IT Support Executive

Job Summary

The IT Support Executive will be responsible for providing technical assistance, troubleshooting IT issues, and ensuring smooth functioning of all systems, networks, and hardware across the organization. The role involves responding to user queries, resolving technical problems, and supporting day-to-day IT operations.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond to user queries via phone, email, or ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot system and network problems; diagnose and resolve hardware/software faults.
• Support installation and configuration of operating systems, applications, and updates.
• Monitor and maintain computer systems, networks, and IT infrastructure.
• Set up new user accounts, email IDs, and access permissions.
• Ensure data backup, antivirus updates, and system security compliance.
• Maintain records of IT assets, maintenance logs, and ticket resolution.
• Assist with onboarding IT setup for new employees.
• Provide remote support when required.

Required Skills & Qualifications

• Bachelors Degree in Computer Science, IT, or related field.
• 13 years of experience in IT support or service desk roles.
• Strong knowledge of Windows OS, MS Office, networking fundamentals, and system configurations.
• Hands-on experience with hardware installation and troubleshooting.
• Familiarity with LAN/WAN, routers, switches, and Wi-Fi troubleshooting.
• Good understanding of antivirus, security tools, and backups.
• Excellent communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work under minimal supervision.

Preferred Skills

• Experience with ticketing tools (e.g., Jira, Freshdesk, ServiceNow).
• Basic understanding of cloud services (Microsoft 365, Google Workspace).
• Knowledge of IT asset management and documentation.