IT Support Executive

Role Overview:

We are looking for a proactive and knowledgeable IT Support Executive to join our IT team. The candidate should have strong technical expertise in networking, online meeting platforms, live streaming, and end-user support. The role involves handling multiple IT-related responsibilities, from webinar management to network maintenance, ensuring smooth operations and seamless technical support across the organization.

Key Responsibilities:

• Manage and support multiple webinars simultaneously, including Zoom hosting and link creation/mapping.
• Provide end-to-end support for online meetings, webinars, and live streaming events (Zoom, YouTube, OBS (open broadcast system)).
• Upload, manage, and update videos on YouTube and organizational websites.
• Handle video/audio uploads and update relevant links on websites.
• Support YouTube live streaming through CIF Channels.
• Coordinate with vendors for network-related requirements, including obtaining quotes and facilitating purchases.

· Configure, monitor, and maintain network devices such as switches, routers, and firewalls.

· Ensure LAN/WAN connectivity, wireless access point management, and VPN configuration for secure remote access.

· Troubleshoot and resolve network performance issues, connectivity failures, and security alerts

• Oversee network material purchase, installation, and maintenance.
• Install and maintain CCTV cameras and related equipment.
• Maintain IT inventory and documentation.
• Create and manage user email IDs and provide support for end-user email issues.
• Provide projector setup and technical support for auditoriums and special events.
• Ensure timely resolution of IT issues and provide ongoing support to staff.

Required Skills & Knowledge:

• Strong computer knowledge with the ability to troubleshoot hardware/software/networking issues.
• Hands-on experience with online meeting platforms (Zoom, Teams, Google Meet, etc.).
• Knowledge of OBS and streaming software for YouTube/live streaming.
• Familiarity with website content updates (basic CMS or upload tools).
• Good understanding of networking fundamentals (LAN, WAN, routers, switches).
• Experience with CCTV installation and maintenance is an added advantage.
• Ability to multitask and handle multiple events with attention to detail.
• Strong communication and coordination skills to support end-users effectively.

Preferred Qualifications:

• Bachelor’s degree/diploma in IT, Computer Science, or a related field.
• 1–2 years of experience in IT support or related roles.
• Certification in networking (CCNA or equivalent) is a plus.

Job Type: Full-time

Benefits:

• Food provided

Ability to commute/relocate:

• Veliyanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Required)

Language:

• English (Required)

Work Location: In person