IT Support Specialist

We are seeking a proactive and detail‑oriented IT Support Specialist with prior experience in a U.S. IT support environment. The selected candidate will be based at JMD Megapolis, Gurugram, Haryana, India and will be responsible for maintaining and troubleshooting hardware, software, and network systems across the organization—including antivirus management, upgrades, and user support—to ensure seamless and secure IT operations.

Key Responsibilities:

Hardware Support:

Install, configure, and maintain desktops, laptops, printers, and other peripherals

Diagnose and repair hardware issues

Manage and track IT asset inventory

Software Management:

Install, upgrade, and troubleshoot operating systems and business-critical applications

Maintain software licensing and ensure compliance

Provide support for software-related problems

Network & Security:

Monitor and manage network infrastructure for both local and remote users

Deploy and manage antivirus, endpoint protection, and firewall systems

Conduct regular backups and uphold disaster recovery plans

Identify and address cybersecurity vulnerabilities proactively

User Support & Communication:

Deliver responsive technical support to users across departments

Set up user accounts, system permissions, and email access

Train staff on basic IT best practices

Maintain clear and accurate documentation for all support activities

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or a related field

At least 2 years of experience in the U.S. IT support environment

Proficient in Windows, macOS, and standard business software

Strong understanding of antivirus solutions and IT security best practices

Excellent verbal and written communication skills for supporting U.S.-based staff

Ability to work full-time during U.S. business hours while based in India

Preferred Skills:

Hands-on experience with cloud platforms (e.g., Microsoft 365, Google Workspace)

Familiarity with Active Directory, remote support tools, and ticketing systems

Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional, etc.)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Shift:

• Evening shift
• Night shift
• US shift

Work Days:

• Monday to Friday

Ability to commute/relocate:

• Badshahpur, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT: 1 year (Preferred)

Work Location: In person