IT Support Specialist / Help Desk Technician

IT Support Specialist / Help Desk Technician

Key Responsibilities:

• Serve as the primary point of contact for users seeking technical support via phone, email, or ticketing systems.

• Diagnose and troubleshoot hardware, software, network, and system issues.

• Install, configure, and maintain computer systems, applications, and peripherals.

• Assist with account setups, password resets, and access management.

• Escalate complex issues to higher-level IT staff or vendors when necessary.

• Maintain accurate records of support requests, issues, and resolutions.

• Provide user training and guidance on software applications and IT policies.

• Ensure compliance with IT security practices and organizational standards.

Qualifications & Skills:

• Bachelors degree in Information Technology, Computer Science, or related field (preferred but not mandatory).

• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.

• Strong knowledge of operating systems (Windows, macOS, Linux), networks, and office applications.

• Familiarity with ticketing systems and remote desktop tools.

• Excellent communication and customer service skills.

• Strong problem-solving ability with attention to detail.

• CompTIA A+, Network+, or Microsoft Certified