About Hithonix Solutions At Hithonix Solutions , we’re not just building software we’re building a team that’s passionate about innovation, learning, and collaboration. We deliver next-generation technology solutions to global clients and are on an exciting journey of growth. Now, we’re looking for a Manager – HR & Talent Acquisition who’s ready to shape the people engine of Hithonix, someone who can build our HR foundation, drive recruitment, and create a culture where people truly thrive. Why Join Us This isn’t a plug-and-play HR role, it's a chance to build something from the ground up. You’ll have the freedom to design, influence leadership decisions, and build your own HR team as we scale. If you’re an energetic, hands-on HR professional who loves seeing people and processes grow together, you’ll feel right at home here. Key Responsibilities Talent Acquisition Lead full-cycle hiring across tech and non-tech roles from planning to onboarding. Partner with leadership to forecast hiring needs and deliver the right talent on time. Build, mentor, and scale an internal recruitment team. Drive employer branding through creative content and social media presence. Own candidate experience and ensure smooth onboarding for every new hire. HR Operations Oversee payroll coordination, attendance, compliance, and HR documentation. Create and implement HR policies and processes that evolve with the company. Lead engagement initiatives, team-building programs, and culture activities. Support performance management, feedback, and retention programs. Build and manage an HR team to support organizational growth. What You Bring 5–8 years of HR experience with at least 3 years in Talent Acquisition. Proven experience handling both recruitment and HR operations end-to-end. Strong knowledge of HR systems, tools, and compliance. Excellent communication and people-management skills. Startup or fast-paced company experience is a big plus. What We Offer Opportunity to build and lead the HR function from the ground up. A dynamic and collaborative startup environment. Competitive compensation and performance-based incentives. Growth path to Head of HR / People & Culture Lead as the company scales.
About The Role We are looking for a hands-on, dependable, and highly adaptable IT Administrator with 3–5 years of experience to manage and support the company's complete IT infrastructure. You’ll be the backbone of our IT operations, ensuring seamless tech availability, quick problem resolution, and proactive system improvements. About Hithonix Hithonix Solutions Pvt Ltd is a forward-thinking technology company focused on delivering innovative, scalable, and high-quality software solutions. We specialize in building enterprise-grade applications and digital platforms that empower businesses to transform and grow. With a culture rooted in excellence, integrity, and collaboration, Hithonix continues to drive impact across diverse technology domains through cutting-edge solutions and customer-centric innovation. Key Responsibilities Manage laptops, desktops (Windows, Mac, Linux), printers, and peripherals for all employees. Set up and maintain employee workstations, accounts, email systems (G Suite/MS365), VPNs, and network drives. Ensure smooth onboarding and offboarding (system access, equipment handover, backups). Manage user access, security groups, and licensing across SaaS tools (G Suite, Keka, Slack, Zoom, Office 365, etc.). Support internal cloud services (basic AWS/Azure admin tasks, IAM roles, billing alerts, and backups). Implement and enforce IT security policies (password hygiene, 2FA, firewalls, antivirus, encryption). Ensure regular OS and software patching, backups, and endpoint monitoring. Maintain IT asset documentation and ensure compliance readiness (ISO/SOC2 preferred). Oversee office network (LAN, Wi-Fi, routers, switches, firewalls) and troubleshoot connectivity issues. Coordinate with ISPs or vendors for escalations, uptime monitoring, and network performance. Perform regular server health checks and system performance audits. Serve as L1/L2 support for all hardware/software issues and escalate to vendors when required. Prioritize tickets and ensure quick resolution to minimize downtime. Train employees on IT hygiene, security best practices, and basic troubleshooting. Manage IT procurement (laptops, peripherals, software licenses, accessories). Oversee vendor coordination, AMC renewals, and asset inventory management. Required Skills Windows Administration G Suite, Keka HR, and Slack Management Routers, Firewalls, Internet Switches Antivirus and Endpoint Security Tools Basic Hardware Troubleshooting and Replacement IT Vendor and Asset Management Microsoft 365 Administration AWS or Azure Cloud Fundamentals Basic Scripting (PowerShell/Bash) Knowledge of IT Compliance (ISO27001, SOC2) Required Qualifications Bachelor's in Computer Science, Information Technology, or a related field. 3–5 years of hands-on experience in IT Administration or System Administration roles. Why Join Hithonix Solutions Opportunity to work with cutting-edge technologies and diverse roles. Collaborative work culture that encourages learning and innovation. Chance to influence hiring strategies and grow within a scaling organization.
