IT Support & Systems Coordinator

Looking for a proactive and experienced IT Support & Systems Coordinator to join one of our clients in New Delhi. This pivotal role will report directly to the Managing Director and will oversee the administration, maintenance, and optimization of ERP, CRM, and in-house IT systems.

Location: New Delhi

Key Responsibilities:

• Oversee daily configuration, administration, and optimization of ERP and CRM platforms, as well as in-house IT systems
• Administer and troubleshoot corporate email (Microsoft 365/ Google Workspace/ Exchange), including setup and optimization across the organization
• Monitor and manage network connectivity, implement security best practices, and ensure devices and systems run efficiently
• Provide first-line IT support for employees, resolve technical queries, coordinate with vendors, and manage support tickets
• Conduct user training sessions and create documentation and knowledge resources for end users
• Automate workflows using tools like Excel, Word, Zapier, and Power Automate, and implement opportunities to streamline repetitive processes
• Collaborate with external vendors for upgrades, integrations, and feature requests, ensuring timely resolution of technical issues
• Monitor system and network performance, identify inefficiencies, and proactively implement process improvements

Technical Expertise:

• Hands-on experience with ERP and CRM systems administration
• Advanced proficiency in email management (Microsoft 365, Google Workspace), network configuration, and IT security
• Familiar with frontend knowledge like React, JavaScript/TypeScript, Next.js, HTML5, CSS3, TailwindCSS
• Familiar with Backend knowledge like Node.js, Express.js or Python, Django/Flask
• Database skills: PostgreSQL, MySQL, MongoDB
• Familiarity with DevOps and Cloud service providers like AWS/ Azure/ Google Cloud Platform
• Familiarity with workflow automation and ITSM/ticketing tools (Jira, ServiceNow) is a plus
• Knowledge of SaaS integrations, REST/GraphQL APIs, and IT security best practices

Requirements:

• Bachelor's in Computer Science, IT, or similar discipline (Master's preferred)
• 3+ years of experience in IT support, systems administration, or full-stack software development
• Strong problem-solving, communication, and troubleshooting skills
• Proven ability to coordinate across teams, vendors, and external partners
• Excellent documentation, organizational, and training abilities