IT Support Engineer SAP Ingenia Polymers

5.0 - 7.0 years

8 - 10 Lacs

dadra & nagar haveli

Work from Office

IT Support Engineer - SAP SAP On-prem systems support Install, configure, upgrade, and maintain all SAP components including ECC, BW, BOBJ and Solution Manager. Perform system refreshes, client copies, transport management, kernel upgrades, and patching. Monitor and optimize system performance (ST03, ST06, ST22, SM21, etc.). Manage SAP database backups, disaster recovery procedures, and storage capacity planning. Perform root cause analysis for ABAP dumps, system failures, or performance bottlenecks. SAP S/4HANA Private Cloud (RISE) Liaise with SAP to manage the S/4HANA environment under the RISE model. Monitor and support provisioning, onboarding, and configuration of RISE systems. Support technical release upgrades, Fiori front-end server maintenance,. Oversee tenant management (DEV, QA, PROD), perform cloud patching coordination, and track SAP OSS notes & release schedules. SAP Security & Authorizations Support technical components such as secure RFCs, trusted systems, SSO, and encryption. Implement and manage SAProuter, SNC, and TLS configurations. Conduct audits of system-level authorizations and technical user management. Design and manage SAP security roles and authorizations, including user provisioning and segregation of duties (SoD). Conduct periodic access reviews, risk assessments, and compliance audits. Collaborate with functional teams for secure role design aligning with business processes. Monitoring & Incident Management Respond to alerts and troubleshoot performance, connectivity, or job failures across landscapes. Provide Level 2/3 support for SAP Basis incidents, including on-call rotations. Change Management & Documentation Manage transport routes and change control procedures. Document all architecture, configurations, and SOPs. Collaborate with application, security, and infrastructure teams on cross-functional initiatives. SAP Content Server support: Administer and maintain SAP Content Server on Maxdb. Configure repositories and ensure integration with ECC/S4 and other SAP modules. Troubleshoot issues related to document storage, retrieval, and repository availability. SAP PI/PO: Manage and support SAP Process Integration / Process Orchestration (PI/PO) landscape availability. Perks and benefits Paid time off, Public Holidays, Group Medical Policy and Group Personal Accident coverage

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