IT Support Engineer SAP

IT Support Engineer - SAP

SAP On-prem systems support

• Install, configure, upgrade, and maintain all SAP components including ECC, BW, BOBJ and Solution Manager.
• Perform system refreshes, client copies, transport management, kernel upgrades, and patching.
• Monitor and optimize system performance (ST03, ST06, ST22, SM21, etc.).
• Manage SAP database backups, disaster recovery procedures, and storage capacity planning.
• Perform root cause analysis for ABAP dumps, system failures, or performance bottlenecks.

SAP S/4HANA Private Cloud (RISE)

• Liaise with SAP to manage the S/4HANA environment under the RISE model.
• Monitor and support provisioning, onboarding, and configuration of RISE systems.
• Support technical release upgrades, Fiori front-end server maintenance,.
• Oversee tenant management (DEV, QA, PROD), perform cloud patching coordination, and track SAP OSS notes & release schedules.

SAP Security & Authorizations

• Support technical components such as secure RFCs, trusted systems, SSO, and encryption.
• Implement and manage SAProuter, SNC, and TLS configurations.
• Conduct audits of system-level authorizations and technical user management.
• Design and manage SAP security roles and authorizations, including user provisioning and segregation of duties (SoD).
• Conduct periodic access reviews, risk assessments, and compliance audits.
• Collaborate with functional teams for secure role design aligning with business processes.

Monitoring & Incident Management

• Respond to alerts and troubleshoot performance, connectivity, or job failures across landscapes.
• Provide Level 2/3 support for SAP Basis incidents, including on-call rotations.

Change Management & Documentation

• Manage transport routes and change control procedures.
• Document all architecture, configurations, and SOPs.
• Collaborate with application, security, and infrastructure teams on cross-functional initiatives.

SAP Content Server support:

• Administer and maintain SAP Content Server on Maxdb.
• Configure repositories and ensure integration with ECC/S4 and other SAP modules.
• Troubleshoot issues related to document storage, retrieval, and repository availability.

SAP PI/PO:

• Manage and support SAP Process Integration / Process Orchestration (PI/PO) landscape availability.

Perks and benefits

Paid time off, Public Holidays, Group Medical Policy and Group Personal Accident coverage