Job Title: IT Support Executive – Helpdesk & Systems Experience: Freshers- 3 Years Location: Bangalore, KA (Work from Office) Department: IT / Technology Reports To: IT Manager / Head – IT Role Overview The IT Support Executive will manage and resolve technology-related issues raised through the Keka Helpdesk and other internal tools. The role ensures employees have smooth access to systems, accounts and infrastructure needed for their work. Key Responsibilities Helpdesk Operations Monitor tickets raised under IT / Technical Support categories in the Keka Helpdesk. Provide first-level troubleshooting for issues related to: Email & collaboration tools Laptops/desktops, peripherals and network access VPN, SSO, and access management Business applications used within Hithonix Use canned responses for standard IT issues and keep employees updated on progress. Correctly tag tickets with priority, category, and closing reasons to support analysis. Escalate complex issues to L2/L3 support or vendors and track them to closure. User & Access Management Assist with user onboarding & offboarding (account creation/closure, access rights, distribution lists, etc.). Maintain access controls aligned with security policies and role-based permissions (including Helpdesk visibility in Keka). System Configuration & Maintenance Coordinate with HR/People Ops to keep the Helpdesk configuration (categories, routing, business hours) aligned with IT support workflows. Participate in periodic maintenance activities, updates and rollouts of internal tools. Documentation & Knowledge Base Document common issues and their resolutions; help build an internal IT knowledge base and FAQs that can be linked from the Helpdesk. Provide input for employee-facing guides (PDFs, how-to articles, screenshots) for using Keka Helpdesk and other IT tools. Reporting & Continuous Improvement Track key metrics: ticket volume, resolution time, repeated issues, system downtime. Recommend improvements in infrastructure, processes and employee self-service based on ticket trends. Qualifications & Skills Diploma/Bachelor’s degree in Computer Science, IT, or related field. 1–3 years of experience in IT support / Service Desk / Technical Helpdesk. Working knowledge of Windows/macOS, basic networking, productivity tools (Google Workspace / Microsoft 365), and endpoint security. Experience with ticketing tools or HRMS/Helpdesk platforms (Keka, Freshdesk, Jira, etc.) preferred. Strong problem-solving skills and ability to explain technical topics in simple language. Customer-centric attitude, patience, and ownership mindset.
HR Helpdesk Specialist — Keka App Support (HR Support Executive) Location: Onsite [Whitefield, Bangalore] Type: Full‑time Reports to: HR Manager Hours: Business‑hours desk coverage [10AM-7PM] Role Overview Own the Keka app helpdesk for our employees. Review tickets, meet employees in person to resolve issues, and drive fast, accurate closure with clear updates throughout. What You’ll Do Monitor the Keka Helpdesk (web & mobile); triage, prioritize, and pick up tickets. Address issues face‑to‑face at the HR desk/floor walks (login/access, leave & attendance, payroll queries, letters, onboarding/offboarding). Send quick acknowledgements, give ETAs, and keep employees informed until resolution. Collaborate with Payroll, IT, Admin, and managers to fix cross‑functional issues; follow through to closure. Close tickets with correct reasons (Resolved, Transferred, Duplicate, Invalid, No Response) and clean notes for reporting. Maintain helpdesk setup—categories, forms, canned replies, FAQs—and improve where needed. Educate employees on using the Keka app and self‑service; run short desk‑side walkthroughs. Track recurring issues and suggest simple policy/process or KB fixes to reduce repeat tickets. What You’ll Bring Bachelor’s degree or equivalent experience; 0–3 years in HR Ops/Support/Shared Services (strong freshers welcome). Hands‑on with HRMS; Keka experience preferred. Excellent face‑to‑face and written communication; empathetic, service‑first attitude. High attention to detail, confidentiality, and queue management across multiple tickets. Comfortable working onsite with consistent desk coverage. Success looks like>95% SLA compliance, low reopened rate, shrinking backlog. Clear documentation and consistent closing reasons. Positive employee CSAT and quick time‑to‑resolution. Benefits & Pay Salary + sponsored HR certifications; wellness benefits; growth path into People Ops.