeholder communication. Coordinate with cross-functional teams (FI/CO, SD, QM, WM, PM) to resolve integration issues.
Perform root cause analysis and implement permanent solutions to recurring problems.
Manage change requests, including requirements gathering, solution design, configuration, testing, and deployment.
Ensure adherence to SLAs for issue resolution and service delivery.
Provide user training, documentation, and knowledge transfer to business and IT stakeholders.
Drive continuous improvement initiatives including automation, monitoring, and proactive issue detection
Manage configuration and support for modules such as APO, EHSM, and PP, ensuring alignment with business processes.
Coordinate with SAP and third-party vendors for patching, upgrades, and enhancement deployments.
Ensure compliance with internal controls, audit requirements, and security standards.

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