IT Support Specialist - 18*5

• The System Administrator will be responsible for managing and maintaining our basic IT Infrastructure, ensuring seamless onboarding and offboarding processes, and providing support for both Windows and Mac systems.
• Proficiency in Microsoft Intune, JAMF, and Entra is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services.
• This role would be part of 18*5 Global support team.

Key Responsibilities:

• Onboarding and Offboarding:

• Manage user accounts, permissions, and access rights.
• Provision and configure software for Mac and Windows systems for new employees
• Ensure secure and efficient onboarding / offboarding processes.
• Utilize defined checklists to ensure accurate completion of tasks and address IT support requests

• Device Management:

• Drive efficient laptop management using JAMF and Intune, from initial configuration to ongoing maintenance.
• Develop and implement comprehensive security protocols for device enrollment and software updates.
• Proactively manage endpoint security threats through Crowd Strikes detection and response capabilities.

• Intune and JAMF Administration:

• Manage Windows devices using the full spectrum of Microsoft Intune, encompassing policy implementation and development.
• Proactively manage macOS devices with JAMF leveraging advanced policy and automation techniques.
• Develop and implement policies, profiles, and compliance settings using Jamf, Intune, Entra, and CrowdStrike to meet organizational needs.

• Application Support:

• Resolve complex application issues through advanced troubleshooting, ensuring minimal disruption to business operations and to end user.
• Manage user access and permissions across applications, ensuring security and compliance while efficiently addressing IT support tickets.
• Provide expert remote support to users across the US and globally, ensuring consistent and timely resolution of technical issues.
• Maintain and troubleshoot small office networks, including internet connectivity and access control, ensuring seamless infrastructure operation.
• Maintain accurate IT asset inventory, comprehensive documentation, and standardized procedures, ensuring efficient troubleshooting and knowledge transfer.

• IT Project:

• Supporting ongoing IT Project and learning new technologies.