IT Support & Systems Coordinator

You are a proactive and experienced IT Support & Systems Coordinator looking to join a company in New Delhi, reporting directly to the Managing Director. Your role will involve overseeing the administration, maintenance, and optimization of ERP, CRM, and in-house IT systems. **Key Responsibilities:** - Oversee daily configuration, administration, and optimization of ERP and CRM platforms, as well as in-house IT systems - Administer and troubleshoot corporate email (Microsoft 365/ Google Workspace/ Exchange), including setup and optimization across the organization - Monitor and manage network connectivity, implement security best practices, and ensure devices and systems run efficiently - Provide first-line IT support for employees, resolve technical queries, coordinate with vendors, and manage support tickets - Conduct user training sessions and create documentation and knowledge resources for end users - Automate workflows using tools like Excel, Word, Zapier, and Power Automate, and implement opportunities to streamline repetitive processes - Collaborate with external vendors for upgrades, integrations, and feature requests, ensuring timely resolution of technical issues - Monitor system and network performance, identify inefficiencies, and proactively implement process improvements **Technical Expertise:** - Hands-on experience with ERP and CRM systems administration - Advanced proficiency in email management (Microsoft 365, Google Workspace), network configuration, and IT security - Familiar with frontend knowledge like React, JavaScript/TypeScript, Next.js, HTML5, CSS3, TailwindCSS - Familiar with Backend knowledge like Node.js, Express.js or Python, Django/Flask - Database skills: PostgreSQL, MySQL, MongoDB - Familiarity with DevOps and Cloud service providers like AWS/ Azure/ Google Cloud Platform - Familiarity with workflow automation and ITSM/ticketing tools (Jira, ServiceNow) is a plus - Knowledge of SaaS integrations, REST/GraphQL APIs, and IT security best practices **Requirements:** - Bachelors in Computer Science, IT, or similar discipline (Masters preferred) - 3+ years of experience in IT support, systems administration, or full-stack software development - Strong problem-solving, communication, and troubleshooting skills - Proven ability to coordinate across teams, vendors, and external partners - Excellent documentation, organizational, and training abilities,